Semarang

Government Offices in Semarang, Indonesia - Public Services

1. Dinas Kependudukan dan Pencatatan Sipil (Department of Population and Civil Registration)

• Location: Jl. Pemuda No. 148, Semarang
• Services Offered:
  • Issuance of ID cards (KTP)
  • Birth certificates
  • Marriage certificates
  • Death certificates
• Operating Hours: Monday to Friday, 08:00 AM - 03:00 PM
• Costs: Generally free for basic services; nominal fees may apply for expedited services.
• Procedures:
  • Fill out the application form available at the office or online.
  • Submit required documents.
• Required Documentation:
  • Original and copies of family card (KK)
  • Birth certificate (for ID card applications)
  • Marriage certificate (if applicable)
• Local Considerations: Expect queues, especially on Mondays. It’s advisable to arrive early.

2. Kantor Pelayanan Pajak (Tax Office)

• Location: Jl. Jend. Sudirman No. 1, Semarang
• Services Offered:
  • Tax registration (NPWP)
  • Tax consultation
  • Tax payment services
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Costs: No fees for registration; taxes vary based on income.
• Procedures:
  • Complete the NPWP application form.
  • Submit required documents.
• Required Documentation:
  • Original and copies of ID card (KTP)
  • Family card (KK)
  • Proof of income (if applicable)
• Local Considerations: Bring a pen and be prepared for potential waiting times.

3. Dinas Sosial (Social Services Department)

• Location: Jl. Siliwangi No. 1, Semarang
• Services Offered:
  • Social assistance programs
  • Welfare services
  • Community development programs
• Operating Hours: Monday to Friday, 08:00 AM - 03:00 PM
• Costs: Services are generally free.
• Procedures:
  • Visit the office for consultation or assistance.
• Required Documentation: Varies by service; typically requires ID and proof of residence.
• Local Considerations: Staff may speak limited English; consider bringing a local speaker if needed.

4. Kantor Imigrasi (Immigration Office)

• Location: Jl. Jend. Sudirman No. 10, Semarang
• Services Offered:
  • Visa applications
  • Passport services
  • Residency permits
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Costs: Varies by service; passport renewal typically costs around IDR 355,000.
• Procedures:
  • Fill out the application form.
  • Submit required documents and pay fees.
• Required Documentation:
  • Original and copies of ID card (KTP)
  • Passport (for renewals)
  • Recent photographs
• Local Considerations: It’s advisable to check for any specific requirements based on nationality.

5. Kantor Lurah (Village Office)

• Location: Various locations throughout Semarang; check local listings for the nearest office.
• Services Offered:
  • Issuance of local certificates
  • Community services
  • Administrative support
• Operating Hours: Monday to Friday, 08:00 AM - 03:00 PM
• Costs: Generally free for most services.
• Procedures:
  • Visit the office for specific requests.
• Required Documentation: Varies by service; typically requires ID and proof of residence.
• Local Considerations: Local offices may have different procedures; it’s best to inquire directly.

General Tips

• Language: Bahasa Indonesia is the primary language; consider bringing a translator if you are not fluent.
• Cultural Norms: Be polite and patient; queuing is common, and staff may appreciate a friendly demeanor.
• Payment Methods: Cash is commonly accepted; ensure you have sufficient funds for any fees.

This guide provides a structured overview of key public service offices in Semarang, ensuring you can navigate the necessary procedures effectively.