Global Major Cities Guide

Sections

1. General Emergency Numbers in Xi'an

In China, emergency services are centralized and can be accessed through the following numbers:

Police (Public Security Bureau): Dial 110
Fire Department: Dial 119
Medical Emergency (Ambulance): Dial 120
Traffic Accidents: Dial 122

These numbers are toll-free and can be dialed from any phone, including mobile phones without a SIM card.

2. Police Services (110)

The police in Xi'an handle public safety, crime reporting, and lost property, among other issues.

When to Call:

To report a crime or suspicious activity.
If you lose your passport or other important documents.
For assistance in cases of harassment or assault.
To report a traffic accident (minor accidents may require calling 122 instead).

Procedure:

Dial 110 and explain your situation. If you don’t speak Chinese, ask for an English-speaking officer by saying, “I need English assistance” (我需要英语帮助, Wǒ xūyào yīngyǔ bāngzhù).
Provide your location and a brief description of the issue.
Wait for officers to arrive or follow their instructions.

Costs:

Police services are free of charge.

Cultural Considerations:

Police officers in Xi'an are generally approachable and professional, but English proficiency may be limited. It’s helpful to have a translation app or a local contact who can assist with communication.
Always carry a copy of your passport and visa, as police may ask for identification.

3. Fire Services (119)

The fire department in Xi'an responds to fires, hazardous material incidents, and rescue operations.

When to Call:

In case of a fire or explosion.
If you witness a hazardous material spill or gas leak.

Procedure:

Dial 119 and report the fire or emergency.
Provide your location and describe the situation (e.g., size of the fire, people trapped, etc.).
Evacuate the area and wait for firefighters to arrive.

Costs:

Firefighting services are free of charge.

Cultural Considerations:

Fire safety standards in older buildings may not be as high as in newer ones. Familiarize yourself with fire exits and emergency procedures in your accommodation.
Smoking indoors is prohibited in most public places, and violations can lead to fines.

4. Medical Emergency Services (120)

Medical emergencies in Xi'an are handled by the city’s ambulance services, which are connected to local hospitals.

When to Call:

For life-threatening medical emergencies (e.g., heart attack, severe injury, unconsciousness).
If you need urgent transportation to a hospital.

Procedure:

Dial 120 and explain the medical emergency. If you don’t speak Chinese, say, “I need English assistance” (我需要英语帮助, Wǒ xūyào yīngyǔ bāngzhù).
Provide your location and describe the patient’s condition.
Follow the dispatcher’s instructions and wait for the ambulance.

Costs:

Ambulance services are not free in China. Costs vary depending on the distance and level of care provided but typically range from ¥50 to ¥200 (approximately $7–$30 USD).
Payment is usually required upfront or upon arrival at the hospital. Keep cash or a payment app (e.g., WeChat Pay or Alipay) ready.

Cultural Considerations:

Ambulances in China may not be as fast as in some Western countries due to traffic congestion. If the situation is not critical, taking a taxi to the hospital may be faster.
Public hospitals can be crowded, and English-speaking staff may be limited. Consider visiting an international hospital or clinic for better communication and service.

5. Traffic Accidents (122)

Traffic accidents are common in Xi'an due to the city’s busy roads and high volume of vehicles.

When to Call:

For serious traffic accidents involving injuries or significant property damage.
If there is a dispute over fault in a minor accident.

Procedure:

Dial 122 and report the accident.
Provide your location and describe the situation.
Wait for traffic police to arrive and document the incident.

Costs:

Traffic police services are free of charge.
If you are found at fault, you may be required to pay compensation or fines.

Cultural Considerations:

Drivers in Xi'an may not always follow traffic rules strictly. Be cautious when crossing streets, even at pedestrian crossings.
If you are involved in an accident, avoid arguments and wait for the police to mediate.

6. Additional Tips for Emergency Situations

Language Barrier: English is not widely spoken in Xi'an, especially among emergency responders. It’s a good idea to learn a few basic Chinese phrases or use a translation app like Google Translate or Pleco.
Emergency Contacts: Save the contact information of your country’s embassy or consulate in China. For example:
- U.S. Consulate in Wuhan (covers Xi'an): +86-27-8555-7791
- UK Consulate in Chongqing (covers Xi'an): +86-23-6369-1400
Health Insurance: Ensure you have travel or health insurance that covers medical emergencies in China. Keep a copy of your insurance details handy.
Local Assistance: If you’re staying in a hotel, the staff can often assist with contacting emergency services or translating.

7. Non-Emergency Assistance

For non-urgent issues, you can contact the following:

Xi’an Public Security Bureau (local police): +86-29-8675-6110
Tourist Hotline: Dial 12301 for assistance with travel-related issues.
Xi’an Foreign Affairs Office: +86-29-8678-9150 (for help with visa or legal matters).

By familiarizing yourself with these emergency services and procedures, you’ll be better prepared to handle any unexpected situations during your time in Xi'an. Stay safe and enjoy your visit!