Nuremberg

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Emergencies and Hotlines

Important emergency numbers and hotlines for health, safety, and public assistance in Nuremberg.

Sections

1. General Emergency Number: 112

  • What it covers: The European emergency number 112 is the universal hotline for police, fire, and medical emergencies. It is free of charge and can be dialed from any phone, including mobile phones without a SIM card.
  • Languages: Operators typically speak German and English, and in some cases, other major European languages.
  • When to use: Use this number for life-threatening situations, such as accidents, fires, medical emergencies, or crimes in progress.

2. Police Services

  • Emergency Police Hotline: 110

    • This is the direct number for the police in Germany. Use it to report crimes, theft, or any situation requiring immediate police intervention.
    • Languages: German is the primary language, but many officers and operators can communicate in English.
    • Cost: Free of charge.
    • Procedure: Provide your location, describe the situation clearly, and follow the operator's instructions. If you are unsure of your exact location, look for street signs or landmarks to help the police locate you.

  • Non-Emergency Police Contact:

    • For non-urgent matters, such as reporting a lost item or filing a report after a minor incident, you can visit the nearest police station. In Nuremberg, the main police station is:
      • Address: Polizeiprรคsidium Mittelfranken, Jakobsplatz 5, 90402 Nรผrnberg
      • Phone: +49 911 2112-0
      • Hours: Open 24/7 for emergencies; non-urgent matters may have specific office hours.

3. Fire Services

  • Emergency Fire Hotline: 112
    • This number is used for reporting fires, gas leaks, or other hazardous situations requiring the fire department.
    • Cost: Free of charge.
    • Procedure: Clearly describe the nature of the emergency, provide your location, and follow the operator's instructions. If you are in a building, evacuate if it is safe to do so.

4. Medical Emergencies

  • Emergency Medical Hotline: 112

    • Use this number for life-threatening medical emergencies, such as heart attacks, severe injuries, or unconsciousness.
    • Cost: The call is free, but ambulance services and hospital treatment may incur costs (see below for details).
    • Procedure: Provide the operator with the patientโ€™s condition, your location, and any relevant details (e.g., age, symptoms). Stay on the line until help arrives.

  • Non-Emergency Medical Assistance:

    • For non-urgent medical issues outside of regular doctor hours, you can contact the on-call medical service:
      • Phone: 116 117
      • Languages: German is the primary language, but some operators may speak English.
      • Cost: Free to call; consultation fees may apply depending on your health insurance.
      • Procedure: Call this number to find an available doctor or medical facility near you.

  • Pharmacies (Apotheken):

    • Pharmacies in Germany rotate after-hours services. To find an open pharmacy in Nuremberg, visit the website www.aponet.de or look for the list posted on the door of any pharmacy.
    • Tip: The word for pharmacy in German is "Apotheke," and they are marked with a red "A" sign.

5. Poison Control

  • Poison Emergency Hotline: +49 30 19240
    • This is the national poison control center hotline. Call this number if someone has ingested or been exposed to a toxic substance.
    • Languages: German and limited English.
    • Cost: Free to call; treatment costs may apply depending on the situation.
    • Procedure: Provide details about the substance, the amount ingested, and the condition of the affected person.

6. Mental Health and Crisis Support

  • Crisis Hotline (Telefonseelsorge):

    • Phone: 0800 111 0 111 or 0800 111 0 222
    • Languages: German; some operators may speak English.
    • Cost: Free and confidential.
    • Service: Available 24/7 for emotional support, mental health crises, or if you simply need someone to talk to.

  • Local Mental Health Services:

    • For ongoing mental health support, you can contact local counseling centers or psychologists. Many services require an appointment and may not be available in English, so consider bringing a translator if needed.

7. Roadside Assistance

  • ADAC Emergency Hotline (for car breakdowns):
    • Phone: +49 89 20 20 4000
    • Languages: German and English.
    • Cost: Free to call; service fees may apply unless you are an ADAC member.
    • Procedure: Provide your location, vehicle details, and the nature of the problem.

8. Important Local Considerations

  • Language Barrier: While many emergency operators and professionals in Nuremberg speak English, it is helpful to know basic German phrases for emergencies. For example:
    • "Hilfe!" = Help!
    • "Ich brauche einen Arzt." = I need a doctor.
    • "Es gibt ein Feuer." = There is a fire.
    • "Ich wurde bestohlen." = I was robbed.
  • Health Insurance: In Germany, health insurance is mandatory. If you are a visitor, ensure you have travel insurance that covers medical emergencies. Ambulance services and hospital treatments are not free and can be expensive without insurance.
  • Emergency Apps: Consider downloading the NINA App (Notfall-Informations- und Nachrichten-App) for real-time alerts about emergencies in Germany, including severe weather, fires, or other hazards.

9. Summary of Key Emergency Numbers

| Service | Number | Cost | |--------------------------|----------|------------| | General Emergency (Police, Fire, Medical) | 112 | Free | | Police Emergency | 110 | Free | | On-Call Medical Service | 116 117 | Free | | Poison Control | +49 30 19240 | Free | | Crisis Hotline | 0800 111 0 111 / 0800 111 0 222 | Free | | Roadside Assistance (ADAC) | +49 89 20 20 4000 | Free to call; service fees may apply |

By keeping this information handy, you can navigate emergencies in Nuremberg with confidence. Always remain calm, provide clear information, and follow the instructions of emergency personnel. Safe travels!