Heidelberg

1. Emergency Contact Numbers

Germany has a standardized emergency number system that is easy to remember. These numbers are free to call from any phone, including mobile phones without a SIM card.

• Police (Polizei): 110
  Use this number to report crimes, suspicious activities, or if you feel unsafe.

• Fire Brigade (Feuerwehr) and Ambulance (Rettungsdienst): 112
  This number is used for fire emergencies, medical emergencies, and rescue services.

• Non-Emergency Medical Assistance (Ärztlicher Bereitschaftsdienst): 116 117
  This is for non-life-threatening medical issues outside of regular doctor hours.

• Poison Control (Giftnotruf): +49 761 19240
  For cases of poisoning or chemical exposure.

• European Emergency Number: 112
  This number works across the European Union and connects you to the appropriate local emergency service.

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2. Police Services in Heidelberg

The police in Heidelberg are professional, approachable, and well-trained to handle emergencies and assist residents and visitors.

• Local Police Stations:
  The main police station in Heidelberg is located at:

  • Address: Römerstraße 2-4, 69115 Heidelberg
  • Phone (non-emergency): +49 6221 99 1709

• What to Expect:
  Police officers in Germany are generally fluent in German and may have basic English skills. If you do not speak German, you can request an interpreter. The police are responsible for handling crimes, lost property, and public safety concerns.

• Tips for Visitors:

  • Always carry a form of identification (passport or residence permit) as it is required by law in Germany.
  • If you lose your passport or other important documents, report it to the police immediately to obtain a loss report for your embassy or consulate.

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3. Fire and Rescue Services

The Heidelberg Fire Brigade (Feuerwehr Heidelberg) is responsible for fire emergencies, rescue operations, and disaster management.

• How to Access Services:
  Dial 112 for fire-related emergencies. The dispatcher will ask for your location and the nature of the emergency. Be as specific as possible.

• Fire Safety Tips:

  • Familiarize yourself with fire exits and evacuation plans in hotels, public buildings, and apartments.
  • Smoking is prohibited in many public areas, and fire alarms are sensitive. Avoid triggering alarms unnecessarily, as this can result in fines.

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4. Medical Emergency Services

Germany has a robust healthcare system, and Heidelberg is home to some of the best medical facilities, including the renowned University Hospital Heidelberg (Universitätsklinikum Heidelberg).

• How to Access Emergency Medical Services:
  Dial 112 for life-threatening medical emergencies. An ambulance (Rettungswagen) will be dispatched to your location.

• University Hospital Heidelberg:

  • Address: Im Neuenheimer Feld 672, 69120 Heidelberg
  • Phone: +49 6221 56 0
  • This hospital is a leading medical institution in Germany and offers specialized care.

• Costs for Emergency Medical Services:

  • Emergency medical services are not free. If you are insured in Germany, your health insurance will typically cover the costs.
  • Visitors should ensure they have travel insurance that includes medical coverage. Without insurance, ambulance services can cost around €300–€500, and hospital treatment costs vary depending on the care required.

• Pharmacies (Apotheken):
  Pharmacies are widely available in Heidelberg. For after-hours service, look for the nearest emergency pharmacy (Notdienst-Apotheke) by visiting www.aponet.de or checking the list posted on any pharmacy door.

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5. Non-Emergency Medical Assistance

For non-urgent medical issues outside of regular doctor hours, you can call 116 117 to reach the on-call medical service. They can direct you to the nearest available doctor or clinic.

• Costs:
  • If you are insured in Germany, this service is usually covered.
  • Visitors should check with their travel insurance provider for coverage details.

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6. Poison Control

In case of poisoning or chemical exposure, contact the Poison Control Center (Giftnotruf):

• Phone: +49 761 19240
• Languages: German and English (in most cases).
• Be prepared to provide details about the substance involved, the amount ingested, and the age/weight of the affected person.

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7. General Safety Tips for Heidelberg

Heidelberg is a safe city, but it’s always good to stay vigilant. Here are some tips to ensure your safety:

• Public Transport:
  Public transport in Heidelberg is safe and reliable. However, keep an eye on your belongings, especially in crowded trams or buses.

• Walking at Night:
  Heidelberg is generally safe to walk at night, especially in well-lit and populated areas like the Old Town (Altstadt). Avoid poorly lit or deserted areas.

• Pickpocketing:
  While rare, pickpocketing can occur in tourist-heavy areas. Keep your valuables secure and avoid carrying large amounts of cash.

• Cultural Sensitivity:
  Germans value rules and order. Follow local laws, such as crossing streets only at designated pedestrian crossings and respecting quiet hours (Ruhezeiten) in residential areas.

• Weather Preparedness:
  In winter, roads and sidewalks can be icy. Wear appropriate footwear and be cautious to avoid slips and falls.

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8. Language Considerations

While many emergency service personnel in Heidelberg speak English, it is helpful to know a few key German phrases:

• Help! – Hilfe!
• I need a doctor. – Ich brauche einen Arzt.
• There’s a fire. – Es brennt.
• I’ve been robbed. – Ich wurde ausgeraubt.
• Where is the nearest hospital? – Wo ist das nächste Krankenhaus?

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9. Additional Resources

• Heidelberg Tourist Information Center:

  • Address: Willy-Brandt-Platz 1, 69115 Heidelberg
  • Phone: +49 6221 58 44444
  • They can provide assistance and guidance for visitors in case of non-emergency issues.

• Embassies and Consulates:
  If you lose your passport or need consular assistance, contact your country’s embassy or consulate in Germany. The nearest major consulates are in Frankfurt or Stuttgart.

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By familiarizing yourself with these services and tips, you can ensure a safe and enjoyable stay in Heidelberg. If you have any further questions or need clarification, feel free to ask!