Paris

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Emergency Services

Sections

1. General Emergency Numbers in Paris

France uses a system of dedicated emergency numbers for different services. These numbers are toll-free and can be dialed from any phone, including mobile phones without credit.

  • 112: The European Emergency Number (covers all emergencies and connects you to the appropriate service).
  • 15: SAMU (Medical Emergencies).
  • 17: Police (for crimes, disturbances, or immediate threats).
  • 18: Fire Brigade (also handles rescue operations and accidents).
  • 114: SMS emergency number for people with hearing or speech impairments.

If you are unsure which number to call, dial 112, and the operator will direct your call to the appropriate service.

2. Police Services in Paris

The police in Paris are responsible for maintaining public order, handling crimes, and assisting in emergencies.

Contact Information

What to Do in a Police Emergency

  1. Dial 17 or 112.
  2. Clearly state your location and the nature of the emergency (e.g., theft, assault, or disturbance).
  3. If you don’t speak French, ask for an English-speaking officer by saying, “Parlez-vous anglais?” (Do you speak English?).

Costs

  • Police services are free of charge for emergencies.
  • If you need a police report (e.g., for insurance purposes), it is also free.

Cultural Tips

  • Always carry a form of identification (passport or ID card) as police may ask for it.
  • Be polite and cooperative when interacting with officers.
  • Avoid making jokes or false reports, as this is taken very seriously and can result in legal consequences.

3. Fire Brigade (Pompiers de Paris)

The Paris Fire Brigade (Brigade des Sapeurs-Pompiers de Paris) is a military unit that handles fires, accidents, and rescue operations.

Contact Information

  • Emergency Number: 18
  • Non-Emergency Assistance: +33 1 44 95 77 00 (general inquiries).

What to Do in a Fire or Rescue Emergency

  1. Dial 18 or 112.
  2. Provide your location and describe the situation (e.g., fire, trapped person, gas leak).
  3. Follow instructions from the operator and evacuate the area if necessary.

Costs

  • Emergency fire and rescue services are free of charge.
  • If you require non-emergency assistance (e.g., removing a stuck object), there may be a fee. Contact the fire brigade for details.

Cultural Tips

  • Firefighters in Paris are highly respected. If you see them working, avoid obstructing their operations.
  • In apartment buildings, familiarize yourself with fire exits and evacuation procedures.

4. Medical Services (SAMU and Ambulances)

Medical emergencies in Paris are handled by SAMU (Service d'Aide Médicale Urgente) and private ambulance services.

Contact Information

  • Emergency Number: 15 (SAMU).
  • 112: If you are unsure whether it is a medical emergency or need multilingual assistance.
  • SOS Médecins (Doctors on Call): +33 1 47 07 77 77.

What to Do in a Medical Emergency

  1. Dial 15 or 112.
  2. Provide your location and describe the medical issue (e.g., unconscious person, chest pain, severe bleeding).
  3. Follow the operator’s instructions. They may dispatch an ambulance or provide advice on what to do until help arrives.

Costs

  • Emergency medical services are generally free or covered by France’s healthcare system.
  • If you are a tourist or non-resident, you may be billed for ambulance services. Costs can range from €100–€300 depending on the distance and type of care provided.
  • Travel insurance is highly recommended to cover medical expenses.

Cultural Tips

  • Pharmacies in Paris are well-equipped and can provide advice for minor medical issues. Look for a green cross sign to locate one.
  • Many pharmacies have extended hours, and some are open 24/7 (pharmacies de garde).

5. Additional Emergency Services

  • Poison Control Center: +33 1 40 05 48 48 (Centre Antipoison de Paris).
  • Lost or Stolen Credit Cards: +33 892 705 705 (interbank service).
  • Tourist Assistance: +33 1 42 96 77 77 (Paris Tourist Police).

6. Procedures to Follow in an Emergency

  1. Stay Calm: Take a deep breath and assess the situation.
  2. Call the Appropriate Number: Use the emergency numbers listed above.
  3. Provide Key Information:
    • Your location (address, landmarks, or GPS coordinates).
    • The nature of the emergency.
    • Any relevant details (e.g., number of people involved, visible injuries, or hazards).
  4. Follow Instructions: The operator may guide you on what to do until help arrives.
  5. Stay Safe: If the situation is dangerous, move to a safe location if possible.

7. Local Considerations and Cultural Tips

  • Language Barrier: While many emergency operators speak English, it’s helpful to know basic French phrases:
    • “Aidez-moi!” (Help me!)
    • “Il y a un feu” (There is a fire).
    • “Je suis blessé(e)” (I am injured).
  • Pickpocketing: Be cautious in crowded areas like the metro or tourist attractions. If you are a victim, report the theft to the police immediately.
  • Health Insurance: Carry your European Health Insurance Card (EHIC) or proof of travel insurance to avoid high medical costs.
  • Emergency Apps: Download apps like “SAIP” (Système d’Alerte et d’Information des Populations) for real-time alerts about emergencies in France.

8. Key Takeaways

  • Memorize or save the emergency numbers: 112, 15, 17, and 18.
  • Always carry identification and insurance details.
  • Be aware of your surroundings and know the location of the nearest police station, hospital, or pharmacy.
  • Stay calm and provide clear information during emergencies.

By understanding how emergency services work in Paris, you can navigate any situation with confidence and ensure your safety while enjoying the city.