Chengdu
Emergency Services
Sections
1. General Emergency Numbers in Chengdu
Chengdu uses a standardized emergency number system, which is consistent across China. Here are the key numbers you need to know:
- Police (Public Security Bureau): 110
- Fire Services: 119
- Medical Emergency (Ambulance): 120
- Traffic Accidents: 122
These numbers are toll-free and can be dialed from any phone, including mobile phones without a SIM card.
2. Police Services (Public Security Bureau)
The police in Chengdu handle crime, public safety, and lost property issues. They are also the first point of contact for foreigners in case of emergencies like theft or loss of documents.
How to Access Police Services:
- Dial 110 for immediate assistance.
- If you need to visit a police station, look for the nearest Public Security Bureau (ๅ ฌๅฎๅฑ). Major districts in Chengdu have local police stations.
- For non-emergency issues, such as reporting lost items or passport issues, visit the Exit-Entry Administration Bureau (for foreigners).
Costs:
- Police services are free of charge.
- If you lose your passport, you may need to pay a fee for a replacement at your embassy and for a police report (usually minimal).
Cultural Considerations:
- Police officers may not speak fluent English. Itโs helpful to have a Chinese-speaking friend or a translation app.
- Always carry a copy of your passport and visa, as police may ask for identification.
3. Fire Services
The fire department in Chengdu is responsible for handling fires, rescues, and other emergencies involving hazardous materials.
How to Access Fire Services:
- Dial 119 to report a fire or related emergency.
- Provide your location clearly. If you donโt speak Chinese, try to use basic phrases or a translation app.
Costs:
- Firefighting services are free for emergencies.
- If the fire is caused by negligence (e.g., illegal activities), you may face fines or penalties.
Cultural Considerations:
- Fire safety regulations are strictly enforced in public spaces. Be mindful of fire exits and alarms in buildings.
- Smoking in non-designated areas can lead to fines.
4. Medical Emergency Services
Chengdu has a robust healthcare system, with ambulances and hospitals equipped to handle emergencies. However, the quality of care and English proficiency of staff may vary.
How to Access Medical Emergency Services:
- Dial 120 for an ambulance.
- Provide your location and describe the medical emergency. If you donโt speak Chinese, use a translation app or ask someone nearby for help.
- Alternatively, you can go directly to a hospital. Major hospitals in Chengdu include:
- West China Hospital (ๅ่ฅฟๅป้ข): One of the top hospitals in China, known for its advanced facilities and English-speaking staff.
- Sichuan Provincial Peopleโs Hospital (ๅๅท็ไบบๆฐๅป้ข): Another reputable hospital with emergency services.
Costs:
- Ambulance services typically cost ยฅ50-ยฅ100 (approx. $7-$14 USD) for local transport, but this can vary.
- Emergency treatment costs depend on the hospital and the severity of the condition. Expect to pay upfront for services unless you have insurance.
- International health insurance is highly recommended, as public health insurance may not cover foreigners.
Cultural Considerations:
- Payment is often required before treatment, so carry cash or a Chinese payment app like WeChat Pay or Alipay.
- Bring a Chinese-speaking friend or translator if possible, as English-speaking medical staff may not always be available.
- Pharmacies (่ฏๅบ) are widely available for minor ailments, but prescriptions may be required for certain medications.
5. Traffic Accidents
Traffic accidents are relatively common in Chengdu due to the high volume of vehicles and scooters.
How to Report a Traffic Accident:
- Dial 122 for traffic police.
- Stay at the scene and avoid moving your vehicle unless itโs causing a major obstruction.
- If there are injuries, call 120 for medical assistance.
Costs:
- Police assistance for traffic accidents is free.
- If you are found at fault, you may need to pay compensation or fines.
Cultural Considerations:
- Drivers often negotiate minor accidents on the spot without involving the police. However, for serious accidents, always call the authorities.
- Dashcams are common and can be helpful in resolving disputes.
6. Additional Tips for Emergency Situations
- Language Barrier: Most emergency operators and responders speak only Chinese. Learn basic emergency phrases in Mandarin or use a translation app. For example:
- "Help!" = ๆๅฝ! (Jiรนmรฌng!)
- "I need a doctor." = ๆ้่ฆๅป็ (Wว xลซyร o yฤซshฤng)
- "Thereโs a fire." = ็็ซไบ (Zhรกohuว le)
- WeChat and Alipay: These apps are widely used for communication and payments. Install them on your phone for convenience.
- Emergency Apps: Download apps like Baidu Maps (for navigation) and Pleco (for translation) to assist in emergencies.
- Embassy Contact: Keep your embassyโs contact information handy. For example:
- U.S. Consulate in Chengdu: +86-28-8558-3992
- UK Consulate in Chongqing (covers Chengdu): +86-23-6369-1400
7. Summary Table of Emergency Numbers
| Service | Number | Cost | Notes | |-------------------------|------------|------------------|-----------------------------------------------| | Police | 110 | Free | For crime, theft, or public safety issues. | | Fire Services | 119 | Free | For fires and hazardous material emergencies. | | Medical Emergency | 120 | ยฅ50-ยฅ100 (ambulance) | Payment required for treatment. | | Traffic Accidents | 122 | Free | For reporting road accidents. |
By familiarizing yourself with these emergency services and procedures, youโll be better prepared to handle any unexpected situations during your time in Chengdu. Stay safe and enjoy your visit!