Surabaya

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Government Offices

Sections

Government Offices in Surabaya, Indonesia - Public Services

1. Dinas Kependudukan dan Pencatatan Sipil (Department of Population and Civil Registration)

  • Services Offered: Issuance of ID cards (KTP), family cards (KK), birth certificates, marriage certificates, and death certificates.
  • Location: Jl. Raya Darmo No. 2, Surabaya.
  • Operating Hours: Monday to Friday, 8:00 AM - 4:00 PM.
  • Costs: Generally free for ID cards and family cards; nominal fees for certificates (around IDR 10,000 - IDR 50,000).
  • Required Documents:
    • For ID card: Previous ID card, family card, and a recent passport-sized photo.
    • For birth certificate: Parents' ID cards, marriage certificate, and hospital discharge letter.
  • Procedure: Fill out the application form, submit required documents, and wait for processing (usually same-day for ID cards).
  • Cultural Considerations: Bring a local friend or translator if you are not fluent in Bahasa Indonesia, as staff may not speak English.

2. Kantor Pelayanan Pajak (Tax Office)

  • Services Offered: Tax registration, tax payments, and consultations.
  • Location: Jl. Raya Gubeng No. 1, Surabaya.
  • Operating Hours: Monday to Friday, 8:00 AM - 4:00 PM.
  • Costs: No fees for registration; tax payments depend on income and property.
  • Required Documents:
    • Tax Identification Number (NPWP) application: ID card, family card, and proof of income.
  • Procedure: Complete the NPWP application form, submit documents, and wait for processing (usually takes a few days).
  • Cultural Considerations: Understanding local tax regulations is crucial; consider hiring a local tax consultant if needed.

3. Kantor Kecamatan (Sub-District Office)

  • Services Offered: Local administrative services, including permits, community services, and social assistance.
  • Location: Various locations depending on the sub-district (e.g., Kecamatan Tegalsari, Jl. Tegalsari No. 1).
  • Operating Hours: Monday to Friday, 8:00 AM - 4:00 PM.
  • Costs: Varies by service; many services are free.
  • Required Documents: Varies by service; generally, ID card and relevant application forms.
  • Procedure: Visit the office, fill out the necessary forms, and submit required documents.
  • Cultural Considerations: Engage with local community leaders for assistance with navigating local bureaucracy.

4. Dinas Sosial (Social Services Department)

  • Services Offered: Social assistance programs, welfare services, and community development.
  • Location: Jl. Diponegoro No. 1, Surabaya.
  • Operating Hours: Monday to Friday, 8:00 AM - 4:00 PM.
  • Costs: Generally free; some programs may have associated costs.
  • Required Documents: ID card, family card, and proof of need (if applying for assistance).
  • Procedure: Submit an application form along with required documents; processing times vary.
  • Cultural Considerations: Be respectful and patient; social services can be bureaucratic.

5. Kantor Imigrasi (Immigration Office)

  • Services Offered: Visa applications, passport services, and residency permits.
  • Location: Jl. Raya Juanda No. 1, Surabaya.
  • Operating Hours: Monday to Friday, 8:00 AM - 4:00 PM.
  • Costs: Visa fees vary; passport renewal costs around IDR 355,000.
  • Required Documents: Passport, application form, recent photos, and supporting documents (e.g., proof of residency).
  • Procedure: Fill out the application form, submit documents, and pay fees; processing can take several days.
  • Cultural Considerations: Arrive early to avoid long lines; consider using a local agent for assistance.

General Tips

  • Language: Basic knowledge of Bahasa Indonesia is helpful; consider using translation apps.
  • Respect Local Customs: Dress modestly when visiting government offices and be polite in interactions.
  • Patience: Bureaucratic processes can be slow; patience is essential.

This guide provides a structured overview of public service government offices in Surabaya, ensuring a smoother experience for visitors and newcomers.