Balikpapan

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Telecommunication Services

Sections

Telecommunication Services in Balikpapan, Indonesia

1. Service Providers

  • Mobile Network Operators:

    • Telkomsel: Largest provider with extensive coverage.
    • XL Axiata: Offers competitive plans and good coverage.
    • Indosat Ooredoo: Known for affordable data packages.
    • Smartfren: Focuses on 4G services and data plans.

  • Internet Service Providers:

    • Telkom Indonesia: Offers fixed broadband (IndiHome) and mobile internet.
    • First Media: Provides cable internet and TV services.
    • Biznet: Offers high-speed internet services.

  • Landline Services:

    • Primarily provided by Telkom Indonesia.

2. Types of Services Offered

  • Mobile Services: Prepaid and postpaid plans, data packages, voice, and SMS services.
  • Internet Services: Mobile data plans, fixed broadband (ADSL, fiber optic).
  • Landline Services: Traditional phone services through Telkom Indonesia.

3. Costs

  • Mobile Plans:
    • Prepaid: Starting from IDR 50,000 (~$3.50) for basic packages.
    • Postpaid: Monthly fees range from IDR 100,000 to IDR 500,000 (~$7 to $35) depending on data limits.
  • Internet Services:
    • Mobile data: IDR 100,000 (~$7) for 10GB.
    • Fixed broadband: Starting from IDR 300,000 (~$21) per month for basic plans.
  • Landline Services: Monthly fees around IDR 150,000 (~$10.50) plus usage charges.

4. Setting Up Services

  • Mobile Services:
    • Purchase a SIM card at kiosks, convenience stores, or provider outlets.
    • Registration requires a valid ID (KTP for locals, passport for foreigners).
  • Internet Services:
    • Contact the provider via their website or customer service.
    • Installation may require a visit from a technician.
  • Landline Services:
    • Apply through Telkom Indonesiaโ€™s website or local office.
    • Provide identification and proof of residence.

5. Required Documents

  • For Mobile Services:
    • Valid ID (KTP or passport).
  • For Internet and Landline Services:
    • Valid ID.
    • Proof of residence (rental agreement or utility bill).

6. Local Considerations and Tips

  • Coverage: Check coverage maps for your area, especially in remote locations.
  • Language: Customer service may primarily be in Bahasa Indonesia; consider bringing a local speaker if needed.
  • Payment Methods: Many providers accept cash, bank transfers, and e-wallets.
  • Promotions: Look for promotional packages, especially for new customers.
  • Data Usage: Monitor your data usage to avoid overage charges, especially on prepaid plans.

7. Emergency Numbers

  • Telecommunication Issues: Contact provider customer service (usually found on their website).
  • General Emergency: Dial 112 for police, fire, and medical emergencies.

This guide provides a comprehensive overview of telecommunication services in Balikpapan, ensuring you can effectively navigate and utilize these services.