Quebec City

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Utilities

Essential information on electricity, water, and internet services available in Quebec City.

Sections

1. Types of Utilities in Quebec City

In Quebec City, the main utilities you’ll need to set up or be aware of include:

  • Electricity
  • Water
  • Heating
  • Internet, Cable TV, and Phone
  • Waste Management

2. Key Utility Providers

Here are the main providers for each type of utility in Quebec City:

Electricity

  • Provider: Hydro-Québec
    • Hydro-Québec is the sole electricity provider in Quebec. It is a government-owned corporation that generates and distributes electricity across the province.
    • Electricity in Quebec is primarily hydroelectric, making it one of the most affordable and environmentally friendly energy sources in North America.

Water

  • Provider: City of Quebec
    • Water services are managed by the municipal government. Residents do not need to set up a separate account for water, as it is included in property taxes for homeowners or in rent for tenants.

Heating

  • Heating in Quebec City is often electric (via Hydro-Québec), but some homes may use natural gas or oil. If your home uses natural gas:
    • Provider: Énergir (formerly Gaz Métro)
      • Énergir is the main natural gas provider in Quebec.

Internet, Cable TV, and Phone

  • Providers:
    • Bell Canada
    • Vidéotron
    • Cogeco
    • Telus
    • Fizz (a budget-friendly option from Vidéotron)
    • Teksavvy (an independent provider)
    • These companies offer a range of packages for internet, cable TV, and phone services. Vidéotron and Bell are the most popular providers in Quebec City.

Waste Management

  • Provider: City of Quebec
    • Waste collection, recycling, and composting services are managed by the municipal government. These services are included in property taxes or rent.

3. Average Costs of Utilities

Here’s an estimate of monthly utility costs for a typical household in Quebec City:

Electricity

  • Cost: $50–$100 CAD per month for a small apartment; $100–$200 CAD for a larger home.
    • Costs vary depending on the size of your home, the season (higher in winter due to heating), and your energy usage.

Water

  • Cost: Included in property taxes or rent.
    • There is no separate water bill for most residents.

Heating

  • Cost: If electric, it is included in your Hydro-Québec bill. If natural gas, expect to pay $50–$150 CAD per month, depending on usage and the size of your home.

Internet, Cable TV, and Phone

  • Cost: $50–$150 CAD per month, depending on the provider and package.
    • Internet-only plans typically start at $50–$70 CAD for basic speeds.
    • Bundled packages (internet, TV, and phone) can cost $100–$150 CAD.

Waste Management

  • Cost: Included in property taxes or rent.

4. How to Set Up Utilities as a Resident or Newcomer

Here’s a step-by-step guide to setting up each utility:

Electricity (Hydro-Québec)

  1. Create an Account:
    • Visit the Hydro-Québec website (www.hydroquebec.com) or call their customer service line at 1-888-385-7252.
    • You’ll need to provide your personal information, address, and the start date for your service.
  2. Deposit:
    • Newcomers without a credit history in Canada may be required to pay a deposit. This is refundable after one year of good payment history.
  3. Billing:
    • Hydro-Québec offers equalized monthly payments (based on your estimated annual usage) to help you budget.

Water

  • No action is required. Water services are automatically provided by the city and included in property taxes or rent.

Heating

  • If your home uses natural gas:
    1. Contact Énergir to set up an account (www.energir.com or 1-800-563-1516).
    2. Provide your address, personal information, and the start date for service.
    3. If you’re renting, confirm with your landlord whether heating is included in your rent.

Internet, Cable TV, and Phone

  1. Research providers and compare plans based on your needs (e.g., internet speed, TV channels, phone features).
  2. Contact the provider of your choice to set up an account. You can do this online, by phone, or in person at a retail location.
  3. Schedule an installation appointment. Some providers may charge an installation fee (typically $50–$100 CAD), though promotions often waive this fee.

Waste Management

  • Waste collection is automatic and does not require setup. However, you should familiarize yourself with the city’s waste collection schedule and rules:
    • Garbage, recycling, and composting are collected on different days.
    • Check the City of Quebec’s website (www.ville.quebec.qc.ca) for your neighborhood’s schedule.

5. Local Considerations and Tips

  • Winter Heating Costs: Quebec City experiences harsh winters, so heating costs can rise significantly from November to March. To save on heating:
    • Use a programmable thermostat to lower the temperature when you’re not home.
    • Seal windows and doors to prevent drafts.
  • Hydro-Québec Off-Peak Rates: Hydro-Québec offers lower electricity rates during off-peak hours. Consider running appliances like dishwashers and washing machines during these times to save money.
  • Internet Speeds: Quebec City has excellent internet infrastructure, but speeds and reliability can vary by provider. Vidéotron is known for its fast speeds, while Bell offers fiber-optic connections in some areas.
  • Recycling and Composting: Quebec City has strict recycling and composting rules. Be sure to separate your waste properly to avoid fines.
  • Language: Most utility providers offer services in both French and English, but French is the primary language in Quebec. If you’re not fluent in French, request service in English when contacting providers.

6. Emergency and Customer Support Contacts

  • Hydro-Québec: 1-888-385-7252
  • Énergir (Natural Gas): 1-800-563-1516
  • City of Quebec (Water and Waste Management): 311 (local) or 1-418-641-6311
  • Internet/TV/Phone Providers: Contact your chosen provider’s customer service line.

By following this guide, you’ll be well-prepared to set up and manage your utilities in Quebec City. If you have any further questions or need assistance, feel free to ask!