Strasbourg

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Public Utilities

Sections

1. Types of Utilities Available in Strasbourg

In Strasbourg, the main public utilities include:

  • Electricity: Provided by companies like EDF (Électricité de France) or alternative suppliers such as Engie, TotalEnergies, or Eni.
  • Gas: Natural gas is available for heating and cooking, with providers like Engie or EDF.
  • Water: Managed by the local municipal authority, Eurométropole de Strasbourg.
  • Heating: District heating is available in some areas, managed by Strasbourg Énergie.
  • Internet, TV, and Phone: Providers include Orange, SFR, Bouygues Telecom, and Free.
  • Waste Management: Handled by the Eurométropole de Strasbourg, including garbage collection and recycling services.

2. Average Costs of Utilities

The cost of utilities in Strasbourg depends on your household size, energy consumption, and provider. Below are approximate monthly costs for a standard apartment (50–70 m²) for a single person or couple:

  • Electricity: €50–€80 per month (higher if electric heating is used).
  • Gas: €30–€60 per month (for cooking and heating).
  • Water: €20–€40 per month (based on consumption).
  • Internet, TV, and Phone: €30–€50 per month for a bundled package.
  • Waste Management: Included in local taxes (taxe d'enlèvement des ordures ménagères), which are part of your property tax or rent.

Tip: Many providers offer combined electricity and gas packages, which can reduce costs.

3. How to Set Up Utility Accounts

When moving to Strasbourg, you’ll need to set up accounts for each utility. Here’s how to do it:

Electricity and Gas

  1. Choose a Provider: Compare providers on websites like Selectra (https://selectra.info) or call their customer service for advice.
  2. Provide Information:
    • Address of the property.
    • Meter readings (from the previous tenant or landlord).
    • Bank account details (RIB - Relevé d’Identité Bancaire) for direct debit payments.
  3. Sign a Contract: This can be done online, over the phone, or in person.
  4. Activation: Activation usually takes 1–5 business days. If the service is disconnected, an appointment with a technician may be required.

Water

  1. Contact Eurométropole de Strasbourg:
    • Visit their website or call their customer service.
    • Provide your address and move-in date.
  2. Meter Reading: Submit the water meter reading from the day you move in.
  3. Billing: Water bills are typically issued quarterly.

Internet, TV, and Phone

  1. Choose a Provider: Compare plans on websites like Ariase (https://www.ariase.com).
  2. Check Coverage: Ensure your address is eligible for fiber-optic or ADSL services.
  3. Sign a Contract: Provide your address, ID, and bank details.
  4. Installation: A technician may need to visit your home to install the equipment.

Waste Management

  • Waste collection is automatically included in your local taxes. You don’t need to set up an account, but you should familiarize yourself with the waste collection schedule and recycling rules in your neighborhood.

4. Payment Methods

Utility bills in Strasbourg can be paid using the following methods:

  • Direct Debit (Prélèvement Automatique): The most common and convenient method. Set this up with your bank (RIB required).
  • Online Payment: Most providers have online portals or apps for bill payments.
  • Bank Transfer: Use your provider’s bank details to transfer payments manually.
  • Post Office (La Poste): Some providers allow payments at post offices.
  • Checks: Less common but still accepted by some providers.

Tip: Opt for direct debit to avoid late payment fees and ensure timely payments.

5. Local Considerations and Tips

  • Energy Efficiency: Strasbourg is an eco-conscious city. Many homes are equipped with energy-efficient systems, and the city encourages residents to reduce energy consumption. Consider using energy-saving appliances and LED lighting.
  • Recycling: Recycling is mandatory in Strasbourg. Separate your waste into recyclable (yellow bins), organic (brown bins), and general waste (green bins). Glass is collected in designated containers around the city.
  • District Heating: If your building is connected to the district heating system, you’ll pay for heating as part of your rent or building fees.
  • Seasonal Variations: Heating costs can rise significantly in winter. Budget accordingly if you use gas or electric heating.
  • Moving Out: When leaving a property, notify all utility providers at least 15 days in advance. Provide final meter readings and a forwarding address for any remaining bills.

6. Useful Contacts

  • EDF (Electricity): https://www.edf.fr | Customer Service: 09 69 32 15 15
  • Engie (Gas): https://www.engie.fr | Customer Service: 09 69 39 99 93
  • Eurométropole de Strasbourg (Water and Waste): https://www.strasbourg.eu | Customer Service: +33 (0)3 68 98 50 00
  • Selectra (Utility Comparison): https://selectra.info
  • Ariase (Internet Comparison): https://www.ariase.com

By following these steps and tips, you’ll be able to set up and manage your utilities in Strasbourg efficiently. Let me know if you need further assistance!