Gold Coast

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Local Government

Functions of the Gold Coast City Council, including community services and permits.

Sections

1. Local Government Finances and Taxes

The City of Gold Coast funds its operations and services primarily through rates and charges, fees, grants, and developer contributions. Hereโ€™s how the financial structure works:

a. Rates and Charges (Local Taxes)

  • Rates are the primary form of local taxation and are levied on property owners. These are calculated based on the rateable value of the property (determined by the Queensland Governmentโ€™s land valuation process).
  • Rates are used to fund essential services such as waste collection, road maintenance, parks, libraries, and community facilities.
  • Property owners receive a rates notice quarterly (every three months), which includes:
    • General rates: Based on the propertyโ€™s value.
    • Utility charges: For services like water, sewerage, and waste management.
    • Special levies: For specific projects or improvements in certain areas.

b. Typical Costs for Residents

  • Residential rates: The average annual cost for a standard residential property is approximately $1,600โ€“$2,500, depending on the propertyโ€™s location and value.
  • Water and sewerage charges: These are billed separately and typically cost around $1,200โ€“$1,500 per year for an average household.
  • Discounts: Pensioners and low-income residents may be eligible for concessions or discounts on their rates.

c. Payment Options

  • Rates can be paid online, via BPAY, at Australia Post offices, or through direct debit. The council also offers payment plans for those experiencing financial hardship.

2. Waste Management Services

The City of Gold Coast provides comprehensive waste management services, including kerbside collection, recycling, and waste disposal facilities.

a. Kerbside Collection

  • General waste bins (red lid): Collected weekly.
  • Recycling bins (yellow lid): Collected fortnightly.
  • Green waste bins (optional, green lid): For garden waste, collected fortnightly. Residents can request this service for an additional fee (around $50โ€“$60 per year).

b. Bulk Waste Collection

  • The council offers free bulk kerbside collection for large household items (e.g., furniture, appliances) once a year. Residents are notified of collection dates in advance.

c. Waste and Recycling Centres

  • Residents can dispose of additional waste and recyclables at City of Gold Coast Waste and Recycling Centres. These facilities are free for domestic waste but may charge for certain items (e.g., mattresses, tyres).
  • Popular locations include:
    • Reedy Creek Waste and Recycling Centre
    • Molendinar Waste and Recycling Centre
    • Stapylton Waste and Recycling Centre

d. How to Access Services

  • New residents can set up waste services or request additional bins by contacting the council via their website or by calling 1300 GOLDCOAST (1300 465 326).

3. Water Supply and Sewerage Services

The City of Gold Coast manages water supply and sewerage services through its utility provider, Urban Utilities.

a. Water Supply

  • Water is sourced from the Hinze Dam and other regional water infrastructure.
  • Residents are billed quarterly for water usage and sewerage services. The bill includes:
    • Water usage charges: Based on the amount of water consumed (measured in kilolitres).
    • Fixed access charges: For maintaining water and sewerage infrastructure.

b. Typical Costs

  • The average household water bill is approximately $300โ€“$400 per quarter, depending on usage.

c. Reporting Issues

  • Residents can report water leaks, sewerage issues, or service disruptions by contacting Urban Utilities or the council directly.

4. Community Facilities and Services

The City of Gold Coast provides a wide range of community facilities and services to enhance the quality of life for residents.

a. Libraries

  • The Gold Coast has a network of libraries offering free membership to residents. Services include book loans, digital resources, workshops, and community events.
  • Major libraries include:
    • Southport Library
    • Broadbeach Library
    • Robina Library

b. Parks and Recreation

  • The city maintains over 2,300 parks and recreational areas, many of which include playgrounds, BBQ facilities, and walking trails.
  • Popular parks include:
    • Burleigh Head National Park
    • Broadwater Parklands
    • Currumbin Creek

c. Community Centres

  • The council operates several community centres that host events, classes, and activities. These centres can also be hired for private functions.
  • Notable centres include:
    • Nerang Bicentennial Community Centre
    • Ormeau Community Centre

d. Sports Facilities

  • The city supports numerous sports facilities, including swimming pools, tennis courts, and sports fields. Residents can book these facilities online or through the council.

5. Key Locations and Contact Information

a. City of Gold Coast Customer Service Centres

  • Residents can visit customer service centres for assistance with rates, permits, and other council services. Key locations include:
    • Southport Office: 833 Nerang-Southport Road, Nerang
    • Robina Office: 196 Robina Town Centre Drive, Robina

b. Online Services

  • The City of Gold Coast website (www.goldcoast.qld.gov.au) offers a range of online services, including:
    • Paying rates and utility bills.
    • Requesting waste services.
    • Booking community facilities.

c. Contact Information

  • General inquiries: 1300 GOLDCOAST (1300 465 326)
  • Emergency after-hours service: 07 5667 5990

6. Additional Considerations for New Residents

a. Registering for Services

  • New residents should contact the council to register for services such as waste collection and water supply. Proof of residency (e.g., a lease agreement or property purchase document) may be required.

b. Understanding Local Laws

  • The City of Gold Coast enforces local laws on issues such as pet ownership, parking, and noise. Residents are encouraged to familiarize themselves with these regulations to avoid fines.

c. Community Engagement

  • The council encourages residents to participate in community consultations and events. This is a great way to stay informed about local projects and initiatives.

Conclusion

The City of Gold Coast provides a well-structured system for managing finances and delivering essential services to its residents. By understanding the local tax structure, typical costs, and procedures for accessing services, residents can easily navigate life in this vibrant city. For further assistance, the City of Gold Coastโ€™s website and customer service centres are excellent resources.