Surabaya

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Work Culture

Sections

Work Culture in Surabaya, Indonesia

1. Workplace Etiquette

  • Greetings: A handshake is common, often accompanied by a slight bow. Use both hands when giving or receiving business cards.
  • Respect: Show respect to senior colleagues and superiors. Use titles and last names unless invited to use first names.
  • Punctuality: Arriving on time is important, but there may be some flexibility. Meetings may start later than scheduled.

2. Common Working Hours

  • Standard Hours: Typically, Monday to Friday, 8 AM to 5 PM. Some businesses may operate half-days on Saturdays.
  • Lunch Break: Usually around 1-2 hours, often taken between 12 PM and 1 PM.

3. Dress Code

  • Business Attire: Formal attire is expected in corporate settings. Men typically wear suits and ties, while women wear dresses or blouses with skirts or slacks.
  • Casual Fridays: Some companies allow more casual attire on Fridays, but it should still be neat and professional.

4. Communication Styles

  • Indirect Communication: Indonesians often communicate indirectly to maintain harmony. Be attentive to non-verbal cues.
  • Politeness: Use polite language and avoid confrontational discussions. Building relationships is crucial before discussing business matters.

5. Hierarchy in the Workplace

  • Respect for Authority: Hierarchical structures are common. Decisions are often made by senior management.
  • Team Dynamics: Collaboration is valued, but deference to seniority is expected. Input from junior staff is appreciated but may be solicited rather than volunteered.

6. Job-Seeking Procedures

  • Job Portals: Use local job portals like JobStreet, Indeed Indonesia, and LinkedIn.
  • Networking: Personal connections are vital. Attend industry events and join professional organizations.
  • CV and Cover Letter: Tailor your CV to highlight relevant experience. A cover letter is often expected.

7. Average Salaries

  • General Overview: Salaries vary widely by industry and experience. For example:
    • Entry-level positions: IDR 3,000,000 - IDR 5,000,000 per month.
    • Mid-level positions: IDR 5,000,000 - IDR 15,000,000 per month.
    • Senior positions: IDR 15,000,000 - IDR 30,000,000+ per month.
  • Cost of Living: Consider the cost of living in Surabaya, which is generally lower than in Jakarta.

8. Local Considerations and Costs

  • Work Permits: Foreigners need a work permit (IMTA) and a limited stay visa (KITAS) to work legally.
  • Health Insurance: Employers often provide health insurance, but itโ€™s advisable to have additional coverage.
  • Transportation: Public transport is available, but many prefer using ride-hailing apps like Gojek or Grab for convenience.

9. Cultural Aspects

  • Holidays: Be aware of local holidays, including Islamic holidays, which may affect business operations.
  • Socializing: Building relationships outside of work is important. Accept invitations for coffee or meals to strengthen connections.

This guide provides a foundational understanding of the work culture in Surabaya, helping you navigate the professional landscape effectively.