Paris

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Health and Medical Assistance

Sections

1. Emergency Services in Paris

Emergency Numbers

  • 112: The universal European emergency number for all types of emergencies (police, fire, medical). Operators speak multiple languages, including English.
  • 15: SAMU (Service d'Aide Médicale Urgente) for medical emergencies.
  • 18: Fire Brigade (Sapeurs-Pompiers), which also handles medical emergencies like accidents.
  • 114: Text-based emergency service for people with hearing or speech impairments.

What to Do in a Medical Emergency

  • Call one of the numbers above and provide your location and a brief description of the issue.
  • If you are unable to communicate in French, ask for an English-speaking operator (most emergency services in Paris can accommodate this).
  • For life-threatening emergencies, ambulances are dispatched by SAMU. However, ambulances are not always free and may incur a fee depending on your insurance coverage.

2. Hospitals in Paris

Paris has a mix of public and private hospitals, many of which are equipped with state-of-the-art facilities. Below are key details:

Public Hospitals (Hôpitaux Publics)

  • Public hospitals are part of the Assistance Publique – Hôpitaux de Paris (AP-HP) network, which is the largest hospital system in Europe.
  • They provide high-quality care at regulated costs.
  • Notable public hospitals:
    • Hôpital Pitié-Salpêtrière: One of the largest hospitals in Europe, offering a wide range of specialties.
    • Hôpital Hôtel-Dieu: Located near Notre-Dame Cathedral, it is one of the oldest hospitals in Paris.
    • Hôpital Necker-Enfants Malades: Specializes in pediatric care.

Private Hospitals (Cliniques Privées)

  • Private hospitals or clinics often provide faster service and more personalized care but are more expensive.
  • Some private hospitals may require upfront payment if you do not have French health insurance.

Emergency Rooms (Urgences)

  • Most hospitals in Paris have an emergency room (service des urgences) that operates 24/7.
  • Be prepared for potential waiting times, as patients are treated based on the severity of their condition.

3. Pharmacies in Paris

Pharmacies are an essential part of the healthcare system in Paris and are easily recognizable by their green cross signs.

Key Information

  • Opening Hours: Most pharmacies are open Monday to Saturday, 9:00 AM to 7:00 PM. Some close for lunch (12:30 PM to 2:30 PM).
  • Pharmacies de Garde (On-Call Pharmacies): For after-hours or Sunday needs, on-call pharmacies are available. You can find the nearest one by checking the list posted on any pharmacy door or calling 3237.
  • Services: Pharmacists in Paris are highly trained and can provide advice, over-the-counter medications, and even minor first aid. They can also direct you to a doctor or hospital if needed.

Prescription Medications

  • Prescriptions from foreign doctors are generally accepted, but it’s advisable to have them translated into French if possible.
  • Some medications available over-the-counter in other countries may require a prescription in France.

4. Health Insurance Requirements

For Visitors

  • France requires all visitors to have health insurance that covers medical expenses, including emergencies.
  • If you are from the European Union (EU), bring your European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) for access to public healthcare at reduced costs.
  • Non-EU visitors should ensure their travel insurance includes comprehensive medical coverage.

For Residents and Long-Term Visitors

  • France has a universal healthcare system called PUMA (Protection Universelle Maladie), which covers residents.
  • If you are staying long-term, you may be eligible to register for PUMA. Otherwise, private health insurance is required.

5. Costs of Medical Care

Public Healthcare

  • Public healthcare in France is subsidized, and patients typically pay a portion of the cost (called a co-payment).
  • For example:
    • A general practitioner (GP) visit costs around €25, with partial reimbursement if you have French health insurance.
    • Emergency room visits may cost €20–€50, depending on the treatment.

Private Healthcare

  • Private healthcare is more expensive, and costs can vary widely.
  • A consultation with a private doctor may cost €50–€100 or more.

Payment

  • Many healthcare providers in Paris accept credit cards, but it’s a good idea to carry some cash.
  • Always ask for a feuille de soins (treatment form) to claim reimbursement from your insurance.

6. Language Considerations

  • While many healthcare professionals in Paris speak English, this is not guaranteed, especially in public hospitals.
  • To overcome language barriers:
    • Carry a translation app or a phrasebook with medical terms.
    • Consider hiring a medical interpreter if you anticipate needing extensive care.
    • Some private clinics cater specifically to English-speaking patients.

7. Procedures for Non-Emergency Medical Care

Finding a Doctor

  • Use the website Doctolib.fr to search for doctors, dentists, or specialists. You can filter by language and location.
  • Many doctors require appointments, so plan ahead.

Walk-In Clinics

  • Some clinics (called Maisons Médicales de Garde) offer walk-in services for non-emergency care, especially during evenings and weekends.

Vaccinations

  • Vaccinations are widely available at hospitals, clinics, and some pharmacies. If you need specific vaccines (e.g., for travel), check in advance.

8. Local Considerations

Cultural Sensitivity

  • French healthcare professionals value politeness. Always greet them with a “Bonjour” before discussing your issue.
  • Be prepared to explain your symptoms clearly and concisely.

Documentation

  • Always carry your passport, insurance card, and any relevant medical records or prescriptions.

Mental Health Services

  • Paris has a range of mental health services, including English-speaking therapists. You can find them through platforms like Psychologue.net or by asking your embassy for recommendations.

COVID-19 Considerations

  • As of October 2023, COVID-19 protocols may still apply in some healthcare settings. Carry a mask and check for any specific requirements before visiting a hospital or clinic.

9. Additional Resources

  • SOS Médecins: A 24/7 home-visit doctor service. Call 3624 or visit their website.
  • Embassy Assistance: Your country’s embassy in Paris can provide guidance on medical care and recommend English-speaking doctors.

By following this guide, you’ll be well-prepared to navigate the healthcare system in Paris, whether you’re dealing with an emergency or seeking routine care. Stay safe and take care!