Surabaya

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Emergency Communication

Sections

Emergency Communication in Surabaya, Indonesia

Emergency Contact Numbers

  • Police: 110
  • Ambulance: 118
  • Fire Department: 113
  • Disaster Management (BPBD): 112
  • General Emergency Services: 119

Communication Procedures

  1. Dialing Emergency Numbers:

    • Use a local SIM card or a mobile phone with a local network.
    • Dial the relevant emergency number directly. English may not always be spoken, so itโ€™s helpful to have key phrases prepared in Bahasa Indonesia.

  2. Location Identification:

    • Clearly state your location, including landmarks or street names, to help responders find you quickly.
    • If possible, provide additional details about the situation (e.g., number of people involved, nature of the emergency).

  3. Follow-Up:

    • Stay on the line if instructed, and provide any additional information requested by the operator.

Costs

  • Emergency Services: Generally, emergency services in Indonesia are free of charge for immediate assistance. However, there may be costs associated with hospital services or transportation if you require further medical attention.
  • Mobile Charges: Ensure you have a local SIM card with sufficient credit for calls, as international roaming can be expensive.

Local Considerations

  • Language Barrier: While some emergency personnel may speak English, it is advisable to learn basic Bahasa Indonesia phrases related to emergencies (e.g., "Tolong!" for "Help!").
  • Cultural Sensitivity: Approach emergency personnel respectfully. In Indonesia, maintaining a calm demeanor is appreciated, even in stressful situations.
  • Local Customs: In case of a medical emergency, be aware that family members may accompany patients to hospitals, and it is common for them to be involved in decision-making.

Additional Tips

  • Emergency Kit: Carry a small emergency kit with essentials like a first-aid kit, water, and a flashlight.

  • Local Hospitals: Familiarize yourself with nearby hospitals or clinics. Notable hospitals in Surabaya include:

    • RSUD Dr. Soetomo (Public Hospital)
    • RS Siloam (Private Hospital)
    • RS Mitra Keluarga (Private Hospital)

  • Stay Informed: Keep updated on local news and alerts, especially during natural disasters like earthquakes or floods, which can occur in the region.

By understanding these emergency communication protocols and local nuances, visitors and immigrants can navigate emergencies more effectively in Surabaya.