Quebec City

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Public Telephones

Information on the availability and use of public telephones in the city, as well as payphone services.

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Comprehensive Guide to Public Telephones in Quebec City, Canada

Public telephones, while not as widely used as they once were due to the prevalence of mobile phones, are still available in Quebec City, particularly in key public areas. Below is a detailed guide to help you understand their usage, costs, availability, and cultural considerations.

1. Availability of Public Telephones in Quebec City

Public telephones are not as common as they were in the past, but you can still find them in certain locations, including:

  • Transportation Hubs: Quebec City Jean Lesage International Airport, bus terminals (e.g., Gare du Palais), and train stations.
  • Tourist Areas: Old Quebec (Vieux-Québec), near major attractions like Château Frontenac, Place Royale, and the Plains of Abraham.
  • Shopping Centers: Larger malls such as Laurier Québec or Galeries de la Capitale may have public telephones near entrances or food courts.
  • Hospitals and Public Buildings: Public telephones are often located in hospitals, government offices, and libraries.
  • Gas Stations and Convenience Stores: Some older gas stations or depanneurs (convenience stores) may still have public telephones outside.

However, the number of public telephones has significantly decreased in recent years due to the widespread use of mobile phones. It’s advisable to plan ahead if you anticipate needing one.

2. How to Use Public Telephones

Using a public telephone in Quebec City is straightforward. Here’s a step-by-step guide:

Making a Local Call

  1. Pick up the receiver: You will hear a dial tone.
  2. Insert coins: Most public telephones accept coins (quarters, loonies, and toonies – 25 cents, $1, and $2 coins).
  3. Dial the number: For local calls, dial the 10-digit number (area code + phone number). Quebec City’s area code is 418 or 581.
  4. Wait for connection: The call will connect once the required amount is inserted.

Making a Long-Distance Call

  1. Follow the same steps as above, but you will need to insert more coins or use a calling card (see below).
  2. Alternatively, dial the operator (0) for assistance with long-distance calls.

Using Calling Cards

  • Prepaid calling cards are available at convenience stores, pharmacies, and supermarkets. These cards often offer better rates for long-distance or international calls.
  • To use a calling card:
    1. Dial the access number provided on the card.
    2. Enter the PIN code.
    3. Follow the instructions to dial the desired number.

Using Credit Cards

  • Some public telephones allow you to pay for calls using a credit card. Follow the on-screen or audio instructions to complete the transaction.

3. Costs of Using Public Telephones

  • Local Calls: Typically cost $0.50 CAD for an unlimited duration.
  • Long-Distance Calls: Rates vary depending on the destination. Using a prepaid calling card is often more economical.
  • Toll-Free Numbers: Calls to toll-free numbers (starting with 1-800, 1-888, etc.) are free.
  • International Calls: These can be expensive if paid with coins. It’s recommended to use a calling card or mobile app for international calls.

4. Cultural and Practical Considerations

  • Declining Usage: Public telephones are not widely used in Quebec City due to the high penetration of mobile phones. Locals rarely rely on them, and you may find some phones out of service or poorly maintained.
  • Language: Quebec is a predominantly French-speaking province. Instructions on public telephones are usually in French, but English options are often available. If you’re unsure, ask a passerby for help—most locals are friendly and willing to assist.
  • Emergencies: Public telephones can be a reliable option in emergencies if your mobile phone is unavailable. Dial 911 for emergency services (police, fire, ambulance). This call is free of charge.
  • Accessibility: Many public telephones are designed to be accessible to individuals with disabilities, including those in wheelchairs.

5. Alternatives to Public Telephones

Given the decline in public telephone availability, consider these alternatives:

  • Mobile Phones: If you’re visiting Quebec City, consider purchasing a local SIM card or an international roaming plan for your mobile phone. Major providers like Bell, Telus, and Rogers offer prepaid options.
  • Wi-Fi Calling: Free Wi-Fi is widely available in cafes, restaurants, hotels, and public spaces. Apps like Skype, WhatsApp, and Zoom can be used for calls over Wi-Fi.
  • Hotel Phones: If you’re staying in a hotel, you can use the room phone for local calls, though long-distance calls may incur additional charges.

6. Key Tips for Visitors

  • Carry Coins: If you plan to use public telephones, keep a few coins (quarters, loonies, and toonies) handy.
  • Check Functionality: Not all public telephones are in working order. Look for signs of damage or test the dial tone before inserting money.
  • Plan Ahead: If you anticipate needing to make frequent calls, consider purchasing a prepaid calling card or a local SIM card for convenience.
  • Emergency Preparedness: Familiarize yourself with the locations of public telephones near your accommodation or key destinations in case of an emergency.

Conclusion

While public telephones in Quebec City are no longer as prevalent as they once were, they remain a useful resource in certain situations, especially for emergencies or when mobile phones are unavailable. By understanding their locations, costs, and operation, you can make the most of this service if needed. However, for convenience and reliability, consider using a mobile phone or Wi-Fi-based communication methods during your visit.