Surabaya

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Healthcare Services

Sections

Healthcare Services in Surabaya, Indonesia

Types of Healthcare Facilities

  1. Public Hospitals:

    • Government-funded, offering basic to advanced medical services.
    • Examples: RSUD Dr. Soetomo, RSUD Dr. Soewondo.

  2. Private Hospitals:

    • Higher quality services, shorter wait times, and more amenities.
    • Examples: RS Siloam, RS Mitra Keluarga, RS Premier Surabaya.

  3. Clinics:

    • Smaller facilities for outpatient care, minor procedures, and general consultations.
    • Examples: Klinik Pratama, Klinik Medika.

  4. Specialized Centers:

    • Focus on specific health issues (e.g., maternity, dental, or rehabilitation).
    • Examples: RSIA Bunda, RS Gigi dan Mulut.

  5. Pharmacies:

    • Widely available for prescription and over-the-counter medications.

Costs

  • Public Hospitals: Generally lower costs; outpatient visits can range from IDR 50,000 to IDR 200,000. Inpatient care is subsidized but may involve additional fees.
  • Private Hospitals: Higher costs; outpatient visits can range from IDR 300,000 to IDR 1,000,000. Inpatient care can start from IDR 1,500,000 per day, depending on the room type and services.
  • Clinics: Typically range from IDR 50,000 to IDR 300,000 for consultations.

Procedures for Accessing Care

  1. Emergency Services: Available at all hospitals; call 118 for ambulance services.
  2. Appointments: Recommended for private hospitals and specialized clinics; can often be made online or via phone.
  3. Walk-ins: Accepted at clinics and public hospitals, but may involve longer wait times.

Insurance Requirements

  • Health Insurance: Recommended for expatriates; many private hospitals accept international insurance.
  • BPJS Kesehatan: National health insurance scheme for Indonesian citizens; expatriates can enroll but may face limitations.
  • Out-of-Pocket Payments: Common for those without insurance; ensure to keep cash or a credit card handy.

Language Considerations

  • Language Barrier: Bahasa Indonesia is the primary language; English is spoken in many private hospitals but may be limited in public facilities.
  • Translation Services: Consider hiring a translator or bringing a bilingual friend for complex medical discussions.

Cultural Considerations

  • Traditional Medicine: Widely practiced; herbal remedies and traditional healers (dukun) are common.
  • Family Involvement: Family members often accompany patients and are involved in decision-making.
  • Respect for Elders: Important in consultations; addressing older patients with respect is customary.

Maintaining a Healthy Life

  • Preventive Care: Regular check-ups and vaccinations are encouraged; many clinics offer health screenings.
  • Healthy Lifestyle: Access to fresh fruits and vegetables in local markets; consider joining local fitness groups or classes.
  • Mental Health: Awareness is growing; seek counseling services if needed, available in private clinics.

Additional Tips

  • Emergency Contacts: Keep a list of local emergency numbers and nearby hospitals.
  • Local Health Apps: Consider downloading health-related apps for appointments and information.
  • Cultural Sensitivity: Be aware of local customs and practices regarding health and wellness.

This structured overview should help you navigate the healthcare system in Surabaya effectively.