Global Major Cities Guide

Sections

1. Overview of Emergency Services in Hangzhou

Hangzhou, the capital of Zhejiang Province, has a well-established emergency response system. The city provides services for police, fire, medical emergencies, and other urgent situations. These services are accessible to both residents and visitors, but there are some cultural and logistical considerations to keep in mind.

2. Emergency Contact Numbers

In Hangzhou, the emergency services are accessible via the following nationwide numbers:

Police (Public Security Bureau): Dial 110
Fire Department: Dial 119
Ambulance/Medical Emergency: Dial 120
Traffic Accidents: Dial 122

These numbers are toll-free and can be dialed from any phone, including mobile phones without a SIM card.

3. Types of Emergency Services Available

a. Police (110)

Purpose: The police handle crimes, public safety issues, lost property, and other security-related matters.
Response Time: Police typically respond quickly, especially in urban areas like Hangzhou.
Procedure: When you call 110, explain the situation briefly. If you don’t speak Chinese, try to provide basic information in English or use a translation app.
Language Considerations: Most police officers may not speak fluent English, but major police stations in Hangzhou often have English-speaking staff or translators available.

b. Fire Department (119)

Purpose: The fire department responds to fires, hazardous material incidents, and rescue operations.
Response Time: Firefighters are well-trained and respond promptly, especially in urban areas.
Procedure: When calling 119, describe the location and nature of the fire or emergency. If you’re unsure of the address, provide landmarks or nearby buildings.
Language Considerations: Fire department operators may not speak English, so having a translation app or a local person assist you can be helpful.

c. Medical Emergency (120)

Purpose: Ambulance services are provided for medical emergencies, including accidents, sudden illnesses, and other health crises.
Response Time: Ambulances are dispatched quickly, but traffic congestion in Hangzhou may cause delays.
Procedure: When calling 120, provide the patient’s condition, location, and any relevant details. If you don’t speak Chinese, use a translation app or ask someone nearby for help.
Associated Costs: Ambulance services are not free. Costs vary depending on the distance and level of care provided. Payment is usually required upfront or upon arrival at the hospital. Travel insurance may cover these costs, so check your policy.
Language Considerations: Ambulance staff may not speak English. It’s advisable to carry a card with your personal details, medical history, and emergency contacts written in Chinese.

d. Traffic Accidents (122)

Purpose: This service is specifically for reporting and managing traffic accidents.
Procedure: Call 122 to report an accident. Police will arrive to assess the situation, mediate disputes, and file a report if necessary.
Language Considerations: As with other services, language barriers may exist. Use a translation app or ask for assistance from a bilingual bystander.

4. How to Access Emergency Services

Phone Calls: Dial the appropriate number (110, 119, 120, or 122) from any phone. Calls are free of charge.
Mobile Apps: Some emergency services in China are integrated into apps like WeChat or Alipay. For example, you can use these apps to share your location with emergency responders.
In-Person Assistance: If you’re near a police station, hospital, or fire station, you can seek help directly.

5. Associated Costs

Police and Fire Services: These are free of charge.
Medical Services: Ambulance services and hospital treatments are not free. Costs depend on the type of care provided. For example:
- Ambulance fees: Typically range from ¥50 to ¥200 (approx. $7–$30 USD), depending on the distance.
- Hospital fees: Vary widely based on the hospital and treatment required. Public hospitals are generally more affordable than private ones.
Insurance: It’s highly recommended to have travel or health insurance that covers medical emergencies in China.

6. Language Considerations

Language Barriers: Most emergency operators and responders in Hangzhou primarily speak Mandarin. English-speaking staff may be available at major hospitals and police stations, but this is not guaranteed.
Translation Tools: Carry a translation app (e.g., Google Translate, Baidu Translate) or a phrasebook with emergency-related terms in Chinese.
Key Phrases in Mandarin:
- "Help!" - 救命! (Jiù mìng!)
- "I need an ambulance." - 我需要救护车。(Wǒ xū yào jiù hù chē.)
- "I need the police." - 我需要警察。(Wǒ xū yào jǐng chá.)
- "There’s a fire." - 着火了。(Zháo huǒ le.)

7. Cultural and Local Considerations

Crowds and Bystanders: In China, it’s common for bystanders to gather around an emergency scene. While this may feel overwhelming, it’s usually out of curiosity rather than interference.
Traffic Congestion: Hangzhou’s traffic can delay emergency response times. If possible, provide detailed location information to help responders reach you faster.
Hospitals: Public hospitals in Hangzhou are often crowded, and you may need to wait for non-critical care. Private hospitals or international clinics may offer faster service but at a higher cost.
ID Requirements: Always carry a copy of your passport and visa, as these may be required for hospital admission or police assistance.
Cultural Sensitivity: Be polite and patient when interacting with emergency responders. Raising your voice or showing frustration may be perceived as disrespectful.

8. Additional Tips

Emergency Apps: Download apps like "WeChat" or "Alipay," which have features for sharing your location and contacting emergency services.
Local Contacts: If you know someone in Hangzhou, keep their contact information handy in case you need help navigating the system.
Embassy Assistance: In case of serious emergencies, contact your country’s embassy or consulate in China for support.

By familiarizing yourself with these details, you’ll be better prepared to handle any emergency situation in Hangzhou. Stay safe and enjoy your time in this beautiful city!