Toronto

1. Electricity

Key Provider

• Toronto Hydro is the primary electricity provider in Toronto.

Average Costs

• The average monthly electricity bill for a Toronto household is approximately $100–$150, depending on the size of the home, energy usage, and season (higher in winter due to heating needs if electric heating is used).
• Ontario uses a Time-of-Use (TOU) pricing system, meaning electricity costs vary based on the time of day:
  • Off-peak (cheapest): Evenings, weekends, and holidays.
  • Mid-peak: Daytime during non-peak hours.
  • On-peak (most expensive): Weekday mornings and evenings.

How to Set Up or Transfer Service

1. New Customers: Visit the Toronto Hydro website or call their customer service line to set up an account. You’ll need:
   • Proof of identity (e.g., government-issued ID).
   • Your new address and move-in date.
   • A deposit may be required if you don’t have a credit history in Canada.
2. Transferring Service: If you’re moving within Toronto, you can transfer your account online or by phone. Provide your current and new addresses, along with the move-out and move-in dates.

Payment Options

• Online banking, pre-authorized payments, or through the Toronto Hydro app.
• Paperless billing is available.

Tips

• Consider energy-efficient appliances and LED lighting to reduce costs.
• Check if you qualify for the Ontario Electricity Support Program (OESP), which provides financial assistance to low-income households.

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2. Water

Key Provider

• The City of Toronto manages water services, including supply, treatment, and billing.

Average Costs

• Water bills in Toronto are based on usage and are typically $50–$100 per month for an average household.
• The city uses a tiered rate system, meaning the more water you use, the higher the rate per cubic meter.

How to Set Up or Transfer Service

• Water services are automatically tied to your property. If you’re renting, your landlord may include water in your rent.
• If you’re a homeowner, contact the City of Toronto to set up your account or transfer it when you move. You’ll need:
  • Proof of ownership (e.g., property deed).
  • Your new address and move-in date.

Payment Options

• Water bills are issued every four months. You can pay online, through pre-authorized payments, or at your bank.

Tips

• Install water-saving devices like low-flow showerheads and faucets to reduce usage.
• Check for leaks regularly, as they can significantly increase your bill.

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3. Natural Gas

Key Providers

• Enbridge Gas is the primary natural gas provider in Toronto.

Average Costs

• The average monthly natural gas bill is around $80–$150, depending on the size of your home and heating needs. Costs are higher in winter due to heating.

How to Set Up or Transfer Service

1. New Customers: Contact Enbridge Gas to set up an account. You’ll need:
   • Proof of identity.
   • Your new address and move-in date.
   • A deposit may be required if you’re new to Canada or don’t have a credit history.
2. Transferring Service: If you’re moving within Toronto, you can transfer your account online or by phone.

Payment Options

• Online banking, pre-authorized payments, or through the Enbridge Gas website.

Tips

• Consider a programmable thermostat to optimize heating and reduce costs.
• Enbridge offers energy efficiency programs and rebates for upgrading to energy-efficient appliances.

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4. Internet, Cable, and Phone

Key Providers

• Major providers in Toronto include:
  • Rogers
  • Bell
  • TekSavvy (budget-friendly option)
  • Fido (for internet and mobile services)
  • Virgin Plus

Average Costs

• Internet: $50–$100 per month, depending on speed and data limits.
• Cable TV: $25–$100 per month, depending on the package.
• Bundled services (internet, cable, and phone) can cost $100–$200 per month.

How to Set Up or Transfer Service

1. New Customers: Contact your chosen provider to set up an account. You’ll need:
   • Proof of identity.
   • Your new address and move-in date.
   • A credit check may be required.
2. Transferring Service: If you’re moving within Toronto, contact your provider to transfer your account. Provide your current and new addresses, along with the move-out and move-in dates.

Tips

• Compare plans and promotions from different providers to find the best deal.
• Consider bundling services (internet, cable, and phone) to save money.
• Some providers offer discounts for newcomers to Canada.

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5. Waste Management

Key Provider

• Waste management is handled by the City of Toronto.

Services Provided

• Garbage, recycling, and organics (compost) collection.
• Yard waste collection (seasonal).
• Hazardous waste and electronic waste drop-off services.

Costs

• Waste management fees are included in your property taxes if you own a home.
• If you’re renting, waste collection is typically included in your rent.

How It Works

• Toronto uses a bin system for garbage, recycling, and organics:
  • Garbage bins: Charged based on size (small, medium, large, extra-large).
  • Recycling bins: Free of charge.
  • Green bins (organics): Free of charge.
• Collection schedules vary by neighborhood. You can check your schedule on the City of Toronto website or through the TOwaste app.

Tips

• Follow the city’s waste sorting guidelines to avoid fines.
• Large items (e.g., furniture) require special pickup arrangements.
• Hazardous waste (e.g., batteries, paint) must be dropped off at designated depots.

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Additional Considerations

1. Newcomer Assistance

   • If you’re new to Canada, some utility providers offer special programs or waivers for deposits.
   • The City of Toronto Newcomer Office can provide guidance on setting up utilities and accessing local services.

2. Energy Efficiency Programs

   • The Save on Energy program offers rebates and incentives for energy-efficient upgrades.
   • Enbridge Gas also provides rebates for home energy improvements.

3. Emergency Contacts

   • For power outages: Contact Toronto Hydro at 416-542-8000.
   • For gas leaks: Contact Enbridge Gas at 1-866-763-5427.
   • For water emergencies: Contact the City of Toronto at 311.

4. Seasonal Considerations

   • Winter: Heating costs (electricity or gas) will increase significantly. Ensure your home is well-insulated.
   • Summer: Air conditioning can increase electricity bills. Use fans or energy-efficient cooling systems to save money.

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By following this guide, you’ll be well-prepared to set up and manage your utilities in Toronto. Let me know if you need further assistance!