Surabaya

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Mobile and Internet Connectivity

Sections

Mobile and Internet Connectivity in Surabaya, Indonesia

Mobile Network Providers

  1. Major Providers:

    • Telkomsel: Largest network with extensive coverage and high-speed 4G LTE.
    • XL Axiata: Good coverage and competitive pricing for data plans.
    • Indosat Ooredoo: Offers various packages, including unlimited data options.
    • Tri (3): Known for affordable data plans and promotions.

  2. Network Coverage:

    • Telkomsel has the best coverage in urban and rural areas.
    • XL and Indosat also provide good coverage in most parts of Surabaya.

Internet Service Options

  1. Home Internet:

    • Fixed Broadband: Providers include Telkom (IndiHome) and First Media.
    • Costs: Starting from IDR 300,000/month for basic packages (up to 20 Mbps).

  2. Mobile Data Plans:

    • Prepaid Plans: Available from all major providers, typically starting at IDR 50,000 for 1-2 GB.
    • Postpaid Plans: Monthly subscriptions with higher data limits, starting around IDR 200,000.

SIM Card Purchase Procedures

  1. Where to Buy:

    • Official Stores: Visit provider stores (Telkomsel, XL, Indosat) or authorized retailers.
    • Airports: SIM cards are available at Surabaya Juanda International Airport.

  2. Required Documents:

    • Identification: Passport or KTP (Indonesian ID card).
    • Registration: SIM cards must be registered with your ID for security reasons.

  3. Cost:

    • SIM cards typically cost between IDR 10,000 to IDR 50,000, depending on the provider and included data.

Costs for Mobile Data and Internet Plans

  1. Mobile Data:

    • Prepaid Packages:
      • IDR 50,000 for 1-2 GB (valid for 30 days).
      • IDR 100,000 for 5 GB (valid for 30 days).
    • Postpaid Packages:
      • Starting from IDR 200,000 for 10 GB.

  2. Home Internet:

    • Basic plans (20 Mbps): IDR 300,000/month.
    • Higher-speed plans (up to 100 Mbps): IDR 600,000/month.

Availability of Public Wi-Fi

  • Public Spaces: Many cafes, restaurants, and shopping malls offer free Wi-Fi.
  • Government Initiatives: Some public parks and community centers provide free Wi-Fi access.
  • Caution: Public Wi-Fi may not be secure; use a VPN for sensitive transactions.

Local Considerations and Tips

  • Language: Most customer service representatives speak basic English, but having a local speaker can help.
  • Top-Up Options: Mobile credit can be purchased at convenience stores, supermarkets, or via mobile banking apps.
  • Data Usage: Monitor your data usage, as exceeding limits can incur high charges.
  • Local Apps: Download local apps for transportation (Gojek, Grab) and food delivery (GoFood, GrabFood) to enhance connectivity and convenience.

Conclusion

Staying connected in Surabaya is straightforward with various mobile and internet options. Choose a provider based on your needs, and ensure to register your SIM card for seamless connectivity. Utilize public Wi-Fi where available, but prioritize security when accessing sensitive information.