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Comprehensive Guide to Emergency Contacts in Nanjing, China: Safety and Security

Nanjing, the capital of Jiangsu Province, is a vibrant city with a rich history and a modern infrastructure. While it is generally a safe city, emergencies can happen, and it is crucial to know how to access emergency services. Below is a detailed guide to emergency contacts and procedures in Nanjing, tailored for visitors and immigrants.

1. General Emergency Numbers in Nanjing

China has a unified emergency response system, and the following numbers are applicable nationwide, including in Nanjing:

Police (Public Security Bureau): 110
- For reporting crimes, theft, harassment, or any situation requiring police assistance.
- Available 24/7.
- Free of charge.
- Multilingual support (English) may be limited, but larger cities like Nanjing often have English-speaking operators or can connect you to one.
Fire Department: 119
- For reporting fires or fire-related emergencies.
- Available 24/7.
- Free of charge.
Ambulance/Medical Emergency: 120
- For medical emergencies requiring immediate attention or transport to a hospital.
- Available 24/7.
- Ambulance services are not free; costs vary depending on the distance and hospital. Expect to pay approximately ¥50–¥200 for ambulance services, plus medical treatment costs.
Traffic Accidents: 122
- For reporting traffic accidents or requesting assistance with road-related emergencies.
- Available 24/7.
- Free of charge.

2. Additional Emergency Services

Tourist Assistance Hotline: 12301
- Operated by the China National Tourism Administration.
- Provides assistance to tourists, including help with lost items, complaints, or general inquiries.
- Available 24/7.
- Multilingual support, including English.
Nanjing Foreign Affairs Office: +86 25 8363 3333
- For assistance with visa issues, legal matters, or other concerns specific to foreigners.
- Office hours: Monday–Friday, 9:00 AM–5:00 PM.
- English-speaking staff available.
Electricity Emergency Hotline: 95598
- For reporting power outages or electrical emergencies.
- Available 24/7.
- Free of charge.
Gas Emergency Hotline: 96777
- For reporting gas leaks or other gas-related emergencies.
- Available 24/7.
- Free of charge.

3. Procedures for Contacting Emergency Services

Dial the appropriate emergency number (e.g., 110 for police, 120 for medical emergencies).
Provide your location: Be as specific as possible. Use landmarks, street names, or nearby buildings. If you are unsure of your location, ask a local for help.
Describe the emergency: Clearly explain the situation. If you do not speak Mandarin, say "English" (英语, pronounced "Yīngyǔ") to request an English-speaking operator. Note that English support may not always be available, so having a translation app or a local contact can be helpful.
Follow instructions: Stay on the line until the operator confirms that help is on the way. They may ask additional questions to clarify the situation.

4. Costs Associated with Emergency Services

Police and Fire Services: Free of charge.
Ambulance Services: Not free. Ambulance fees are typically ¥50–¥200, depending on the distance to the hospital. Payment is usually required upon arrival at the hospital.
Medical Treatment: Costs vary depending on the hospital and the severity of the condition. Foreigners are advised to carry health insurance that covers medical emergencies in China.

5. Local and Cultural Considerations

Language Barrier: While Nanjing is a major city, English proficiency among emergency service operators may be limited. It is advisable to learn basic Mandarin phrases or use a translation app like Google Translate or Pleco.
- Example phrases:
  - "I need help" (我需要帮助, Wǒ xūyào bāngzhù).
  - "I am at [location]" (我在 [location], Wǒ zài [location]).
  - "There is an emergency" (有紧急情况, Yǒu jǐnjí qíngkuàng).
Cultural Sensitivity:
- Remain calm and polite when speaking to emergency operators or responders. Raising your voice or showing frustration may be perceived as disrespectful.
- Be patient, as response times can vary depending on traffic and the nature of the emergency.
Hospitals: Not all hospitals in Nanjing are equipped to handle foreigners. Major hospitals with international departments include:
- Jiangsu Provincial People's Hospital (江苏省人民医院)
  - Address: 300 Guangzhou Road, Gulou District, Nanjing.
  - Phone: +86 25 8371 2600.
- Nanjing Drum Tower Hospital (南京鼓楼医院)
  - Address: 321 Zhongshan Road, Gulou District, Nanjing.
  - Phone: +86 25 8310 5085.
  - Both hospitals have English-speaking staff and cater to international patients.
Traffic Accidents: If you are involved in a traffic accident, do not move your vehicle until the police arrive, as this is required by Chinese law. Take photos of the scene and exchange contact information with the other party.
WeChat: Many emergency services and hospitals in Nanjing use WeChat for communication and payment. It is highly recommended to download and set up WeChat before your visit.

6. Emergency Preparedness Tips

Save Emergency Numbers: Store all relevant emergency numbers in your phone and write them down in case your phone battery dies.
Carry Identification: Always carry a copy of your passport, visa, and local address. This will help emergency responders assist you more effectively.
Health Insurance: Ensure you have comprehensive health insurance that covers medical emergencies in China. Keep a copy of your insurance card and policy details with you.
Translation Apps: Download a reliable translation app to help communicate during emergencies.
Local Contacts: If possible, have a local contact (e.g., a friend, colleague, or landlord) who can assist you in navigating emergencies.

7. Key Emergency Numbers Summary

| Service | Number | Notes | |--------------------------|----------|------------------------------------| | Police | 110 | Free, 24/7. Limited English support. | | Fire Department | 119 | Free, 24/7. | | Ambulance/Medical | 120 | Not free. Costs vary. | | Traffic Accidents | 122 | Free, 24/7. | | Tourist Assistance | 12301 | Multilingual support available. | | Foreign Affairs Office | +86 25 8363 3333 | English-speaking staff available. | | Electricity Emergency | 95598 | Free, 24/7. | | Gas Emergency | 96777 | Free, 24/7. |

By familiarizing yourself with these emergency contacts and procedures, you can navigate Nanjing with greater confidence and peace of mind. Stay safe and enjoy your time in this beautiful city!