Surabaya

Local Government Services in Surabaya, Indonesia

1. Finance Services

a. Tax Services

• Types of Taxes:

  • Property Tax (Pajak Bumi dan Bangunan - PBB)
  • Vehicle Tax (Pajak Kendaraan Bermotor - PKB)
  • Local Business Tax (Pajak Restoran, Pajak Hiburan, etc.)

• Associated Costs:

  • Property Tax: Varies based on property value; typically around 0.1% to 0.3% of the assessed value.
  • Vehicle Tax: Based on vehicle type and age; generally ranges from IDR 100,000 to IDR 1,000,000 annually.
  • Local Business Tax: Varies by business type; typically around 10% of gross revenue.

• Procedures:

  • Property Tax: Register at the local tax office (Kantor Pelayanan Pajak) with property documents. Payment can be made at banks or online.
  • Vehicle Tax: Visit the local Samsat office with vehicle documents. Payment can be made on-site or through designated banks.
  • Local Business Tax: Register your business at the local tax office and file annual tax returns.

• Local Considerations:

  • Ensure timely payments to avoid fines.
  • Keep all receipts and documentation for future reference.

b. Financial Assistance Programs

• Types of Programs:

  • Subsidies for low-income families.
  • Microfinance programs for small businesses.

• Associated Costs:

  • Generally, no direct costs; however, eligibility criteria may apply.

• Procedures:

  • Apply through local government offices or community centers. Documentation of income and family status may be required.

• Local Considerations:

  • Community involvement is encouraged; local leaders can provide guidance on available programs.

2. Local Services

a. Public Health Services

• Types of Services:

  • Community health centers (Puskesmas)
  • Vaccination programs
  • Maternal and child health services

• Associated Costs:

  • Many services are free or subsidized; some may have nominal fees (IDR 10,000 - IDR 50,000).

• Procedures:

  • Visit the nearest Puskesmas with identification. Registration may be required for certain services.

• Local Considerations:

  • Bring a local ID (KTP) for registration. Health services are often crowded; early visits are recommended.

b. Waste Management Services

• Types of Services:

  • Regular waste collection
  • Recycling programs

• Associated Costs:

  • Waste collection fees are typically included in local taxes; additional fees may apply for special services.

• Procedures:

  • Residents must register with the local waste management office. Collection schedules are provided upon registration.

• Local Considerations:

  • Segregate waste into organic and inorganic to facilitate recycling. Community participation is encouraged.

c. Public Transportation Services

• Types of Services:

  • Bus services (Trans Surabaya)
  • Taxi and ride-sharing services

• Associated Costs:

  • Bus fares: IDR 3,500 - IDR 5,000 per trip.
  • Taxi fares: Starting at IDR 7,000, with additional charges per kilometer.

• Procedures:

  • Purchase bus tickets at stations or use a prepaid card. Taxis can be hailed on the street or booked via apps.

• Local Considerations:

  • Public transport can be crowded during peak hours. Familiarize yourself with routes and schedules for convenience.

Cultural Aspects

• Language: Bahasa Indonesia is the official language; learning basic phrases can enhance communication.
• Community Engagement: Participate in local events and community meetings to build relationships and understand local customs.
• Respect for Local Norms: Dress modestly, especially in public offices and health facilities. Politeness and patience are valued in interactions.

This guide provides a structured overview of local government services in Surabaya, focusing on finance and local services. For specific inquiries, visiting local government offices or their official websites is recommended.