Edmonton

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Mental Health Crisis Support

Services and resources for addressing mental health emergencies in Edmonton.

Sections

1. Available Mental Health Crisis Support Services in Edmonton

Edmonton has a robust network of mental health services, including crisis intervention, counseling, and long-term support. These services are provided by government agencies, non-profits, and private organizations. Below are the key categories of support:

A. Crisis Hotlines and Immediate Support

  • Alberta Health Services (AHS) Mental Health Helpline

    • Description: A 24/7 confidential helpline offering support, information, and referrals for mental health concerns.
    • Contact: 1-877-303-2642
    • Cost: Free
    • Languages: English (translation services available for other languages).

  • Distress Line (Operated by the Canadian Mental Health Association - Edmonton Region)

    • Description: A 24/7 crisis line for individuals experiencing emotional distress, suicidal thoughts, or other mental health crises.
    • Contact: 780-482-4357 (HELP)
    • Cost: Free
    • Languages: English (translation services available).

  • Kids Help Phone

    • Description: A 24/7 support line for youth and young adults (up to age 29) experiencing mental health challenges.
    • Contact: 1-800-668-6868 or text CONNECT to 686868
    • Cost: Free
    • Languages: English and French.

B. Walk-In Crisis Services

  • Access 24/7 (Alberta Health Services)

    • Description: A walk-in service for individuals in crisis or requiring urgent mental health support. Services include assessment, intervention, and referrals.
    • Location: 10959 102 Street NW, Edmonton, AB
    • Contact: 780-424-2424
    • Hours: 24/7
    • Cost: Free (covered by Alberta Health Care).

  • The Crisis Diversion Team (Operated by Boyle Street Community Services)

    • Description: A mobile team that responds to non-emergency crisis situations, such as mental health concerns, homelessness, or substance use issues.
    • Contact: 211 (press 3 for the Crisis Diversion Team)
    • Cost: Free
    • Languages: English (translation services available).

C. Emergency Services

  • 911

    • Description: For life-threatening emergencies, including immediate risk of harm to self or others.
    • Contact: Dial 911
    • Cost: Free
    • Languages: English (translation services available).

  • Royal Alexandra Hospital - Emergency Department

    • Description: Provides emergency mental health care for individuals in crisis.
    • Location: 10240 Kingsway NW, Edmonton, AB
    • Contact: 780-735-4111
    • Cost: Free (covered by Alberta Health Care).

D. Long-Term and Specialized Support

  • Canadian Mental Health Association (CMHA) Edmonton Region

    • Description: Offers programs for mental health education, peer support, and referrals to long-term care.
    • Contact: 780-414-6300
    • Cost: Free or low-cost, depending on the program.

  • Momentum Walk-In Counselling

    • Description: Provides affordable, single-session counseling for individuals, couples, and families.
    • Contact: 780-757-0900
    • Cost: Sliding scale ($20–$200 per session).

  • The Family Centre

    • Description: Offers counseling, therapy, and mental health workshops for individuals and families.
    • Contact: 780-424-5580
    • Cost: Sliding scale based on income.

2. Cost Considerations

  • Free Services: Many crisis services, including hotlines, walk-in clinics, and emergency care, are free of charge and covered by Alberta Health Care.
  • Sliding Scale Fees: Some organizations, like Momentum Walk-In Counselling and The Family Centre, offer services on a sliding scale based on income.
  • Private Services: Private counseling and therapy services are available but can cost $150–$250 per session. These are not covered by Alberta Health Care but may be reimbursed through private insurance.

3. Procedures to Access Help

  • Hotlines: Call the relevant hotline directly for immediate support. No appointment is needed.
  • Walk-In Services: Visit Access 24/7 or other walk-in clinics for in-person support. Bring your Alberta Health Care card if possible.
  • Emergency Services: Dial 911 or go to the nearest hospital emergency department for urgent care.
  • Referrals: For long-term care, you may need a referral from a family doctor or Access 24/7. Some services, like Momentum Walk-In Counselling, do not require referrals.

4. Cultural Considerations

  • Diverse Population: Edmonton is a multicultural city, and many services are equipped to support individuals from diverse cultural backgrounds. Translation services are often available.
  • Indigenous Support: Specialized mental health services are available for Indigenous individuals, including:
    • Bent Arrow Traditional Healing Society: Offers culturally appropriate mental health and wellness programs.
    • Contact: 780-481-3451
  • LGBTQ+ Support: Organizations like the Pride Centre of Edmonton provide mental health resources and support for LGBTQ+ individuals.
    • Contact: 780-488-3234

5. Safety and Well-Being Tips

  • Know Your Rights: In Canada, mental health services are confidential, and you have the right to access care without discrimination.
  • Crisis Planning: If you or someone you know is at risk of a mental health crisis, create a safety plan that includes emergency contacts and coping strategies.
  • Community Support: Edmonton has a strong sense of community, and many non-profits and grassroots organizations offer peer support and group therapy.

6. Additional Resources

  • 211 Alberta: A free, confidential helpline that connects individuals to community, social, and health services.
  • Wellness Together Canada: A national platform offering free mental health resources, including counseling and self-help tools.

If you need further assistance or have specific questions, feel free to ask. Your mental health and well-being are important, and Edmonton has a wide range of resources to support you.