Suzhou

Emergency Contacts in Suzhou, China

1. General Emergency Numbers

China has a unified emergency number system, and Suzhou follows the same structure. These numbers are toll-free and can be dialed from any phone, including mobile phones without a SIM card.

• Police (Public Security Bureau): 110
  For reporting crimes, theft, or any situation requiring police assistance.

• Fire Department: 119
  For reporting fires or fire-related emergencies.

• Ambulance/Medical Emergency: 120
  For medical emergencies requiring immediate attention or ambulance services.

• Traffic Accidents: 122
  For reporting traffic accidents or road-related emergencies.

2. Additional Useful Numbers

• Foreign Affairs Office (Suzhou): +86 512 6861 1234
  For assistance with visa issues, legal matters, or other concerns specific to foreigners.

• Tourist Hotline: 12301
  For tourist-related inquiries, complaints, or assistance.

• Electricity Emergency (Power Outages): 95598
  For reporting power outages or electrical emergencies.

• Water Supply Emergency: 12319
  For issues related to water supply or leaks.

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How to Contact Emergency Services

1. Dial the appropriate number (e.g., 110 for police, 120 for medical emergencies).
2. Provide your location: Be as specific as possible. If you don’t speak Chinese, try to have your address written in Chinese characters or use a translation app.
3. Describe the emergency: Keep it simple and clear. If you don’t speak Mandarin, say “Help” in English, and they may connect you to an English-speaking operator or send assistance.
4. Stay on the line: Do not hang up until the operator confirms they have all the necessary information.

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Costs Associated with Emergency Services

• Police and Fire Services: Free of charge. These services are funded by the government.
• Ambulance Services:
  Ambulance rides are not free in China. Costs vary depending on the distance and level of care required but typically range from ¥50 to ¥200 (approx. $7–$30 USD). Payment is usually required at the hospital after the service is provided.
• Medical Treatment:
  Medical costs depend on the hospital and the treatment required. Foreigners are advised to have health insurance that covers medical emergencies in China. Without insurance, you may need to pay upfront for treatment.

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Procedures to Follow in Specific Emergencies

1. Medical Emergency

• Call 120 for an ambulance or go directly to the nearest hospital if possible.
• Major hospitals in Suzhou with international services:
  • Suzhou Kowloon Hospital (苏州九龙医院):
    Address: 118 Wansheng Street, Suzhou Industrial Park
    Phone: +86 512 6262 9999
    Notes: Offers English-speaking staff and international patient services.
  • Suzhou Municipal Hospital (苏州市立医院):
    Address: 26 Daoqian Street, Gusu District
    Phone: +86 512 6778 0776
    Notes: A general hospital with good facilities.
• Bring your passport and any health insurance documents.
• Be prepared to pay upfront if you don’t have insurance.

2. Fire Emergency

• Call 119 and evacuate the building immediately.
• Fire safety in China may differ from what you’re used to. Familiarize yourself with fire exits in your accommodation or workplace.
• Fire extinguishers are commonly available in public spaces. Learn how to use them if possible.

3. Crime or Theft

• Call 110 to report the incident to the police.
• Visit the nearest Public Security Bureau (PSB) to file a report. Bring your passport and any evidence (e.g., photos, receipts).
• For lost or stolen passports, contact your country’s embassy or consulate in China for assistance.

4. Traffic Accidents

• Call 122 for traffic police assistance.
• Do not move your vehicle until the police arrive, unless it is causing a major obstruction.
• If you are injured, call 120 for medical assistance.

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Cultural and Local Considerations

1. Language Barrier:
   Most emergency operators speak only Mandarin. If you don’t speak Mandarin, use translation apps like Google Translate or Pleco to communicate basic information. Alternatively, ask a local for help.

2. Address Format:
   Always carry your address written in Chinese characters. This is especially important for taxis, ambulances, or when asking for directions.

3. Crowds and Bystanders:
   In emergencies, it’s common for bystanders to gather. While they may not intervene, they might call for help on your behalf.

4. Hospitals:
   Not all hospitals in Suzhou have English-speaking staff. It’s advisable to visit international or expat-friendly hospitals for better communication and service.

5. Police Assistance for Foreigners:
   The police are generally helpful to foreigners, but you may need to visit the local Public Security Bureau (PSB) for follow-up. Bring your passport and any relevant documents.

6. WeChat as a Tool:
   WeChat is widely used in China and can be a lifesaver in emergencies. Use it to share your location, contact friends, or communicate with locals.

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Key Tips for Visitors and Immigrants

• Save Emergency Numbers: Program all the emergency numbers into your phone before arriving in Suzhou.
• Carry Identification: Always carry a copy of your passport and visa. This is required for police reports and hospital visits.
• Learn Basic Mandarin Phrases: Knowing a few emergency-related phrases can be helpful. For example:
  • “Help!” = “救命!” (Jiù mìng!)
  • “I need a doctor.” = “我需要医生。” (Wǒ xū yào yī shēng.)
  • “Call the police.” = “报警。” (Bào jǐng.)
• Stay Calm: In emergencies, staying calm and following instructions will help you get the assistance you need.

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By familiarizing yourself with these emergency contacts and procedures, you’ll be better prepared to handle any situation that arises during your time in Suzhou. Stay safe and enjoy your time in this beautiful city!