Surabaya

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Emergency Services

Sections

Emergency Services in Surabaya, Indonesia

1. Police Services

  • Contact Number: 110
  • Services Provided: Crime reporting, public safety, traffic control.
  • Procedure: In case of an emergency, dial 110. For non-emergencies, visit the nearest police station. Identification may be required.
  • Local Considerations: Language barriers may exist; having a local contact or translator can be helpful. Corruption can be an issue; remain calm and assertive.

2. Fire Services

  • Contact Number: 113
  • Services Provided: Fire emergencies, rescue operations, fire prevention education.
  • Procedure: Dial 113 for immediate assistance. Provide clear information about the location and nature of the fire.
  • Local Considerations: Response times may vary based on traffic and location. Familiarize yourself with local fire safety regulations and procedures.

3. Medical Services

  • Emergency Contact Number: 118 (Ambulance)
  • Services Provided: Emergency medical assistance, hospital transport.
  • Procedure: Call 118 for ambulance services. Be prepared to provide your location and details of the medical emergency.
  • Local Considerations: Emergency medical services may not be as advanced as in Western countries. It is advisable to have health insurance that covers international medical emergencies. Familiarize yourself with nearby hospitals and clinics.

4. Hospitals and Clinics

  • Major Hospitals:
    • RSUD Dr. Soetomo: Main public hospital, equipped for emergencies.
    • RS Mitra Keluarga: Private hospital with good facilities.
  • Contact Information:
    • RSUD Dr. Soetomo: +62 31 503 2000
    • RS Mitra Keluarga: +62 31 9900 8888
  • Costs: Public hospitals are generally more affordable, while private hospitals may charge higher fees. Insurance is recommended.

5. Local Considerations

  • Language: Bahasa Indonesia is the official language. Basic English may be spoken in hospitals and by some police officers.
  • Cultural Nuances: Approach emergency personnel respectfully. In some cases, it may be necessary to provide a small gratuity for services rendered, though this is not mandatory.
  • Documentation: Carry identification and any relevant medical information, especially if you have pre-existing conditions.

Summary

In Surabaya, emergency services are accessible via dedicated hotlines. Familiarize yourself with local hospitals and clinics, and ensure you have appropriate health insurance. Understanding local customs and language can enhance your experience when seeking assistance.