Yogyakarta

Government Offices in Yogyakarta, Indonesia (Public Services)

1. Dinas Kependudukan dan Pencatatan Sipil (Department of Population and Civil Registration)

• Location: Jl. Magelang No. 1, Yogyakarta
• Operating Hours: Monday to Friday, 08:00 AM - 03:00 PM
• Services Offered:
  • Issuance of ID cards (KTP)
  • Birth certificates
  • Marriage certificates
  • Death certificates
• Required Documents:
  • For ID card: Family card (KK), recent photo, and proof of residency.
  • For birth certificate: Parents' ID cards, family card, and hospital discharge letter.
• Costs: Generally free for ID cards and certificates; nominal fees may apply for copies.
• Procedures:
  • Fill out the application form available at the office.
  • Submit required documents.
  • Wait for processing (usually same-day for ID cards).
• Cultural Considerations: Dress modestly and be respectful. It’s common to wait in line, so patience is appreciated.

2. Kantor Pelayanan Pajak (Tax Office)

• Location: Jl. Jend. Sudirman No. 1, Yogyakarta
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Services Offered:
  • Tax registration (NPWP)
  • Tax consultation
  • Tax payment services
• Required Documents:
  • For NPWP: ID card, family card, and proof of income.
• Costs: No fees for registration; taxes depend on income.
• Procedures:
  • Complete the NPWP application form.
  • Submit documents to the officer.
  • Receive NPWP card after processing (usually within a few days).
• Cultural Considerations: Be prepared for a formal environment. Politeness and respect towards staff are important.

3. Dinas Sosial (Social Services Office)

• Location: Jl. Pahlawan No. 10, Yogyakarta
• Operating Hours: Monday to Friday, 08:00 AM - 03:00 PM
• Services Offered:
  • Social assistance programs
  • Family welfare services
  • Disability services
• Required Documents:
  • Varies by service; typically includes ID card and family card.
• Costs: Generally free for services.
• Procedures:
  • Visit the office and inquire about specific services.
  • Fill out necessary forms and submit required documents.
• Cultural Considerations: Approach staff with respect; many services are aimed at vulnerable populations, so sensitivity is key.

4. Kantor Imigrasi (Immigration Office)

• Location: Jl. Jend. Sudirman No. 5, Yogyakarta
• Operating Hours: Monday to Friday, 08:00 AM - 04:00 PM
• Services Offered:
  • Visa applications
  • Passport services
  • Residency permits
• Required Documents:
  • For visa: Passport, application form, and supporting documents (e.g., invitation letter).
• Costs: Varies by service; visa fees apply.
• Procedures:
  • Complete the application form.
  • Submit documents and pay fees.
  • Processing times vary; check for specific timelines.
• Cultural Considerations: Expect a busy environment. Be prepared to wait and maintain a polite demeanor.

General Tips for Visiting Government Offices

• Language: Basic Indonesian phrases can be helpful; staff may not speak English fluently.
• Payment Methods: Cash is commonly accepted; check if credit/debit cards are accepted.
• Patience: Government offices can be crowded; bring a book or something to occupy your time.
• Respect Local Customs: Greet staff politely and follow any local customs regarding queuing and personal space.

This information should help you navigate the public services in Yogyakarta effectively.