Düsseldorf

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Public Telephones in Düsseldorf, Germany: A Comprehensive Guide

Public telephones, while less commonly used in the age of mobile phones, are still available in Düsseldorf, Germany, and can be a useful resource for visitors and immigrants who may not have access to a mobile device or local SIM card. Below is a detailed guide to help you understand their availability, costs, usage procedures, and cultural considerations.

1. Availability of Public Telephones in Düsseldorf

Public telephones in Düsseldorf are managed primarily by Deutsche Telekom, Germany's largest telecommunications provider. While their numbers have significantly decreased in recent years due to the widespread use of mobile phones, you can still find them in key locations such as:

  • Train stations (e.g., Düsseldorf Hauptbahnhof - the central station)
  • Bus and tram stops
  • Airports (e.g., Düsseldorf International Airport)
  • Tourist hotspots (e.g., Königsallee, Altstadt, and Rheinuferpromenade)
  • Shopping centers and public squares

Public telephones are typically mounted on walls or housed in small booths. They are easily recognizable by their bright magenta or gray color and the Deutsche Telekom logo.

2. Costs of Using Public Telephones

The cost of using public telephones in Düsseldorf depends on the type of call (local, national, or international) and the payment method. Here’s a breakdown:

  • Local Calls (within Düsseldorf or Germany):

    • Starting price: €0.10 for the first unit (usually 30 seconds to 1 minute).
    • Subsequent units: €0.10 per additional unit (duration depends on the call type).

  • National Calls (to other cities in Germany):

    • Starting price: €0.20 for the first unit.
    • Subsequent units: €0.20 per additional unit.

  • International Calls:

    • Rates vary depending on the country. For example:
      • Calls to EU countries: €0.50–€1.00 per minute.
      • Calls to non-EU countries: €1.00–€2.00 per minute.

  • Payment Methods:

    • Coins: Most public telephones accept coins (€0.10, €0.20, €0.50, €1, and €2).
    • Phone Cards: Prepaid phone cards (Telefonkarten) can be purchased at kiosks, post offices, or convenience stores. These cards are inserted into the phone and deduct the call cost from the card balance.
    • Credit/Debit Cards: Some modern public telephones accept credit or debit cards, but this is less common.

3. How to Use Public Telephones

Using a public telephone in Düsseldorf is straightforward. Follow these steps:

  1. Locate a Public Telephone:

    • Look for a booth or wall-mounted phone with the Deutsche Telekom logo.

  2. Check the Payment Options:

    • Determine whether the phone accepts coins, phone cards, or credit cards. Instructions are usually displayed on the phone in German and English.

  3. Insert Payment:

    • If using coins, insert the required amount to start the call.
    • If using a phone card, insert the card into the designated slot.
    • If using a credit card, follow the on-screen instructions to swipe or insert your card.

  4. Dial the Number:

    • For local calls: Dial the local number directly.
    • For national calls: Dial the area code (Vorwahl) followed by the number.
    • For international calls: Dial the international access code (00), the country code, and the number.

  5. End the Call:

    • Hang up the receiver to end the call. If using coins, any unused balance will be returned in the coin slot.

4. Local Considerations and Tips

Here are some practical and cultural tips to keep in mind when using public telephones in Düsseldorf:

  • Language on Instructions:

    • Most public telephones display instructions in both German and English, making them accessible to international visitors.

  • Emergency Numbers:

    • Public telephones can be used to call emergency services for free. The key emergency numbers in Germany are:
      • Police: 110
      • Fire and Ambulance: 112

  • Phone Cards for Tourists:

    • If you plan to make multiple calls, consider purchasing a prepaid phone card (Telefonkarte) for convenience and cost savings. These cards are widely available and can also be used in other cities in Germany.

  • Mobile Alternatives:

    • While public telephones are available, they are not as widespread as they once were. If you anticipate needing to make frequent calls, consider purchasing a local SIM card or using internet-based calling apps (e.g., WhatsApp, Skype) via Wi-Fi.

  • Cultural Nuances:

    • Germans value privacy and efficiency. If you are waiting to use a public telephone, stand at a respectful distance from the person currently using it.
    • Public telephones are generally well-maintained, but if you encounter a malfunctioning phone, you can report it to Deutsche Telekom by calling the number displayed on the phone.

  • Accessibility:

    • Many public telephones are designed to be accessible to people with disabilities, including those in wheelchairs.

5. Alternatives to Public Telephones

Given the decline in public telephone usage, here are some alternatives to consider:

  • Mobile Phones: Purchase a prepaid SIM card from providers like Telekom, Vodafone, or O2 for local and international calls.
  • Internet Cafes: These are available in Düsseldorf and often provide affordable calling services.
  • Wi-Fi Calling: Many public spaces, cafes, and hotels in Düsseldorf offer free Wi-Fi, allowing you to use apps like Skype, Zoom, or WhatsApp for calls.

6. Final Thoughts

While public telephones in Düsseldorf are not as ubiquitous as they once were, they remain a reliable option for making calls in emergencies or when other communication methods are unavailable. Familiarizing yourself with their locations, costs, and usage procedures can help you stay connected during your time in the city. For long-term stays, however, investing in a local SIM card or mobile plan may be more practical.