Quebec City

๐Ÿ“ฑ

Internet and Mobile Services

Details on obtaining internet and mobile services in Quebec City and understanding service providers.

Sections

1. Overview of Internet and Mobile Services in Quebec City

Quebec City, like the rest of Canada, has a well-developed telecommunications infrastructure. Residents and visitors can access high-speed internet and reliable mobile networks through a variety of service providers. However, prices in Canada are generally higher compared to other countries, so itโ€™s important to choose a plan that fits your needs and budget.

2. Internet Services in Quebec City

Major Internet Service Providers (ISPs):

  1. Bell Canada

    • Offers fiber-optic internet (Fibe) with speeds up to 1.5 Gbps.
    • Known for reliable service and wide coverage.
    • Bundles available with TV and home phone services.

  2. Videotron

    • A popular choice in Quebec, offering cable and fiber internet.
    • Speeds range from 30 Mbps to 1 Gbps.
    • Competitive pricing and good customer service.

  3. Telus

    • Provides fiber-optic internet in certain areas.
    • Offers high-speed plans with speeds up to 1 Gbps.

  4. Cogeco

    • Offers cable internet with speeds ranging from 60 Mbps to 1 Gbps.
    • Known for affordable bundles.

  5. Smaller Providers

    • Companies like TekSavvy, EBOX, and Distributel offer more affordable plans but may have limited coverage or slower speeds.

Price Ranges for Internet Plans:

  • Basic Plans (30โ€“75 Mbps): CAD 40โ€“60/month.
  • Mid-Tier Plans (100โ€“300 Mbps): CAD 60โ€“90/month.
  • High-Speed Plans (500 Mbpsโ€“1 Gbps): CAD 90โ€“120/month.

How to Obtain an Internet Connection:

  1. Research Providers: Check which providers service your address using their websites or by calling customer service.
  2. Choose a Plan: Select a plan based on your speed requirements and budget.
  3. Contact the Provider: Call or visit the providerโ€™s website to sign up. Some providers allow online registration.
  4. Schedule Installation: Most providers will send a technician to install the modem/router. Self-installation kits may also be available.
  5. Required Documents:
    • Proof of address (e.g., lease agreement, utility bill).
    • Government-issued ID (e.g., passport, driverโ€™s license).
    • Payment method (credit card, direct debit, etc.).

Practical Tips:

  • Bundle Services: Many providers offer discounts if you bundle internet with TV or mobile services.
  • Promotions: Look for introductory offers for new customers, such as free installation or discounted rates for the first 12 months.
  • Data Caps: Most plans in Quebec City are unlimited, but confirm this to avoid overage charges.

3. Mobile Services in Quebec City

Major Mobile Service Providers:

  1. Bell Mobility

    • Offers extensive coverage and 5G services.
    • Plans include unlimited talk, text, and data options.

  2. Rogers

    • Provides strong coverage and 5G services.
    • Offers family plans and device financing.

  3. Telus Mobility

    • Known for excellent customer service and reliable coverage.
    • Offers competitive plans with unlimited data options.

  4. Videotron

    • A regional provider with affordable plans and good coverage in Quebec.
    • Offers discounts when bundled with internet services.

  5. Fido, Koodo, Virgin Plus (Sub-brands of Major Providers)

    • These are budget-friendly options with good coverage and flexible plans.
    • Ideal for students or those with moderate data needs.

  6. Freedom Mobile

    • Limited coverage in Quebec City but offers very affordable plans.

Price Ranges for Mobile Plans:

  • Basic Plans (Talk & Text Only): CAD 15โ€“30/month.
  • Mid-Tier Plans (4โ€“10 GB Data): CAD 40โ€“60/month.
  • Unlimited Data Plans: CAD 70โ€“100/month.

How to Obtain a Mobile Connection:

  1. Choose a Provider: Compare plans online or visit a store.
  2. Select a Plan: Decide whether you need a prepaid or postpaid plan.
    • Prepaid Plans: No contract, pay upfront, ideal for visitors.
    • Postpaid Plans: Monthly billing, often requires a credit check.
  3. Visit a Store or Apply Online: Bring the required documents.
  4. Required Documents:
    • Government-issued ID (e.g., passport, driverโ€™s license).
    • Proof of address (for postpaid plans).
    • Credit card or bank details (for postpaid plans).

Practical Tips:

  • Bring Your Own Device (BYOD): If you already have an unlocked phone, you can save money by opting for a SIM-only plan.
  • Check Coverage: Ensure the provider has good coverage in your area, especially if you live in the suburbs.
  • Roaming Options: If youโ€™re visiting from another country, consider getting a local SIM card to avoid high roaming charges.

4. Local Considerations

Language:

  • Quebec is a predominantly French-speaking province. Most service providers offer customer support in both French and English, but French is the default. If youโ€™re not fluent in French, request English support when contacting providers.

Contracts:

  • Postpaid plans often require a 1- or 2-year contract. Early termination fees may apply if you cancel before the contract ends.
  • Prepaid plans are more flexible and donโ€™t require a contract.

Taxes:

  • Prices listed by providers usually donโ€™t include taxes. Expect to pay an additional 15% (GST + QST) on your bill.

Credit Checks:

  • For postpaid plans, providers may perform a credit check. If youโ€™re new to Canada and donโ€™t have a credit history, you may need to pay a deposit or opt for a prepaid plan.

Public Wi-Fi:

  • Quebec City offers free public Wi-Fi in many areas, including Old Quebec, parks, libraries, and shopping malls. Look for the โ€œZAP Quรฉbecโ€ network.

5. Recommendations for New Residents and Visitors

  1. Short-Term Visitors:

    • Opt for a prepaid SIM card from providers like Fido, Koodo, or Videotron.
    • Use public Wi-Fi to minimize data usage.

  2. New Residents:

    • Start with a prepaid plan if you donโ€™t have a credit history.
    • Consider bundling internet and mobile services with the same provider for discounts.
    • If youโ€™re a student, check for special student discounts.

  3. Compare Plans:

    • Use comparison websites like WhistleOut or PlanHub to find the best deals.

  4. Negotiate:

    • Providers are often willing to offer discounts or perks if you ask, especially if youโ€™re bundling services or switching from another provider.

  5. Monitor Usage:

    • Keep track of your data usage to avoid overage charges, especially if youโ€™re on a limited plan.

By following this guide, youโ€™ll be well-equipped to navigate the internet and mobile services landscape in Quebec City. Let me know if you need further assistance!