Surabaya

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Utilities and Bill Payment

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Utilities and Bill Payment in Surabaya, Indonesia

1. Types of Utilities

  • Electricity: Managed by Perusahaan Listrik Negara (PLN).
  • Water: Supplied by PDAM (Perusahaan Daerah Air Minum).
  • Gas: Available for cooking, primarily from state-owned companies or private providers.
  • Internet: Various providers including Telkomsel, Indosat, and local ISPs.

2. Average Costs

  • Electricity:

    • Average monthly cost: IDR 500,000 - IDR 1,500,000 depending on usage.
    • Pricing varies based on consumption tiers.

  • Water:

    • Average monthly cost: IDR 100,000 - IDR 300,000.
    • Charges based on meter readings.

  • Gas:

    • Average monthly cost: IDR 100,000 - IDR 300,000.
    • Costs depend on usage and type of gas (LPG or piped).

  • Internet:

    • Average monthly cost: IDR 300,000 - IDR 1,000,000.
    • Pricing varies by speed and provider.

3. Bill Payment Methods

  • Online Payment:

    • PLN: Use the PLN Mobile app or website for electricity bills.
    • PDAM: Payments can be made through the PDAM website or mobile apps.
    • Gas: Payments can be made via bank apps or online payment platforms.
    • Internet: Most ISPs offer online payment through their websites or apps.

  • Offline Payment:

    • PLN: Payment can be made at designated banks, post offices, or PLN offices.
    • PDAM: Payments can be made at PDAM offices or authorized payment points.
    • Gas: Payments can be made at gas distribution centers or convenience stores.
    • Internet: Payments can be made at ISP offices or authorized agents.

4. Procedures and Requirements

  • Electricity:

    • Registration requires an ID (KTP) and proof of residence.
    • Meter installation may take a few days.

  • Water:

    • Registration requires an ID (KTP) and proof of residence.
    • A water meter will be installed by PDAM.

  • Gas:

    • Registration may require an ID and proof of residence.
    • Installation of gas lines may be necessary for piped gas.

  • Internet:

    • Registration requires an ID and proof of residence.
    • Installation may take a few days depending on the provider.

5. Local Considerations and Tips

  • Language: Most utility services operate in Bahasa Indonesia. Familiarize yourself with basic terms or consider using translation apps.
  • Payment Deadlines: Be aware of payment deadlines to avoid late fees. Set reminders for monthly payments.
  • Customer Service: Keep customer service numbers handy for each utility provider for quick assistance.
  • Local Variations: Costs and services may vary by neighborhood. Research local providers for the best options.
  • Community Resources: Join local expat groups for recommendations on reliable service providers and tips on managing utilities.

This structured approach will help you navigate utilities and bill payments in Surabaya effectively.