Lyon

🗺️

Tourist Information

Sections

1. Language Tips

French is the official language in Lyon, and while many locals, especially younger generations and those in the tourism industry, may speak some English, it’s always appreciated when visitors make an effort to speak a little French. Here are some tips:

  • Basic French Phrases to Know:

    • Hello: Bonjour (bohn-zhoor)
    • Goodbye: Au revoir (oh ruh-vwahr)
    • Please: S’il vous plaît (seel voo pleh)
    • Thank you: Merci (mehr-see)
    • Excuse me: Excusez-moi (ehk-skew-zay mwah)
    • Do you speak English?: Parlez-vous anglais? (par-lay voo ahn-glay?)
    • I don’t understand: Je ne comprends pas (zhuh nuh kohm-prah pah)

  • Pronunciation Tip: French pronunciation can be tricky, so don’t hesitate to use translation apps like Google Translate or language-learning apps like Duolingo to practice before your trip.

  • Cultural Consideration: Politeness is highly valued in France. Always greet people with “Bonjour” before asking for help or information, and use “S’il vous plaît” (please) and “Merci” (thank you) frequently.

2. Contacting Local Tourist Services

Lyon has excellent tourist services to help visitors navigate the city and make the most of their stay.

  • Lyon Tourist Office (Office de Tourisme de Lyon):

    • Main Location: Place Bellecour, 69002 Lyon (in the heart of the city).
    • Opening Hours: Typically open daily from 9:00 AM to 6:00 PM (hours may vary seasonally).
    • Contact Information:
    • Services Offered:
      • Maps, brochures, and guides in multiple languages.
      • Assistance with booking tours, activities, and accommodations.
      • Information on public transportation and cultural events.

  • Tourist Information Kiosks:

    • Smaller kiosks are located at key tourist spots like Part-Dieu train station and Saint-Jean in Vieux Lyon (Old Lyon).
    • These kiosks provide quick assistance, maps, and recommendations.

3. Emergency Numbers

In case of emergencies, it’s important to know the local emergency numbers in France:

  • Police (Emergency): 17

  • Fire Brigade: 18

  • Ambulance/Medical Emergency (SAMU): 15

  • European Emergency Number: 112 (works across the EU for all emergencies and connects you to the appropriate service).

  • Non-Emergency Police Assistance: 114 (text-based service for the hearing impaired).

  • Cultural Consideration: When calling emergency services, try to remain calm and provide clear information. If you don’t speak French, ask for an English-speaking operator by saying, “Parlez-vous anglais?”

4. Communication Services (SIM Cards, Wi-Fi, and Costs)

Staying connected in Lyon is easy, with plenty of options for tourists.

SIM Cards:

  • Where to Buy:
    • SIM cards are available at major mobile network stores (e.g., Orange, SFR, Bouygues Telecom, Free) and convenience stores like Relay (found in train stations and airports).
    • You can also purchase SIM cards at Lyon-Saint Exupéry Airport upon arrival.
  • Cost:
    • Prepaid SIM cards typically cost €10–€20 for the card itself.
    • Data plans range from €10–€30, depending on the amount of data (e.g., 10GB to 50GB).
    • Popular tourist SIM options include Orange’s “Holiday SIM” and Free Mobile’s prepaid plans.
  • Documents Required:
    • You may need to show your passport when purchasing a SIM card.

Wi-Fi:

  • Free Wi-Fi:
    • Many cafes, restaurants, and hotels in Lyon offer free Wi-Fi. Look for signs saying “Wi-Fi gratuit.”
    • Public Wi-Fi is available in some areas, such as Place Bellecour and certain parks.
  • Paid Wi-Fi:
    • If you need more reliable or faster internet, consider renting a portable Wi-Fi hotspot (pocket Wi-Fi) from companies like Travel Wi-Fi or My Webspot. Prices start at around €6–€8 per day.

Mobile Roaming:

  • If you have a European SIM card, roaming charges within France are typically free or minimal under EU regulations. Check with your provider before traveling.

5. Cultural Considerations When Communicating with Locals

  • Politeness and Formality:

    • Always start conversations with “Bonjour” (good day) or “Bonsoir” (good evening) and address people formally using “Monsieur” (sir) or “Madame” (madam).
    • Avoid addressing strangers with “tu” (informal “you”); use “vous” (formal “you”) instead.

  • Body Language:

    • The French value personal space and may find overly enthusiastic gestures or loud voices intrusive.
    • A light handshake is the standard greeting in formal situations, while close friends may exchange cheek kisses (“la bise”).

  • Asking for Help:

    • If you need assistance, approach locals politely and try to use basic French phrases. Most people will appreciate the effort and may switch to English if they can.

  • Tipping:

    • Tipping is not mandatory in France, as service charges are included in restaurant bills. However, leaving a small tip (5–10%) for excellent service is appreciated.

6. Additional Tips for Tourists

  • Translation Apps:
    • Use apps like Google Translate or Microsoft Translator to help with language barriers. Download French offline translation packs in advance.
  • Tourist Pass:
    • Consider purchasing the Lyon City Card, which includes free access to public transportation, museums, and guided tours, as well as discounts on various activities. Prices start at €27 for a 1-day pass.
  • Public Transportation:
    • The TCL (Transports en Commun Lyonnais) network is efficient and includes buses, trams, and metro lines. Download the TCL app for schedules and real-time updates.

By following these tips and utilizing the resources available, you’ll be well-prepared to communicate effectively and enjoy your time in Lyon. Bon voyage!