Strasbourg

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Utilities and Services

Sections

1. Electricity

Overview:

Electricity in Strasbourg is provided by several suppliers, with the main distributor being Enedis (formerly ERDF). The market is deregulated, meaning you can choose from multiple providers, such as EDF (Électricité de France), Engie, or smaller companies like TotalEnergies and Ilek.

Average Costs:

  • Monthly cost: €50–€100 for a small apartment (depending on usage and energy efficiency).
  • Tariffs: Two common options:
    • Base Tariff: A flat rate per kWh.
    • Heures Creuses/Heures Pleines: Lower rates during off-peak hours (usually at night).

How to Set It Up:

  1. Choose a provider: Compare rates and services on websites like Selectra or Hello Watt.
  2. Contact the provider: Provide your address, move-in date, and the meter reading (if available).
  3. Sign a contract: You’ll need your RIB (bank account details) and proof of identity.
  4. Meter activation: If the electricity is off, Enedis will send a technician to activate it (may take a few days).

Local Considerations:

  • Green energy: Many providers offer renewable energy options.
  • Linky smart meters: Most homes in Strasbourg are equipped with these meters, which allow for remote readings and easier management.

2. Water

Overview:

Water services in Strasbourg are managed by the Eurométropole de Strasbourg. The water is of high quality and sourced from local aquifers.

Average Costs:

  • Monthly cost: €15–€30 for a small household.
  • Billing: Based on consumption (measured in cubic meters) and includes wastewater treatment fees.

How to Set It Up:

  1. Contact the water service: Reach out to the Service de l’Eau et de l’Assainissement (Water and Sanitation Service) at the Eurométropole.
  2. Provide details: You’ll need your address, move-in date, and meter reading.
  3. Sign a contract: You may need to provide proof of residence and your RIB.

Local Considerations:

  • Shared meters: In some apartment buildings, water usage is shared and included in the building’s maintenance fees (charges locatives).
  • Eco-friendly tips: Strasbourg encourages water conservation, so consider installing water-saving devices.

3. Gas

Overview:

Gas is commonly used for heating, hot water, and cooking. The main distributor is GRDF (Gaz Réseau Distribution France), but you can choose from suppliers like Engie, EDF, or TotalEnergies.

Average Costs:

  • Monthly cost: €30–€80, depending on usage and the size of your home.
  • Tariffs: Fixed or variable rates.

How to Set It Up:

  1. Choose a provider: Compare offers on platforms like Selectra.
  2. Contact the provider: Provide your address, move-in date, and meter reading.
  3. Sign a contract: You’ll need your RIB and proof of identity.
  4. Meter activation: If the gas is off, GRDF will send a technician to activate it (may take a few days).

Local Considerations:

  • Dual contracts: Some providers offer combined electricity and gas contracts for convenience and potential savings.
  • Safety checks: Ensure your gas appliances are inspected regularly for safety.

4. Internet, TV, and Phone

Overview:

Strasbourg has excellent internet connectivity, including fiber-optic networks. Major providers include Orange, SFR, Bouygues Telecom, and Free.

Average Costs:

  • Monthly cost: €20–€50 for internet-only plans; €30–€70 for bundled packages (internet, TV, and phone).
  • Speeds: Fiber-optic plans offer speeds up to 1 Gbps.

How to Set It Up:

  1. Check availability: Use the provider’s website to check if fiber or ADSL is available at your address.
  2. Choose a plan: Compare offers based on speed, price, and included services.
  3. Sign a contract: You’ll need your RIB, proof of identity, and address.
  4. Installation: A technician may need to visit your home to install the equipment (usually free or low-cost).

Local Considerations:

  • Free public Wi-Fi: Strasbourg offers free Wi-Fi in many public areas, which can be useful while waiting for your home internet to be installed.
  • Language barrier: Some providers may only offer contracts and customer service in French, so consider using translation tools or asking for assistance.

5. Waste Management

Overview:

Waste collection and recycling in Strasbourg are managed by the Eurométropole de Strasbourg. The city has a strong focus on sustainability and recycling.

Costs:

  • Waste management fees are typically included in your taxe d’habitation (local housing tax) or building maintenance fees.

How It Works:

  1. Household waste: Collected weekly. You’ll receive a schedule based on your address.
  2. Recycling: Separate bins are provided for paper, plastic, glass, and organic waste.
  3. Bulky items: Special collection services are available for large items like furniture or appliances.
  4. Composting: The city encourages composting and provides free or subsidized compost bins.

Local Considerations:

  • Sorting rules: Follow the city’s guidelines for separating recyclables to avoid fines.
  • EcoPoints: Drop-off points for hazardous waste, electronics, and other special items.

Tips for Navigating Utilities as a Newcomer:

  1. Language: Most utility providers operate in French, so having basic knowledge of the language or using translation tools can be helpful.
  2. Documentation: Always have your RIB, proof of identity, and proof of residence ready when setting up services.
  3. Comparison tools: Use websites like Selectra, Hello Watt, or UFC-Que Choisir to compare providers and find the best deals.
  4. Energy efficiency: Consider energy-efficient appliances and habits to reduce costs.
  5. Ask your landlord: If you’re renting, ask your landlord or property manager about existing utility contracts and whether they need to be transferred to your name.

By following these steps and tips, you’ll be well-prepared to set up and manage your utilities and services in Strasbourg. If you need further assistance, feel free to ask!