Hobart

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Multilingual Support

Services and resources for people who are not fluent in English, such as translation and interpretation services.

Sections

1. Interpreter and Translation Services

Hobart provides access to professional interpreter and translation services to help non-English speakers navigate essential services, government programs, and daily life.

Key Services:

  • Translating and Interpreting Service (TIS National):

    • A government-funded service that provides phone and on-site interpreting in over 160 languages.
    • Available 24/7 for individuals, businesses, and government agencies.
    • Free for certain government services (e.g., Medicare, Centrelink).
    • How to Access:
      • Call 131 450 (TIS National hotline).
      • Request an interpreter in your preferred language.
    • Cost:
      • Free for eligible services; otherwise, fees may apply depending on the organization requesting the service.

  • Tasmanian Interpreting and Translation Service (TITS):

    • A local service offering interpreting and translation for community organizations, businesses, and individuals.
    • Specializes in face-to-face interpreting for medical, legal, and community settings.
    • How to Access:
      • Contact through local community centers or directly via their website.
    • Cost:
      • Fees vary depending on the service and funding arrangements.

  • NAATI-Certified Translators:

    • The National Accreditation Authority for Translators and Interpreters (NAATI) certifies professionals who provide high-quality translation and interpreting services.
    • Many NAATI-certified translators operate in Hobart and can assist with official documents (e.g., visas, birth certificates).
    • How to Access:
      • Search for NAATI-certified professionals on the NAATI website.

2. Community Support Organizations

Hobart has a number of community organizations that provide language support and cultural integration services for migrants, refugees, and international visitors.

Key Organizations:

  • Migrant Resource Centre (MRC) Tasmania:

    • A leading organization supporting migrants and refugees in Tasmania.
    • Offers settlement services, English language support, and cultural orientation programs.
    • Provides access to interpreters and bilingual staff for assistance with housing, employment, and health services.
    • Location: 1A Anfield Street, Glenorchy (a suburb of Hobart).
    • Contact: +61 3 6221 0999 | MRC Tasmania Website

  • Multicultural Council of Tasmania (MCOT):

    • Advocates for multicultural communities and provides resources for language support and cultural integration.
    • Organizes events and workshops to promote cross-cultural understanding.
    • Contact: +61 3 6170 9196 | MCOT Website

  • Red Cross Tasmania โ€“ Migrant Support Program:

    • Offers support for refugees and asylum seekers, including language assistance and access to interpreters.
    • Provides casework and referrals to other services.
    • Contact: +61 3 6235 6077

  • Libraries Tasmania:

    • Public libraries in Hobart offer free access to multilingual resources, including books, newspapers, and online learning tools.
    • Many libraries also host English conversation groups and language learning programs.
    • Key Locations:
      • Hobart Library: 91 Murray Street, Hobart.
      • Glenorchy Library: 4 Terry Street, Glenorchy.
    • Contact: +61 3 6165 5597 | Libraries Tasmania Website

3. Government Programs

The Australian government provides several programs to support non-English speakers in Hobart, particularly for migrants and refugees.

Key Programs:

  • Adult Migrant English Program (AMEP):

    • A free English language program for eligible migrants and refugees.
    • Offers up to 510 hours of English classes, with additional hours available for some participants.
    • Classes are available in-person and online, with childcare support for parents.
    • How to Access:
      • Contact AMEP providers in Hobart, such as TasTAFE.
      • Contact: +61 1300 655 307 | AMEP Website

  • Centrelink Multilingual Services:

    • Provides interpreters for non-English speakers accessing government services like welfare, housing, and employment support.
    • How to Access:
      • Call 131 202 for multilingual assistance.

  • Settlement Engagement and Transition Support (SETS):

    • A program designed to help migrants and refugees settle into Australian life, including language support and cultural orientation.
    • Delivered through local organizations like the Migrant Resource Centre.

4. Language Learning Resources

For those looking to improve their English or learn other languages, Hobart offers a variety of resources:

  • English Language Classes:

    • Offered by organizations like TasTAFE, MRC Tasmania, and community centers.
    • Classes range from beginner to advanced levels and often include conversation practice.

  • Language Exchange Programs:

    • Informal language exchange groups are available through platforms like Meetup or Facebook.
    • These groups provide opportunities to practice English and other languages with native speakers.

  • Online Tools:

    • Libraries Tasmania provides free access to language learning platforms like Mango Languages and Transparent Language Online.

5. Local Procedures for Language Assistance

If you need language assistance while in Hobart, here are some practical steps to follow:

  • Health Services:

    • Public hospitals and clinics in Hobart, such as the Royal Hobart Hospital, provide free interpreter services for patients. Request an interpreter when booking your appointment or upon arrival.

  • Legal and Police Services:

    • The Tasmanian Police and legal aid services offer free interpreters for non-English speakers involved in legal matters. Call 131 444 for non-emergency police assistance and request an interpreter.

  • Education:

    • Schools in Hobart provide language support for students from non-English-speaking backgrounds. Contact the school directly to inquire about English as an Additional Language (EAL) programs.

6. Costs for Language Services

  • Many language support services in Hobart are free for eligible individuals, particularly for migrants, refugees, and those accessing government services.
  • Private translation and interpreting services may charge fees, typically ranging from AUD 50โ€“150 per hour, depending on the language and complexity of the task.
  • Community organizations often provide free or low-cost services for those in need.

7. Cultural Integration Tips

  • Participate in Multicultural Events:
    • Hobart hosts events like the Moonah Taste of the World Festival and Harmony Week celebrations, which are great opportunities to connect with diverse communities.
  • Join Community Groups:
    • Many cultural and language-specific groups operate in Hobart, offering support and social connections.
  • Learn About Australian Culture:
    • Understanding local customs, slang, and etiquette can help you integrate more easily. Australians are generally friendly and appreciate efforts to engage with their culture.

8. Emergency Language Support

  • In emergencies, always call 000 (police, fire, ambulance). If you need an interpreter, inform the operator, and they will arrange one for you.

Hobart is a city that values diversity and inclusion, and there are numerous resources to ensure that language barriers do not hinder your ability to access services or participate in the community. By utilizing the services and programs listed above, you can navigate the city with confidence and ease.