Perth

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Multilingual Services

Accessibility of government and community services in languages other than English for non-native speakers.

Sections

1. Language Translation Services

Language translation services in Perth are widely available for official documents, personal needs, and business purposes. These services are essential for non-English speakers who need to translate documents such as birth certificates, driverโ€™s licenses, academic transcripts, or legal papers.

Key Providers:

  • NAATI-Certified Translators: The National Accreditation Authority for Translators and Interpreters (NAATI) is the primary body certifying translators in Australia. NAATI-certified translators are recognized by government agencies and institutions.

    • How to Access: Visit the NAATI website (www.naati.com.au) to find certified translators in Perth.
    • Cost: Prices vary depending on the document type and language, typically ranging from AUD 50 to AUD 150 per page.
    • Languages Available: Over 100 languages, including Mandarin, Arabic, Italian, Hindi, Vietnamese, and more.

  • OnCall Interpreters & Translators:

    • Website: www.oncallinterpreters.com
    • Services: Offers document translation for personal, legal, and business purposes.
    • Cost: Quoted based on the complexity and urgency of the request.

  • Translators International:

    • Website: www.translatorsinternational.com.au
    • Specialty: Focuses on legal and medical document translation.
    • Languages: Covers a wide range of languages, including rare dialects.

Free or Subsidized Options:

  • Translating and Interpreting Service (TIS National):
    • Website: www.tisnational.gov.au
    • Eligibility: Free translation of up to 10 pages for eligible visa holders (e.g., humanitarian entrants).
    • Languages: Over 160 languages.
    • How to Apply: Submit an application through the Department of Home Affairs.

2. Interpretation Services

Interpretation services are crucial for non-English speakers who need assistance in real-time communication, such as during medical appointments, legal consultations, or government interactions.

Key Providers:

  • TIS National:

    • Phone Interpreting: Available 24/7 for government and private sector use.
    • On-Site Interpreting: Can be booked for face-to-face interactions.
    • Cost: Free for certain government services; private users may incur fees.
    • How to Access: Call 131 450 or visit their website.

  • Western Australian Interpreter Services (WAIS):

    • Specialty: Focuses on health, legal, and community services.
    • Languages: Covers major languages spoken in Perth.
    • How to Book: Contact through local hospitals or community centers.

  • Multicultural Services Centre of Western Australia (MSCWA):

    • Website: www.mscwa.com.au
    • Services: Offers interpretation for community programs and social services.
    • Cost: Often free for eligible individuals.

Free Interpretation for Health Services:

  • Public hospitals and health services in Perth provide free interpreters for non-English-speaking patients. This includes services at major hospitals like Royal Perth Hospital and Fiona Stanley Hospital.
  • How to Request: Inform the hospital staff when booking an appointment.

3. Community Programs

Perth has a vibrant network of community programs designed to support non-English speakers in integrating into Australian society. These programs often include language support, cultural orientation, and social activities.

Key Organizations:

  • Multicultural Services Centre of Western Australia (MSCWA):

    • Programs: Settlement services, employment support, and community events.
    • Languages: Staff and volunteers speak multiple languages.
    • Cost: Free or low-cost for eligible participants.
    • Location: 20 View Street, North Perth.

  • Ishar Multicultural Womenโ€™s Health Services:

    • Website: www.ishar.org.au
    • Focus: Provides health and social support for women from culturally and linguistically diverse (CALD) backgrounds.
    • Languages: Multilingual staff and interpreters available.

  • City of Perth Multicultural Programs:

    • Website: www.perth.wa.gov.au
    • Services: Hosts cultural festivals, language exchange programs, and workshops.
    • Cost: Free or minimal fees.

4. Educational Resources

Perth offers a variety of educational resources for non-English speakers, including English language classes, bilingual schools, and language-specific community groups.

English Language Classes:

  • Adult Migrant English Program (AMEP):

    • Eligibility: Free for eligible migrants and refugees.
    • Services: Up to 510 hours of free English lessons.
    • Providers in Perth: North Metropolitan TAFE, South Metropolitan TAFE.
    • How to Enroll: Contact AMEP providers directly or visit www.education.gov.au/amep.

  • Community Language Schools:

    • Purpose: Teach both English and heritage languages to children and adults.
    • Examples: Perth Chinese Language School, Italian Language Centre.
    • Cost: Varies; typically AUD 100โ€“300 per term.

Libraries:

  • City of Perth Library:

    • Services: Offers multilingual books, language learning resources, and conversation groups.
    • Cost: Free membership for residents.
    • Location: 573 Hay Street, Perth.

  • State Library of Western Australia:

    • Website: www.slwa.wa.gov.au
    • Resources: Multilingual collections and free access to language learning apps like Mango Languages.

5. Support for Non-English Speakers

Perth has several organizations and government initiatives aimed at supporting non-English speakers in accessing essential services and navigating life in Australia.

Key Resources:

  • Ethnic Communities Council of WA (ECCWA):

    • Website: www.eccwa.org.au
    • Services: Advocacy, settlement support, and cultural programs.
    • Languages: Multilingual staff and volunteers.

  • Settlement Services through the Department of Home Affairs:

    • Programs: Help with housing, employment, and education for new migrants.
    • Languages: Interpreters available for all services.
    • How to Access: Visit www.homeaffairs.gov.au.

  • Centrelink Multilingual Services:

    • Phone: 131 202
    • Services: Assistance with social security and welfare in multiple languages.

Cultural Nuances to Keep in Mind:

  • Politeness and Patience: Australians value politeness and patience, especially when dealing with language barriers. Donโ€™t hesitate to ask for clarification or assistance.
  • Community Spirit: Perth has a strong sense of community, and many locals are willing to help newcomers adapt.
  • Respect for Diversity: Perth celebrates its multicultural identity, so youโ€™ll find a welcoming environment for people of all backgrounds.

Summary of Costs and Access:

  • Free Services: Many interpretation and translation services are free for eligible individuals, especially through government programs like TIS National and AMEP.
  • Paid Services: Private translation and interpretation services typically charge based on the complexity and urgency of the request.
  • Application Procedures: Most services require proof of identity, visa status, or eligibility. Contact the relevant organization directly for specific requirements.

By leveraging these resources, non-English speakers in Perth can access the support they need to thrive in their new environment. Let me know if youโ€™d like further details on any specific service!