Surabaya

๐Ÿ’ก

Utilities

Sections

Utilities in Surabaya, Indonesia

1. Electricity

  • Provider: PT Perusahaan Listrik Negara (PLN)
  • Types: Residential and commercial electricity services.
  • Average Costs:
    • Residential: Approximately IDR 1,500 - IDR 2,500 per kWh, depending on usage.
    • Monthly bills can range from IDR 300,000 to IDR 1,500,000 based on consumption.
  • Setup:
    • Visit the nearest PLN office with your ID, proof of residence, and any required documents.
    • Fill out an application form and pay a deposit (varies by capacity).
  • Payment Methods:
    • Online banking, mobile apps, PLN offices, and authorized payment agents.

2. Water

  • Provider: PDAM Surabaya (Perusahaan Daerah Air Minum)
  • Types: Tap water for residential and commercial use.
  • Average Costs:
    • Rates range from IDR 2,000 to IDR 5,000 per cubic meter, depending on the consumption tier.
    • Monthly bills typically range from IDR 100,000 to IDR 500,000.
  • Setup:
    • Visit the PDAM office with your ID and proof of residence.
    • Complete an application form and pay a connection fee.
  • Payment Methods:
    • Bank transfers, online payments, and PDAM offices.

3. Gas

  • Provider: Pertamina (for LPG) and local providers for piped gas.
  • Types:
    • LPG cylinders (commonly used) and piped natural gas (available in some areas).
  • Average Costs:
    • LPG: Approximately IDR 15,000 - IDR 20,000 per kg.
    • Piped gas rates vary by provider.
  • Setup:
    • For LPG, purchase cylinders from local vendors or supermarkets.
    • For piped gas, contact local providers for installation and connection.
  • Payment Methods:
    • Direct purchase for LPG; piped gas bills can be paid through banks or online.

4. Internet

  • Providers: Various local and national ISPs (e.g., Telkomsel, Indosat, XL Axiata).
  • Types: Broadband, fiber optic, and mobile data.
  • Average Costs:
    • Home broadband: IDR 300,000 - IDR 1,000,000 per month, depending on speed and package.
    • Mobile data: IDR 50,000 - IDR 200,000 for monthly plans.
  • Setup:
    • Visit the ISP's office or website to choose a plan.
    • Provide ID and proof of residence; installation may be required for broadband.
  • Payment Methods:
    • Online banking, mobile apps, and retail outlets.

5. Local Considerations and Tips

  • Language: Most utility providers have staff who speak basic English, but having a local speaker can help.
  • Billing: Bills are usually sent monthly; ensure timely payments to avoid service interruptions.
  • Customer Service: Keep contact numbers handy for each utility provider for quick assistance.
  • Usage Monitoring: Regularly check your meter readings to monitor usage and avoid unexpected bills.
  • Cultural Note: Be aware of local customs regarding service requests; patience and politeness are appreciated.

This guide provides a comprehensive overview of utilities in Surabaya, helping you navigate the local systems effectively.