Lyon

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Digital Connectivity

Sections

1. Internet Services in Lyon

Lyon has a robust internet infrastructure, with high-speed broadband and fiber-optic connections widely available. Here’s what you need to know:

Major Internet Providers

  1. Orange

    • France’s largest telecom provider, offering reliable broadband and fiber-optic internet.
    • Packages often include internet, TV, and landline services.
    • Website: www.orange.fr

  2. SFR

    • Offers competitive broadband and fiber plans, often bundled with mobile services.
    • Known for good coverage and customer service.
    • Website: www.sfr.fr

  3. Bouygues Telecom

    • Affordable internet plans with fiber-optic options.
    • Often provides discounts when bundling internet with mobile services.
    • Website: www.bouyguestelecom.fr

  4. Free

    • Popular for its low-cost, no-contract plans.
    • Offers high-speed fiber and ADSL options.
    • Website: www.free.fr

Costs

  • ADSL Internet: €20–€30/month.
  • Fiber-Optic Internet: €30–€50/month.
  • Installation fees may apply (around €50–€100), but many providers waive these fees during promotions.
  • Contracts typically last 12–24 months, though some providers offer no-contract options.

Subscription Procedure

  1. Check availability of fiber or ADSL at your address using the provider’s website.
  2. Choose a plan that suits your needs (e.g., internet-only or bundled with TV and phone).
  3. Provide proof of identity (passport or residence permit) and proof of address (e.g., rental agreement or utility bill).
  4. Schedule an installation appointment if required.
  5. Payments are usually made via direct debit from a French bank account.

Local Considerations

  • Fiber-optic coverage is extensive in Lyon, but some older buildings may still rely on ADSL.
  • Customer service is primarily in French, so having basic French language skills or a translator app can be helpful.

2. Mobile Services in Lyon

Mobile connectivity in Lyon is excellent, with 4G and 5G networks widely available. Prepaid SIM cards and postpaid plans are both options.

Major Mobile Providers

  1. Orange

    • Offers extensive coverage and reliable service.
    • Plans include prepaid and postpaid options, with 5G available.

  2. SFR

    • Known for competitive pricing and good network quality.
    • Offers prepaid SIM cards and monthly plans.

  3. Bouygues Telecom

    • Affordable plans with good coverage.
    • Offers prepaid SIM cards and postpaid contracts.

  4. Free Mobile

    • Popular for its low-cost, no-contract plans.
    • Offers unlimited data plans at competitive prices.

Costs

  • Prepaid SIM Cards: €10–€20 for the SIM card, with data and call packages starting at €5.
  • Postpaid Plans: €10–€30/month for plans with 10–100GB of data.
  • Unlimited Data Plans: Around €20–€40/month.

Where to Buy SIM Cards

  • Mobile provider stores (Orange, SFR, Bouygues, Free).
  • Supermarkets and convenience stores (e.g., Carrefour, Monoprix).
  • Online (delivery to your address or pick-up in-store).

Subscription Procedure

  1. Purchase a SIM card and activate it (instructions are usually included).
  2. For postpaid plans, you’ll need proof of identity and a French bank account.
  3. Top up prepaid SIM cards online, via mobile apps, or at retail locations.

Local Considerations

  • French mobile numbers start with +33, and the first digit after the country code is usually "6" or "7" for mobile phones.
  • Many plans include free or low-cost calls to EU countries.

3. Public Wi-Fi in Lyon

Lyon offers free public Wi-Fi in many locations, making it easy to stay connected while on the go.

Where to Find Public Wi-Fi

  • City-Provided Wi-Fi: Look for "Lyon Wi-Fi" in public spaces like parks, libraries, and tourist areas.
  • Cafés and Restaurants: Many establishments offer free Wi-Fi to customers.
  • Shopping Centers: Large malls like La Part-Dieu and Confluence provide free Wi-Fi.
  • Hotels and Hostels: Most accommodations include free Wi-Fi in their services.

Tips for Using Public Wi-Fi

  • Public Wi-Fi networks are often unsecured, so avoid accessing sensitive information (e.g., online banking).
  • Use a VPN for added security when connecting to public networks.

4. Practical Tips for Staying Connected in Lyon

Language Considerations

  • Most customer service for internet and mobile providers is in French. If you’re not fluent, consider using translation apps or asking a French-speaking friend for help.

Bank Account Requirement

  • Many postpaid plans and internet subscriptions require a French bank account for direct debit payments. If you’re new to France, opening a bank account should be a priority.

Roaming and International Calls

  • If you’re visiting from another EU country, roaming charges are typically waived under EU regulations.
  • For international calls outside the EU, consider using apps like WhatsApp, Skype, or Zoom to avoid high charges.

Apps to Download

  • Citymapper: For navigating Lyon’s public transport system.
  • Free Wi-Fi Finder: To locate free Wi-Fi hotspots.
  • Google Translate: For translating French text or speech.

Emergency Numbers

  • In case of emergencies, dial 112 (EU-wide emergency number).

5. Cultural and Practical Advice

  • Customer Service Hours: Telecom stores are typically open from 10:00 AM to 7:00 PM, Monday to Saturday. They are closed on Sundays.
  • Patience with Bureaucracy: Setting up internet or mobile services may take a few days to a week, so plan accordingly.
  • Recycling Old Devices: Lyon has a strong focus on sustainability. If you’re upgrading your phone or router, look for recycling programs at telecom stores.

By following this guide, you’ll be well-equipped to stay connected in Lyon, whether you’re visiting for a short time or settling in for the long term. If you have any specific questions or need further assistance, feel free to ask!