Global Major Cities Guide

Guidance on emergency phone numbers and how to access emergency services in Calgary.

Sections

1. How Emergency Communication Works in Calgary

Calgary, like the rest of Canada, has a well-structured and efficient emergency communication system. The city uses the 911 emergency number for all urgent situations requiring police, fire, or medical assistance. When you dial 911, your call is routed to a Public Safety Answering Point (PSAP), where trained operators assess your situation and dispatch the appropriate emergency services.

The system is designed to handle calls in multiple languages, making it accessible to non-English speakers. Interpreters are available to assist callers who speak languages other than English or French.

2. Emergency Phone Numbers

Here are the key emergency and non-emergency numbers you should know while in Calgary:

Emergency Numbers

911: For life-threatening emergencies, crimes in progress, fires, or medical emergencies.

Non-Emergency Numbers

Calgary Police Service (Non-Emergency): 403-266-1234
Use this number for non-urgent police matters, such as reporting a theft that has already occurred.
Alberta Health Link (811): For non-urgent health advice and information.
Poison and Drug Information Service (PADIS): 1-800-332-1414
For poison-related emergencies or questions.
City of Calgary 311: For non-emergency municipal services, such as reporting infrastructure issues (e.g., potholes, streetlights).

Other Important Numbers

Mental Health Crisis Line: 1-877-303-2642
For mental health emergencies or support.
Kids Help Phone: 1-800-668-6868
A confidential support line for children and youth.
Domestic Violence Help Line: 403-234-7233 (SAFE)
For individuals experiencing domestic violence.

3. Procedures for Reporting Emergencies

If you encounter an emergency in Calgary, follow these steps:

Step 1: Dial 911

Use any phone (landline, mobile, or payphone) to call 911. The call is free of charge.
Stay calm and speak clearly.

Step 2: Provide Key Information

Location: Give the exact address or describe your location as accurately as possible.
Nature of the Emergency: Explain what is happening (e.g., fire, medical issue, crime).
Your Contact Information: Provide your phone number in case the operator needs to call you back.

Step 3: Follow Instructions

The operator may ask additional questions to assess the situation.
Follow their instructions carefully and stay on the line until they tell you it’s okay to hang up.

Step 4: Assist First Responders

If safe, stay at the scene to provide information to emergency personnel when they arrive.

4. Costs Involved

911 Calls: There is no charge for calling 911 from any phone in Canada.
Ambulance Services: While calling 911 is free, there may be a fee for ambulance transportation. In Alberta, the cost for an ambulance ride is approximately $250 to $385, plus $2 per kilometer traveled. If you have health insurance, some or all of this cost may be covered.
Medical Services: Emergency medical care in hospitals is covered for Canadian residents under Alberta Health Care Insurance Plan (AHCIP). Visitors should ensure they have travel insurance to cover medical expenses.

5. Mobile Network Providers Supporting Emergency Services

All major mobile network providers in Calgary support emergency services, including 911 calls. These providers include:

Telus
Rogers
Bell
Freedom Mobile
Fido
Koodo
Virgin Plus

Key Points:

You can call 911 even if your phone has no active plan or is out of credit, as long as it can connect to a network.
Ensure your phone is charged and has a signal when traveling in remote areas, as coverage may be limited outside urban Calgary.

6. Local Considerations for Visitors and Immigrants

Language Support

Calgary’s 911 system offers interpretation services for over 240 languages. If you don’t speak English or French, inform the operator of your preferred language, and they will connect you with an interpreter.

Cultural Sensitivity

Emergency responders in Calgary are trained to handle diverse cultural and religious needs. If you have specific requirements (e.g., dietary restrictions for hospital meals, religious considerations), communicate them clearly.

Accessibility

Calgary’s emergency services are accessible to individuals with disabilities. For example:
- Text with 911 (T9-1-1): Available for individuals who are deaf, hard of hearing, or speech-impaired. You must register your phone with your carrier to use this service.
- Accessible Emergency Shelters: In case of natural disasters, Calgary provides accessible shelters for individuals with mobility challenges.

Weather-Related Emergencies

Calgary experiences extreme weather, including heavy snow, ice storms, and occasional flooding. Stay informed about weather conditions through local news or apps like The Weather Network.
In case of severe weather, the city may issue alerts through the Alberta Emergency Alert System. These alerts are broadcast on TV, radio, and mobile devices.

Emergency Preparedness

Familiarize yourself with Calgary’s emergency preparedness resources, such as the Calgary Emergency Management Agency (CEMA). They provide guidance on creating emergency kits and plans.

Wildlife Encounters

If you encounter wildlife (e.g., coyotes, bears) within or near the city, contact Alberta Fish and Wildlife at 310-0000 (toll-free) or report the sighting to 911 if the animal poses an immediate threat.

7. Tips for Visitors and Immigrants

Save Key Numbers: Program emergency and non-emergency numbers into your phone for quick access.
Carry Identification: Always have ID and emergency contact information with you.
Know Your Location: Be aware of your surroundings and landmarks to help emergency responders locate you quickly.
Travel Insurance: Ensure you have adequate travel or health insurance to cover medical and emergency costs.
Stay Informed: Follow local news and alerts to stay updated on potential emergencies.

By understanding Calgary’s emergency communication system and being prepared, you can ensure your safety and well-being while visiting or living in the city.