Global Major Cities Guide

Critical services including police, fire department, and ambulance availability during emergencies.

Sections

1. Emergency Contact Numbers in Munich

Germany uses a standardized set of emergency numbers that are easy to remember. These numbers are toll-free and can be dialed from any phone, including mobile phones without a SIM card.

Police (Polizei): 110
Fire Brigade (Feuerwehr) and Ambulance (Rettungsdienst): 112
European Emergency Number: 112 (works across the EU for all emergencies)
Non-Emergency Medical Assistance (On-Call Doctor): 116 117
Poison Control Center (Giftnotruf): +49 89 19240 (Munich-specific)
Emergency Dental Services: +49 89 723 3093

For English-speaking assistance, you can also contact the Tourist Information Center at +49 89 233 96500 during business hours.

2. Types of Emergency Services Available

Munich offers a range of emergency services to address various situations:

a. Police (Polizei)

Role: Handles crimes, theft, accidents, and public safety issues.
Contact: Dial 110 for immediate police assistance.
Availability: 24/7.
Languages: Many officers speak English, but it’s helpful to know basic German phrases.

b. Fire Brigade (Feuerwehr)

Role: Responds to fires, rescue operations, and hazardous material incidents.
Contact: Dial 112.
Availability: 24/7.
Special Note: The fire brigade also assists with technical rescues, such as car accidents or people trapped in elevators.

c. Ambulance and Emergency Medical Services (Rettungsdienst)

Role: Provides urgent medical care and transportation to hospitals.
Contact: Dial 112.
Availability: 24/7.
Languages: Emergency operators often speak English.
Special Note: If you are unsure whether your situation is an emergency, it’s better to call 112 and let the dispatcher assess the situation.

d. Poison Control Center (Giftnotruf)

Role: Offers advice in cases of poisoning or chemical exposure.
Contact: +49 89 19240.
Availability: 24/7.
Languages: Primarily German, but English-speaking assistance may be available.

e. Non-Emergency Medical Assistance (On-Call Doctor Service)

Role: For non-life-threatening medical issues outside regular clinic hours.
Contact: 116 117.
Availability: Evenings, weekends, and public holidays.
Languages: Primarily German, but some doctors may speak English.

f. Emergency Dental Services

Role: For urgent dental issues outside regular office hours.
Contact: +49 89 723 3093.
Availability: Evenings, weekends, and public holidays.

3. Costs of Emergency Services

Police and Fire Brigade: Free of charge.
Ambulance Services:
- Ambulance transport is not free and may cost between €200–€500, depending on the distance and services provided.
- If you have travel insurance or are covered under the European Health Insurance Card (EHIC), these costs may be reimbursed.
- Residents with German health insurance typically have these costs covered, though a small co-payment (around €10) may apply.
Non-Emergency Medical Services:
- Visits to on-call doctors or dentists may involve fees, depending on your insurance coverage.
- For uninsured visitors, expect to pay €50–€150 for a consultation.
Poison Control Advice: Free of charge.

4. Procedures for Accessing Emergency Services

a. Calling Emergency Numbers

Dial the appropriate number (110 or 112) and wait for the operator.
Clearly state your location, the nature of the emergency, and any immediate risks.
If you don’t speak German, say “Sprechen Sie Englisch?” (Do you speak English?).
Stay on the line until the operator confirms they have all the necessary information.

b. Visiting a Hospital

In life-threatening situations, call 112 for an ambulance.
For non-urgent issues, you can go directly to the emergency department (Notaufnahme) of a hospital. Major hospitals in Munich include:
- Klinikum Rechts der Isar (Technical University of Munich): Ismaninger Str. 22, +49 89 41400.
- Klinikum der Universität München (LMU): Ziemssenstraße 1, +49 89 44000.
- Helios Klinikum München West: Steinerweg 5, +49 89 88920.
Bring your ID, insurance card, and any relevant medical documents.

c. Non-Emergency Medical Assistance

Call 116 117 to find an on-call doctor or dentist.
You may be directed to a nearby clinic or receive a home visit.

5. Local and Cultural Considerations

Language Barrier: While many emergency operators and medical professionals speak English, it’s helpful to know basic German phrases or have a translation app ready.
Documentation: Always carry your ID, health insurance card, and emergency contact information.
Pharmacies (Apotheken): Pharmacies in Munich provide over-the-counter medications and advice. For after-hours needs, look for an emergency pharmacy (Notapotheke). You can find the nearest one by visiting www.aponet.de or calling 0800 0022833.
Behavior During Emergencies: Germans value efficiency and direct communication. Be concise and factual when describing your situation.
Traffic Laws for Emergency Vehicles: If you’re driving and see an emergency vehicle with flashing lights, pull over to the side of the road immediately to allow it to pass.
Cultural Sensitivity: Germans are generally formal and respectful in emergency situations. Avoid raising your voice or panicking, as this may be perceived as unhelpful.

6. Additional Resources

Munich Tourist Office: +49 89 233 96500 (for general assistance and guidance).
Embassy or Consulate: If you are a foreign visitor, your embassy can provide support in emergencies. Keep their contact information handy.
Red Cross (Rotes Kreuz): Offers first aid courses and disaster relief services. Visit www.drk.de for more information.

By familiarizing yourself with these details, you can confidently navigate Munich’s emergency services system. Whether you’re a resident or a visitor, help is always just a phone call away. Stay safe!