Edmonton

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Emergency Services

Guidance on contacting emergency medical help, including 911 and ambulance services.

Sections

1. Emergency Numbers in Edmonton

  • General Emergency Number (Police, Fire, Ambulance): 911

    • This is the primary number to call in life-threatening emergencies or situations requiring immediate assistance.
    • Available 24/7 and free to call from any phone, including mobile phones without an active plan.
    • Operators can connect you to the appropriate service (police, fire, or ambulance) and provide translation services for non-English speakers.

  • Non-Emergency Numbers:

    • Edmonton Police Service (Non-Emergency): 780-423-4567
    • Fire Department (Non-Emergency): 311 (City of Edmonton information line)
    • Alberta Health Link (Non-Emergency Medical Advice): 811
    • Crisis Support (Mental Health): 211 or 1-800-232-7288

2. Police Services

  • Edmonton Police Service (EPS):

    • Responsible for maintaining public safety, preventing crime, and responding to emergencies.
    • Headquarters: 9620 103A Avenue NW, Edmonton, AB T5H 0H7
    • Website: www.edmontonpolice.ca

  • How to Access Police Services:

    • Dial 911 for emergencies such as crimes in progress, threats to life, or immediate danger.
    • Use the non-emergency number (780-423-4567) for reporting non-urgent incidents like theft, property damage, or noise complaints.
    • You can also report crimes online via the EPS website for certain non-urgent matters.

  • Costs:

    • Police services are publicly funded and free to access in emergencies.
    • Fees may apply for specific administrative services, such as background checks or police reports.

  • Cultural Considerations:

    • Police in Edmonton are trained to handle diverse cultural situations and are generally approachable.
    • If you feel uncomfortable communicating in English, you can request a translator when calling or interacting with the police.

3. Fire Services

  • Edmonton Fire Rescue Services (EFRS):

    • Provides fire suppression, rescue operations, hazardous material response, and fire prevention education.
    • Headquarters: 10425 106 Avenue NW, Edmonton, AB T5H 0P5
    • Website: www.edmonton.ca/fire

  • How to Access Fire Services:

    • Dial 911 for emergencies such as fires, gas leaks, or rescue situations.
    • For non-emergency inquiries (e.g., fire safety inspections), call 311.

  • Costs:

    • Emergency fire services are free for residents and visitors.
    • Fees may apply for false alarms or fire inspections for businesses.

  • Cultural Considerations:

    • Firefighters in Edmonton are highly trained and professional. They also engage in community outreach and education programs.
    • It is illegal to tamper with fire alarms or firefighting equipment, and doing so can result in fines or legal action.

4. Ambulance and Medical Emergency Services

  • Alberta Health Services (AHS) Emergency Medical Services (EMS):

  • How to Access Ambulance Services:

    • Dial 911 for medical emergencies such as heart attacks, severe injuries, or life-threatening conditions.
    • For non-urgent medical advice, call 811 (Health Link).

  • Costs:

    • Ambulance services in Alberta are not entirely free and may incur a fee:
      • Basic Fee: Approximately CAD $250 for emergency transport.
      • Per-Kilometer Fee: Additional charges (around CAD $2 per kilometer) may apply.
      • Insurance Coverage: Many private insurance plans or Alberta Health Care Insurance Plan (AHCIP) may cover part or all of the cost. Check your coverage in advance.
    • Emergency treatment at hospitals is covered for residents under AHCIP, but visitors may need travel insurance.

  • Cultural Considerations:

    • Paramedics are trained to provide compassionate care and respect cultural sensitivities.
    • If you have specific medical needs or allergies, carry a medical alert card or bracelet.

5. Crisis Support Services

Edmonton has a range of crisis support services for mental health, domestic violence, addiction, and other emergencies.

  • Mental Health Crisis:

    • 24/7 Mental Health Helpline: 1-877-303-2642
    • Distress Line (Crisis Support Centre): 780-482-4357 (HELP)

  • Domestic Violence and Abuse:

    • Alberta Council of Women’s Shelters: 1-866-331-3933
    • Edmonton Women’s Shelter (WIN House): 780-479-0058

  • Addiction Support:

    • Addiction Helpline: 1-866-332-2322
    • Alberta Health Services Addiction Services: Call 811 for referrals.

  • Youth Support:

    • Kids Help Phone (24/7): 1-800-668-6868 or text CONNECT to 686868.

  • How to Access Crisis Services:

    • Dial the specific helpline for your situation. Many services are available 24/7 and offer confidential support.
    • In cases of immediate danger, call 911.

  • Costs:

    • Most crisis support services are free of charge.

  • Cultural Considerations:

    • Edmonton’s crisis services are inclusive and sensitive to cultural and linguistic needs. Many organizations offer multilingual support or can connect you with interpreters.

6. General Procedures for Accessing Emergency Services

  1. Dial 911 for Emergencies:

    • Clearly state your location, the nature of the emergency, and any immediate risks.
    • Stay on the line until the operator tells you it’s okay to hang up.
    • If you don’t speak English, say your language, and an interpreter will be connected.

  2. Provide Accurate Information:

    • Give your address or a nearby landmark.
    • Describe the situation calmly and clearly.

  3. Follow Instructions:

    • Emergency responders may provide instructions over the phone. Follow them carefully.

  4. Prepare for Arrival:

    • Ensure the area is safe and accessible for emergency personnel.

7. Additional Tips and Cultural Considerations

  • Respect for Emergency Personnel:

    • Emergency responders in Edmonton are highly respected. Treat them with courtesy and follow their instructions.

  • Winter Preparedness:

    • Edmonton experiences harsh winters. Be prepared for weather-related emergencies by keeping a winter survival kit in your car and dressing appropriately.

  • Health Insurance:

    • Ensure you have adequate health insurance coverage, especially if you are a visitor. Emergency medical care can be expensive without insurance.

  • Emergency Preparedness:

    • Familiarize yourself with emergency exits, fire alarms, and muster points in public buildings and accommodations.

  • Community Resources:

    • Edmonton has a strong sense of community, and many organizations offer support during emergencies. Don’t hesitate to ask for help.

By understanding Edmonton’s emergency services and procedures, you can ensure a safe and secure experience in the city. If you have further questions or need specific guidance, feel free to ask!