Global Major Cities Guide

Options and resources for people requiring temporary shelter or housing assistance.

Sections

1. Types of Emergency Shelters in Toronto

Toronto’s emergency shelter system is diverse and caters to various populations with specific needs. The main types of shelters include:

a. General Shelters

These shelters are open to adults (both men and women) who need temporary housing.
They provide basic services such as meals, beds, and access to washrooms.

b. Family Shelters

Designed for families with children who are experiencing homelessness.
These shelters often provide private or semi-private rooms and additional support services for children, such as childcare or school enrollment assistance.

c. Youth Shelters

Specifically for young people aged 16 to 24 who are homeless or at risk of homelessness.
These shelters often provide counseling, education, and employment support to help youth transition to stable housing.

d. Women’s Shelters

These shelters cater to women, including those fleeing domestic violence or abuse.
Many women’s shelters also provide specialized services such as counseling, legal support, and safety planning.

e. LGBTQ+ Shelters

Some shelters in Toronto are inclusive and cater specifically to LGBTQ+ individuals, ensuring a safe and welcoming environment.

f. Refugee and Newcomer Shelters

These shelters provide temporary housing for refugees, asylum seekers, and newcomers to Canada.
They often offer settlement services, language support, and assistance with immigration processes.

g. Specialized Shelters

Some shelters cater to individuals with specific needs, such as those with mental health challenges, physical disabilities, or substance use issues.

2. Costs

Free Services: Most emergency shelters in Toronto are free of charge. They are funded by the City of Toronto and various non-profit organizations.
Additional Costs: Some shelters may charge nominal fees for extended stays or additional services, but this is rare. Always confirm with the shelter directly.

3. Procedures to Access Emergency Shelters

Accessing emergency shelters in Toronto typically involves the following steps:

a. Central Intake

The City of Toronto operates a Central Intake system to help individuals and families find available shelter space.
Contact Information:
- Phone (24/7): 416-338-4766
- Toll-Free: 1-877-338-3398
- TTY: 416-338-0889 (for individuals with hearing impairments)
Central Intake staff will assess your situation and direct you to an appropriate shelter with available space.

b. Walk-In Access

Some shelters accept walk-ins, but availability is not guaranteed. It’s recommended to call Central Intake first to confirm space.

c. Drop-In Centers

Drop-in centers across Toronto provide daytime services and can connect individuals to emergency shelters. These centers are a good starting point if you’re unsure where to go.

d. Referrals

Social workers, hospitals, police, or community organizations can also refer individuals to shelters.

e. Women Fleeing Violence

Women fleeing domestic violence can contact ShelterSafe (1-855-225-0220) or the Assaulted Women’s Helpline (1-866-863-0511) for immediate assistance and placement in a women’s shelter.

4. Important Considerations and Guidelines

Identification: While not always required, having some form of ID can make the intake process smoother.
Belongings: Shelters may have limited storage space, so bring only essential items.
Rules and Policies: Each shelter has its own rules (e.g., curfews, no alcohol or drugs). Be sure to understand and follow these guidelines.
Pets: Most shelters do not allow pets, but the City of Toronto has a Pet-Friendly Shelter Protocol to accommodate individuals with pets. Contact Central Intake for details.
Language Support: Many shelters and services offer interpretation or multilingual staff to assist non-English speakers.

5. Local Resources and Organizations

Several organizations and resources in Toronto provide emergency shelter services and related support:

a. City of Toronto Shelter, Support & Housing Administration (SSHA)

Oversees the city’s shelter system and provides housing support services.
Website: Toronto Shelter Services

b. Fred Victor

Operates shelters, drop-in centers, and housing programs for individuals experiencing homelessness.
Website: Fred Victor

c. Covenant House Toronto

A youth shelter offering housing, education, and employment support for homeless youth.
Website: Covenant House Toronto

d. YWCA Toronto

Provides emergency shelters and transitional housing for women and families.
Website: YWCA Toronto

e. The 519

A community center offering LGBTQ+ inclusive services, including housing support.
Website: The 519

f. Homes First Society

Operates shelters and housing programs for individuals with complex needs.
Website: Homes First Society

g. Red Door Family Shelter

Provides emergency housing for families and individuals fleeing domestic violence.
Website: Red Door Family Shelter

h. Salvation Army Toronto

Operates several shelters and drop-in centers across the city.
Website: Salvation Army Toronto

6. Tips for Navigating the System

Plan Ahead: If possible, call Central Intake early in the day to secure a spot, as shelters can fill up quickly.
Be Persistent: If a shelter is full, ask Central Intake for alternative options or waitlist information.
Use Drop-In Centers: These centers can provide immediate relief (e.g., food, showers) and connect you to shelters.
Advocate for Yourself: If you have specific needs (e.g., accessibility, safety concerns), communicate them clearly to intake staff.
Stay Informed: Keep a list of key phone numbers and addresses for shelters and support services.

7. Additional Support Services

Street Helpline (24/7): 416-392-3777 – Provides information on shelters, drop-ins, and other services.
211 Ontario: Dial 211 or visit 211 Ontario for a comprehensive directory of community services.
Toronto Drop-In Network: Offers a list of drop-in centers across the city. Website: TDIN

Toronto’s emergency shelter system is designed to provide immediate assistance to those in need. By understanding the available resources and following the outlined procedures, individuals and families can access the support they require during challenging times.