Düsseldorf
Medical Emergencies
Sections
1. Emergency Contact Numbers
In Germany, there are specific emergency numbers you should know:
- 112: This is the universal European emergency number for ambulance, fire services, and life-threatening emergencies. It is free to call and works from any phone, including mobile phones without a SIM card.
- 110: This is the emergency number for the police.
- 116 117: This is the non-emergency medical helpline for after-hours medical assistance (e.g., if you need a doctor but it’s not life-threatening).
When calling 112, operators typically speak German, but many also speak English. Be prepared to provide your location, the nature of the emergency, and any relevant details.
2. Accessing Medical Services
a. Hospitals and Emergency Rooms (Notaufnahme)
If you or someone else is experiencing a medical emergency, you can go directly to the Notaufnahme (emergency room) of a hospital. Düsseldorf has several well-equipped hospitals, including:
-
Universitätsklinikum Düsseldorf (University Hospital Düsseldorf)
Address: Moorenstraße 5, 40225 Düsseldorf
Phone: +49 211 81-00
This is a major hospital with a wide range of specialties and an emergency department. -
Marien Hospital Düsseldorf
Address: Rochusstraße 2, 40479 Düsseldorf
Phone: +49 211 4400-0
Known for its excellent care and central location. -
Evangelisches Krankenhaus Düsseldorf (EVK)
Address: Kirchfeldstraße 40, 40217 Düsseldorf
Phone: +49 211 919-0
Offers emergency services and a variety of medical specialties.
b. Ambulance Services
If you cannot reach the hospital yourself, call 112 to request an ambulance. Ambulances in Germany are highly professional and equipped with advanced medical technology. They will transport you to the nearest hospital with the appropriate facilities for your condition.
c. Pharmacies (Apotheken)
Pharmacies in Germany are well-regulated and can provide over-the-counter medications and advice. For urgent needs outside regular hours, there are emergency pharmacies (Notdienst-Apotheken). You can find the nearest open pharmacy by visiting www.aponet.de or calling 0800 00 22 833.
3. Costs and Insurance Requirements
a. Costs
- Emergency Services: Calling an ambulance or visiting the emergency room can be expensive if you do not have insurance. Ambulance rides typically cost between €200-€500, and emergency room visits can range from €100 to €300 or more, depending on the treatment required.
- Hospitalization: If you are admitted to the hospital, costs can escalate significantly, often exceeding €1,000 per day for intensive care.
b. Insurance Requirements
- EU/EEA Citizens: If you have a European Health Insurance Card (EHIC), you are entitled to receive medically necessary treatment at the same cost as German residents. Present your EHIC at the hospital or doctor’s office.
- Non-EU Citizens: Travel health insurance is highly recommended. Without insurance, you will need to pay for services upfront, which can be very expensive. Some hospitals may require a deposit for non-insured patients.
- Residents in Germany: If you are a resident, you are likely covered by either public health insurance (gesetzliche Krankenversicherung) or private health insurance (private Krankenversicherung). Bring your insurance card to the hospital or doctor.
4. Language Considerations
- English-Speaking Medical Staff: Many doctors and medical staff in Düsseldorf speak English, especially in larger hospitals and private clinics. However, not all staff may be fluent, so it’s helpful to know basic German medical terms or have a translation app ready.
- Translation Services: If language is a barrier, you can request a translator, though this may not always be immediately available. Alternatively, bring a German-speaking friend or family member if possible.
5. Local Procedures and Cultural Aspects
a. Triage System
In German emergency rooms, patients are treated based on the severity of their condition, not the order of arrival. Be prepared to wait if your condition is not life-threatening.
b. Identification
Always carry your passport or ID and insurance card when seeking medical care. These documents are required for registration at hospitals and clinics.
c. Prescription Medications
In Germany, many medications require a prescription from a doctor. If you need a refill for a prescription medication, visit a general practitioner (Hausarzt) or a specialist. Pharmacies will not dispense prescription drugs without a valid prescription.
d. Privacy and Consent
German healthcare providers are very strict about patient privacy and consent. You will be asked to sign consent forms before receiving certain treatments or undergoing procedures.
6. Non-Emergency Medical Care
For non-urgent medical issues, you can visit a Hausarzt (general practitioner). Many doctors in Düsseldorf accept walk-ins, but it’s better to make an appointment. If you need a specialist, your Hausarzt can provide a referral.
7. Tips for Visitors and Immigrants
- Prepare in Advance: If you are visiting Düsseldorf, ensure you have travel health insurance that covers emergencies. If you are an immigrant, register with a local health insurance provider as soon as possible.
- Keep Emergency Numbers Handy: Save the emergency numbers (112, 116 117) in your phone and write them down in case your phone battery dies.
- Learn Basic German Phrases: Knowing phrases like “Ich brauche einen Arzt” (I need a doctor) or “Es ist ein Notfall” (It’s an emergency) can be helpful.
- Stay Calm: German emergency services are highly efficient. Stay calm and follow the instructions of medical professionals.
8. COVID-19 Considerations
If you suspect you have COVID-19, do not go directly to a hospital or doctor’s office. Instead, call 116 117 for guidance. Testing and treatment protocols may vary, so follow the advice provided by local health authorities.
By following this guide, you should be well-prepared to handle medical emergencies in Düsseldorf. The city’s healthcare system is among the best in the world, ensuring high-quality care for residents and visitors alike.