Medan

Government Offices in Medan, Indonesia

1. Kantor Walikota Medan (Medan City Hall)

• Location: Jl. Kapten Maulana Lubis No. 2, Medan
• Services Offered: Administrative services, public complaints, city planning, and local governance.
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Costs: Generally free for public services; specific fees may apply for certain permits.
• Required Documents: Varies by service; typically includes identification (KTP), application forms, and supporting documents.
• Procedures: Submit application at the relevant department, follow up for processing, and collect documents upon completion.
• Local Considerations: Be prepared for potential language barriers; having a local speaker can be helpful.

2. Dinas Kependudukan dan Pencatatan Sipil (Department of Population and Civil Registration)

• Location: Jl. Sisingamangaraja No. 1, Medan
• Services Offered: Issuance of ID cards (KTP), birth certificates, marriage certificates, and death certificates.
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Costs: Generally free; nominal fees may apply for certain documents.
• Required Documents: KTP, family card, and relevant application forms.
• Procedures: Fill out the application form, submit with required documents, and wait for processing.
• Local Considerations: Bring photocopies of all documents; processing times can vary.

3. Kantor Imigrasi Medan (Medan Immigration Office)

• Location: Jl. Sisingamangaraja No. 1, Medan
• Services Offered: Visa applications, passport services, and residency permits.
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Costs: Varies by service; visa fees range from IDR 500,000 to IDR 2,000,000 depending on the type.
• Required Documents: Passport, application form, photographs, and supporting documents (e.g., proof of residence).
• Procedures: Complete the application form, submit with documents, pay fees, and await processing.
• Local Considerations: Arrive early to avoid long lines; consider using a local agent for assistance.

4. Dinas Perhubungan (Department of Transportation)

• Location: Jl. Pahlawan No. 1, Medan
• Services Offered: Vehicle registration, driver’s licenses, and public transportation regulations.
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Costs: Vehicle registration fees vary; driver’s license fees around IDR 100,000.
• Required Documents: Vehicle documents, identification, and application forms.
• Procedures: Submit application, pay fees, and complete any required tests for licenses.
• Local Considerations: Ensure all documents are complete to avoid delays.

5. Kantor Pajak (Tax Office)

• Location: Jl. Jend. Sudirman No. 1, Medan
• Services Offered: Tax registration, filing, and consultations.
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Costs: No fees for registration; penalties apply for late filings.
• Required Documents: Tax ID application form, identification, and business documents (if applicable).
• Procedures: Fill out the application, submit with documents, and follow up for tax ID issuance.
• Local Considerations: Understanding local tax laws is crucial; consider consulting a local tax advisor.

General Tips

• Language: Bahasa Indonesia is the official language; having a translator or local contact can ease communication.
• Cultural Sensitivity: Be polite and patient; government offices can be busy, and processes may take time.
• Payment Methods: Cash is commonly accepted; check if credit/debit cards are accepted for specific services.
• Identification: Always carry a copy of your identification and any relevant documents when visiting government offices.

This guide provides a structured overview of key government offices in Medan, ensuring you have the necessary information to navigate public services effectively.