Fukuoka

Emergency Numbers in Fukuoka, Japan

Japan has a well-organized emergency response system, and Fukuoka, as a major city, is no exception. Below are the key emergency numbers, their purposes, and important details:

1. Police: 110

• Purpose: For reporting crimes, accidents, or any situation requiring police assistance.
• Cost: Free of charge.
• How to Call:
  • Dial 110 from any phone (landline, mobile, or public payphone).
  • Public payphones have a red emergency button that allows you to call 110 for free.
• What to Say:
  • State your location clearly. If you don’t know the exact address, describe nearby landmarks.
  • Explain the nature of the emergency (e.g., theft, assault, traffic accident).
• Language Support:
  • Limited English support is available. If you don’t speak Japanese, say “English, please” or use simple words.
  • Alternatively, you can use a translation app to assist communication.
• Cultural Note:
  • Be concise and calm when explaining the situation. Japanese police are highly professional and will ask follow-up questions to clarify details.

2. Fire and Ambulance: 119

• Purpose: For fire emergencies, medical emergencies, or requesting an ambulance.
• Cost: Free to call. Ambulance services are also free, but you may incur medical costs at the hospital.
• How to Call:
  • Dial 119 from any phone.
  • Public payphones also allow free calls to 119.
• What to Say:
  • Specify whether you need a fire response (“Kaji desu” for fire) or an ambulance (“Kyūkyū desu” for ambulance).
  • Provide your location and describe the situation (e.g., “Someone is injured,” “There is a fire in my building”).
• Language Support:
  • Some operators may speak basic English. Say “English, please” if needed.
  • If you are unable to communicate effectively, try to use a translation app or ask a Japanese-speaking person nearby for help.
• Cultural Note:
  • Ambulances are only for serious medical emergencies. For minor injuries or illnesses, use a taxi or public transport to visit a hospital or clinic.

3. Maritime Emergencies: 118

• Purpose: For emergencies at sea, such as accidents, missing persons, or suspicious activities.
• Cost: Free of charge.
• How to Call:
  • Dial 118 from any phone.
• Language Support:
  • English support may be limited. Use simple language or a translation app if necessary.
• Cultural Note:
  • This number is specific to maritime incidents and is managed by the Japan Coast Guard.

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Additional Emergency Resources

Fukuoka City Multilingual Call Center

• Purpose: Provides assistance in multiple languages for non-emergency situations, including guidance on medical services, disaster preparedness, and general inquiries.
• Contact: Dial 092-733-5429.
• Languages: English, Chinese, Korean, and other major languages.
• Availability: 24/7.
• Cultural Note:
  • This service is particularly helpful for non-Japanese speakers who need assistance navigating local systems.

Japan Helpline

• Purpose: A 24/7 nationwide helpline for foreigners in Japan, offering support for emergencies and non-emergencies.
• Contact: Dial 0570-000-911 or visit their website.
• Languages: English and other major languages.
• Cultural Note:
  • This is a private service, so it may not be as fast as calling 110 or 119 directly.

Embassy or Consulate Assistance

• If you are a foreign national, your country’s embassy or consulate in Fukuoka or nearby cities can provide assistance in emergencies, such as lost passports, legal issues, or natural disasters.
• Example: The U.S. Consulate in Fukuoka can be reached at 092-751-9331.

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Emergency Procedures for Non-Japanese Speakers

1. Prepare Key Phrases:

   • Learn or write down essential Japanese phrases for emergencies, such as:
     • “Tasukete kudasai” (Please help me).
     • “Koko wa doko desu ka?” (Where am I?).
     • “Watashi wa Nihongo ga hanasemasen” (I don’t speak Japanese).

2. Use Translation Apps:

   • Apps like Google Translate or Pocketalk can help bridge language gaps. Ensure you have these installed and updated on your phone.

3. Carry Identification:

   • Always carry your residence card (if applicable) or passport, as authorities may need to verify your identity.

4. Know Your Location:

   • Familiarize yourself with your address in Japanese and English. Keep a written note of your hotel or residence address to share with emergency responders.

5. Stay Calm and Patient:

   • Japanese emergency responders are highly trained but may take extra time to understand non-Japanese speakers. Speak slowly and clearly.

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Local Resources for Emergencies in Fukuoka

1. Fukuoka Disaster Prevention Center:

   • Offers disaster preparedness training and information in multiple languages.
   • Location: 1-3-3 Momochihama, Sawara-ku, Fukuoka.
   • Website: Fukuoka City Disaster Prevention

2. Hospitals with Multilingual Support:

   • Fukuoka Red Cross Hospital:
     • Address: 3-1-1 Otemon, Chuo-ku, Fukuoka.
     • Phone: 092-521-1211.
     • Offers English-speaking staff and medical services.
   • Kyushu University Hospital:
     • Address: 3-1-1 Maidashi, Higashi-ku, Fukuoka.
     • Phone: 092-642-5000.
     • Known for its international patient support.

3. Earthquake and Tsunami Preparedness:

   • Fukuoka is in a seismically active region. Familiarize yourself with evacuation routes and emergency shelters.
   • Download the Safety Tips App (by the Japan Tourism Agency) for real-time alerts and guidance in English.

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Cultural Considerations

• Politeness: Japanese culture values politeness, even in emergencies. Use respectful language and tone when speaking to responders.
• Efficiency: Emergency services in Japan are highly efficient. Provide clear and concise information to help them assist you quickly.
• Community Support: Japanese communities are known for their strong sense of mutual aid. Don’t hesitate to ask locals for help if you’re in trouble.

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By keeping this information handy and preparing in advance, you’ll be well-equipped to handle emergencies in Fukuoka, Japan. Stay safe and enjoy your time in this vibrant city!