Makassar

Government Services in Makassar, Indonesia

1. Civil Registration Services

• Categories: Birth certificates, marriage certificates, death certificates, and ID cards (KTP).
• Costs:
  • Birth Certificate: IDR 50,000
  • Marriage Certificate: IDR 30,000
  • Death Certificate: IDR 30,000
  • KTP: Free
• Procedure:
  1. Birth Certificate:
     • Obtain a form from the local Civil Registry Office (Dinas Kependudukan dan Pencatatan Sipil).
     • Submit the completed form with required documents (e.g., parents' KTP, family card).
  2. Marriage Certificate:
     • Apply at the local religious or civil marriage office.
     • Provide necessary documents (e.g., ID cards, marriage book).
  3. Death Certificate:
     • Report to the local Civil Registry Office with the deceased's KTP and family card.
  4. KTP:
     • Visit the local Civil Registry Office with required documents (e.g., birth certificate, family card).
     • Fill out the application form and wait for processing.

2. Health Services

• Categories: Public hospitals, community health centers (Puskesmas), vaccination services.
• Costs:
  • Public hospitals: Generally free or minimal fees for basic services.
  • Puskesmas: Free for basic health services; nominal fees for specific treatments.
• Procedure:
  1. Public Hospital:
     • Visit the hospital; bring KTP and health insurance card (if applicable).
     • Register at the reception for treatment.
  2. Puskesmas:
     • Go to the nearest Puskesmas; no prior appointment needed.
     • Present KTP for registration.

3. Education Services

• Categories: Public schools, vocational training centers, adult education.
• Costs:
  • Public schools: Minimal fees; uniforms and materials are additional.
  • Vocational training: Varies by program, often subsidized.
• Procedure:
  1. Enrollment in Public Schools:
     • Visit the school during enrollment period; bring KTP and family card.
     • Complete the registration form and provide necessary documents.
  2. Vocational Training:
     • Check local training centers for available programs.
     • Register directly at the center.

4. Transportation Services

• Categories: Public transport (buses, angkots), vehicle registration, driver’s licenses.
• Costs:
  • Public transport: IDR 5,000 - 10,000 per trip.
  • Vehicle registration: IDR 200,000 - 500,000 depending on vehicle type.
  • Driver’s license: IDR 100,000 - 200,000.
• Procedure:
  1. Public Transport:
     • Pay cash to the driver or use a transport card.
  2. Vehicle Registration:
     • Visit the local police station (Samsat) with required documents (e.g., vehicle purchase documents, KTP).
     • Fill out the registration form and pay the fee.
  3. Driver’s License:
     • Apply at the local police station; bring KTP and pass a driving test.

5. Waste Management and Environmental Services

• Categories: Garbage collection, recycling programs.
• Costs:
  • Monthly waste collection fee: IDR 20,000 - 50,000 depending on area.
• Procedure:
  1. Garbage Collection:
     • Contact the local environmental agency (Dinas Lingkungan Hidup) to register for services.
     • Pay the monthly fee at designated locations.

Local Considerations

• Language: Bahasa Indonesia is the official language; English may not be widely spoken.
• Cultural Sensitivity: Respect local customs and practices, especially in formal settings.
• Office Hours: Government offices typically operate Monday to Friday, 8 AM to 4 PM.
• Documentation: Always carry copies of important documents (KTP, family card) when visiting government offices.

This structured overview provides essential information for navigating public services in Makassar, ensuring a smoother experience for residents and visitors.