HongKong

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Utilities

Sections

1. Electricity in Hong Kong

Service Providers

Hong Kong has two main electricity providers:

  • CLP Power Hong Kong Limited (CLP): Serves Kowloon, the New Territories, and Lantau Island.
  • Hongkong Electric Company (HK Electric): Serves Hong Kong Island and Lamma Island.

Average Costs

  • Electricity is billed based on usage (measured in kilowatt-hours, kWh).
  • Rates vary slightly between providers but are generally around HKD 1.2โ€“1.5 per kWh.
  • Monthly bills for a small apartment typically range from HKD 300โ€“800, depending on air conditioning and appliance usage.

How to Set Up an Account

  1. Documents Required:
    • Proof of identity (e.g., Hong Kong ID or passport).
    • Proof of address (e.g., tenancy agreement or utility bill from the previous tenant).
  2. Application Process:
    • Apply online via the providerโ€™s website or visit their customer service center.
    • A deposit is required, typically equivalent to one or two months of estimated usage (e.g., HKD 600โ€“1,500 for a small apartment).
  3. Connection Time:
    • Service is usually activated within 1โ€“2 business days.

Payment Methods

  • Autopay (direct debit from a bank account).
  • Online banking or mobile apps.
  • Payment at convenience stores (e.g., 7-Eleven, Circle K).
  • Payment at post offices or via ATMs.

Local Tips

  • Electricity bills are issued monthly.
  • Air conditioning is a major contributor to high electricity bills, especially in summer. Use energy-efficient appliances and set air conditioners to 25ยฐC to save costs.

2. Water Supply in Hong Kong

Service Provider

  • The Water Supplies Department (WSD) is the sole provider of water in Hong Kong.

Average Costs

  • Water is relatively affordable. The first 12 cubic meters (mยณ) of water usage per four-month billing cycle is free.
  • Beyond the free allowance, rates range from HKD 4.58โ€“9.05 per mยณ, depending on usage.
  • A typical household pays around HKD 50โ€“150 per month.

How to Set Up an Account

  1. Documents Required:
    • Proof of identity.
    • Proof of address (e.g., tenancy agreement).
  2. Application Process:
    • Apply online via the WSD website or submit a paper application form.
    • A deposit is required, typically HKD 400โ€“800, depending on the property type.
  3. Connection Time:
    • Service is usually activated within 1โ€“2 business days.

Payment Methods

  • Autopay (direct debit).
  • Online banking or mobile apps.
  • Payment at convenience stores or post offices.

Local Tips

  • Water quality in Hong Kong is high, and tap water is safe to drink. However, many residents prefer to boil water or use filters for peace of mind.
  • Check for leaks or dripping taps to avoid unnecessary charges.

3. Gas Supply in Hong Kong

Service Provider

  • The main provider is The Hong Kong and China Gas Company Limited (Towngas).

Average Costs

  • Gas is billed based on usage (measured in megajoules, MJ).
  • Rates are around HKD 0.27โ€“0.32 per MJ.
  • Monthly bills for a small household typically range from HKD 100โ€“300, depending on cooking and water heating usage.

How to Set Up an Account

  1. Documents Required:
    • Proof of identity.
    • Proof of address (e.g., tenancy agreement).
  2. Application Process:
    • Apply online via the Towngas website or visit their customer service center.
    • A deposit is required, typically HKD 600โ€“1,500, depending on the property type.
  3. Connection Time:
    • Service is usually activated within 1โ€“2 business days.

Payment Methods

  • Autopay (direct debit).
  • Online banking or mobile apps.
  • Payment at convenience stores or post offices.

Local Tips

  • Gas is commonly used for cooking and water heating in Hong Kong.
  • Regularly check for gas leaks and ensure proper ventilation in the kitchen.

4. Internet Services in Hong Kong

Service Providers

Hong Kong has several internet service providers (ISPs), including:

  • HKBN (Hong Kong Broadband Network)
  • PCCW (HKT)
  • i-Cable
  • China Mobile Hong Kong
  • Smartone

Average Costs

  • Internet plans are affordable and fast, with speeds ranging from 100 Mbps to 1 Gbps.
  • Monthly costs range from HKD 150โ€“400, depending on the speed and package.
  • Bundled plans (internet + TV + phone) are also available.

How to Set Up an Account

  1. Documents Required:
    • Proof of identity.
    • Proof of address (e.g., tenancy agreement).
  2. Application Process:
    • Contact the ISP directly via their website, hotline, or retail store.
    • Choose a plan and schedule installation.
  3. Connection Time:
    • Installation typically takes 1โ€“3 business days.

Payment Methods

  • Autopay (direct debit).
  • Online banking or mobile apps.
  • Payment at convenience stores or post offices.

Local Tips

  • Compare plans from different providers to find the best deal for your needs.
  • Some buildings may have limited ISP options, so check availability before signing a lease.

General Tips for Managing Utilities in Hong Kong

  1. Language: Most utility providers offer services in English, Cantonese, and Mandarin. Their websites and customer service hotlines are user-friendly for non-Cantonese speakers.
  2. Deposits: Utility deposits are refundable when you close your account and settle all outstanding bills.
  3. Bill Management: Many providers offer e-billing services, which are convenient and environmentally friendly.
  4. Energy Efficiency: Hong Kong summers are hot and humid, so consider using fans and dehumidifiers to reduce air conditioning costs.
  5. Emergency Contacts:
    • Electricity: CLP (2678 2678) or HK Electric (2555 4000).
    • Water: WSD (2824 5000).
    • Gas: Towngas (2880 6988).

By following this guide, youโ€™ll be well-prepared to set up and manage utilities in Hong Kong efficiently. Let me know if you need further assistance!