Surabaya

Healthcare in Surabaya, Indonesia

Types of Healthcare Services

1. Public Healthcare: Provided by government hospitals and clinics, often at lower costs.
2. Private Healthcare: Offered by private hospitals and clinics, generally with better facilities and shorter wait times.

Key Healthcare Facilities

• Public Hospitals:

  • RSUD Dr. Soetomo: The largest public hospital in East Java, offering a wide range of services.
  • RSUD Surabaya: Another major public hospital with various specialties.

• Private Hospitals:

  • Siloam Hospitals Surabaya: Known for high-quality care and modern facilities.
  • RS Mitra Keluarga: Offers comprehensive services and is well-regarded for patient care.

• Clinics: Numerous private and public clinics are available for outpatient services, often providing basic healthcare and preventive services.

• Pharmacies: Widely available, with both independent and chain pharmacies. Common medications can be purchased over the counter.

• Emergency Services:

  • Ambulance Services: Available through hospitals; response times may vary.
  • Emergency Rooms: Most major hospitals have 24-hour emergency services.

Costs

• Public Healthcare: Generally low-cost, but may have long wait times and limited resources.
• Private Healthcare: More expensive, with costs for consultations ranging from IDR 200,000 to IDR 1,000,000 (approximately $14 to $70) depending on the facility and service.
• Insurance: Health insurance is recommended, especially for private care. Costs vary widely based on coverage.

Accessing Care

1. Public Services:

   • Registration at the hospital or clinic is required. Bring identification and any relevant medical records.
   • Services may be subsidized for Indonesian citizens; foreigners may pay full fees.

2. Private Services:

   • Walk-ins are generally accepted, but appointments are recommended for specialists.
   • Payment is usually required upfront unless insurance is used.

Insurance Requirements

• Health insurance is advisable for expatriates and visitors. Many private hospitals accept international insurance.
• Check with your insurance provider for coverage details in Indonesia.

Cultural Considerations

• Language: Bahasa Indonesia is the primary language. English may not be widely spoken in public facilities; consider bringing a translator or using translation apps.
• Cultural Sensitivity: Respect local customs and practices. Be aware that some medical practices may differ from those in your home country.

Advice for Visitors and Immigrants

• Familiarize yourself with the nearest healthcare facilities upon arrival.
• Keep a list of emergency contacts, including local hospitals and your embassy.
• Carry a copy of your health insurance policy and any necessary medical documents.
• Consider vaccinations and preventive care before traveling.

Conclusion

Navigating the healthcare system in Surabaya requires understanding the differences between public and private services, costs, and cultural nuances. Having health insurance and knowing where to access care will enhance your experience and ensure you receive the necessary medical attention.