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Emergency Services in Shanghai, China
Shanghai, as one of the largest and most developed cities in China, has a well-organized emergency services system. However, as a visitor or immigrant, itโs important to understand how these services work, the procedures to follow, and any cultural nuances that may affect your experience.
1. Emergency Contact Numbers
Shanghai uses a three-digit emergency number system, similar to many other countries. These numbers are toll-free and can be dialed from any phone, including mobile phones without a SIM card.
- Police (Public Security Bureau): 110
- Fire Services: 119
- Medical Emergency (Ambulance): 120
- Traffic Accidents: 122
For English-speaking assistance, you can also contact the Shanghai Call Center for Foreigners at 962288 (non-emergency inquiries).
2. Police Services (110)
When to Call:
- Reporting crimes (theft, assault, fraud, etc.)
- Lost or stolen passports or other important documents
- Public disturbances or safety concerns
- Assistance in emergencies where police intervention is required
Procedure:
- Dial 110 and provide your location and a brief description of the situation. If you donโt speak Chinese, say โEnglishโ (Yฤซngwรฉn) to request an English-speaking operator. However, English-speaking operators may not always be available.
- Stay on the line until the operator confirms your request.
- Police officers will be dispatched to your location if necessary.
Costs:
- Police services are free of charge. However, if you require document replacements (e.g., a new passport), you will need to pay the relevant fees to the issuing authority.
Local Considerations:
- Always carry a copy of your passport and visa. Police may ask for identification during emergencies.
- Be patient and polite when dealing with officers, as language barriers can sometimes cause delays.
3. Fire Services (119)
When to Call:
- Fires in buildings, vehicles, or public spaces
- Gas leaks or chemical spills
- Other fire-related emergencies
Procedure:
- Dial 119 and provide your location and details of the fire or hazard.
- If you donโt speak Chinese, try to communicate basic information like your address or use translation apps to assist.
- Evacuate the area immediately and wait for firefighters to arrive.
Costs:
- Firefighting services are free of charge. However, if the fire was caused by negligence or illegal activities, you may be held liable for damages or penalties.
Local Considerations:
- Fire safety standards in older buildings may not be as high as in newer ones. Familiarize yourself with fire exits and emergency procedures in your residence or hotel.
- Smoking in non-designated areas is strictly prohibited and can lead to fines.
4. Medical Emergency Services (120)
When to Call:
- Serious injuries or medical conditions requiring immediate attention (e.g., heart attacks, strokes, severe bleeding)
- Accidents involving multiple injuries
- Any life-threatening medical situation
Procedure:
- Dial 120 and provide your location and a description of the medical emergency.
- If you donโt speak Chinese, say โEnglishโ (Yฤซngwรฉn) to request an English-speaking operator, though availability may vary.
- An ambulance will be dispatched to your location. Paramedics will provide first aid and transport you to the nearest hospital.
Costs:
- Ambulance services are not free in Shanghai. Costs typically range from ยฅ50 to ยฅ200 (approximately $7โ$30 USD), depending on the distance and services provided.
- Hospital treatment costs vary widely. Public hospitals are more affordable than private ones, but you may need to pay upfront unless you have insurance.
- It is highly recommended to have health insurance that covers emergency medical care in China.
Local Considerations:
- Public hospitals can be crowded, and English-speaking staff may be limited. Consider visiting international hospitals or clinics for better communication and service, though they are more expensive.
- Pharmacies (่ฏๅบ, yร odiร n) are widely available for minor medical needs, but prescription medications may require a doctorโs visit.
5. Traffic Accidents (122)
When to Call:
- Any traffic accident involving injuries or significant property damage
- Disputes over fault in minor accidents
Procedure:
- Dial 122 and provide details of the accident, including location and any injuries.
- Police will arrive to assess the situation and mediate disputes if necessary.
- If there are no injuries and both parties agree on fault, you can settle minor accidents privately without involving the police.
Costs:
- Police assistance in traffic accidents is free. However, you may need to pay for vehicle repairs or medical treatment if you are found at fault.
Local Considerations:
- Traffic laws in China may differ from those in your home country. Be cautious when driving or crossing streets, as traffic can be chaotic.
- Always carry your driverโs license (or an international driving permit) and vehicle registration if driving.
6. General Tips for Emergencies in Shanghai
- Language Barrier: While emergency operators may have limited English-speaking staff, most responders (police, firefighters, paramedics) may not speak English. Use translation apps like Google Translate or Pleco to communicate basic information.
- WeChat: This app is widely used in China and can be helpful for contacting local friends or colleagues who can assist in emergencies.
- Cultural Nuances: Chinese people are generally helpful and willing to assist foreigners in distress. Donโt hesitate to ask bystanders for help if needed.
- Foreign Consulates: In case of lost passports or legal issues, contact your countryโs consulate in Shanghai. Most consulates are located in the cityโs central districts.
7. Key Contact Information
- Shanghai Call Center for Foreigners (Non-Emergency): 962288
- Shanghai Public Security Bureau (Police): +86 21 6357 6666
- Shanghai United Family Hospital (International Medical Services): +86 21 2216 3900
- Consular Assistance: Check your countryโs consulate website for contact details.
By understanding these emergency services and procedures, you can navigate Shanghai with greater confidence and preparedness. Always prioritize safety and seek assistance promptly in any emergency situation.