Fukuoka

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Local Calling

Overview of making local calls within Fukuoka using public phones, landlines, or mobile devices.

Sections

1. Mobile Calling in Fukuoka

Mobile Network Providers

Japan has a highly developed mobile network, and Fukuoka is no exception. The major mobile service providers in Japan include:

  • NTT Docomo: Known for its extensive coverage and reliability, especially in rural areas.
  • SoftBank: Offers competitive pricing and good coverage in urban areas like Fukuoka.
  • au by KDDI: Another reliable provider with strong coverage and a variety of plans.
  • Rakuten Mobile: A newer player in the market, offering affordable plans but with limited coverage in some areas.

In addition to these major carriers, there are several Mobile Virtual Network Operators (MVNOs) that offer cheaper plans, such as:

  • IIJmio
  • Y! Mobile (SoftBank subsidiary)
  • UQ Mobile (KDDI subsidiary)
  • LINE Mobile

Setting Up a Mobile Service

  1. For Visitors (Short-Term Stay):

    • SIM Cards: Purchase a prepaid SIM card at Fukuoka Airport, major electronics stores (like Bic Camera or Yodobashi Camera), or convenience stores. Popular options include:
      • Mobal: Offers SIM cards for tourists with voice and data plans.
      • Japan Travel SIM: Data-focused but may include calling options.
    • Pocket Wi-Fi: If you don’t need a local number, renting a pocket Wi-Fi device is a great alternative for internet-based calling (e.g., via apps like Skype or WhatsApp).

  2. For Immigrants (Long-Term Stay):

    • Contract Plans: Visit a mobile carrier store with your residence card, passport, and Japanese bank account details or credit card. Most contracts are for 1-2 years.
    • MVNO Plans: If you want a more affordable option, MVNOs offer no-contract or short-term plans. These can often be set up online or at electronics stores.

Costs for Mobile Calling

  • Prepaid SIMs: ¥2,000–¥5,000 for a SIM card with a limited amount of data and calling minutes.
  • Monthly Plans:
    • Major carriers: ¥5,000–¥8,000/month for unlimited calls and data.
    • MVNOs: ¥1,500–¥3,000/month for limited data and calls.
  • Pay-as-you-go Calls: ¥20–¥40 per minute for domestic calls, depending on the provider.

Practical Tips for Mobile Calling

  • VoIP Apps: Use apps like LINE, Skype, or WhatsApp for free or low-cost calls over Wi-Fi or mobile data.
  • International Calls: Use international calling cards or apps like Skype to save money. Major carriers also offer international calling plans, but they can be expensive.
  • Language Barrier: Most carrier staff in Fukuoka speak limited English. Bring a Japanese-speaking friend or use a translation app if needed.

2. Landline Calling in Fukuoka

Landline Providers

Landlines are less common in Japan due to the widespread use of mobile phones, but they are still used in homes and businesses. The main provider is:

  • NTT East/West: The dominant landline provider in Japan. Fukuoka falls under NTT West’s jurisdiction.

Setting Up a Landline

  1. For Residents:

    • Contact NTT West to apply for a landline. You’ll need your residence card, passport, and proof of address.
    • Installation fees range from ¥10,000–¥20,000, depending on the type of line.
    • Monthly fees are around ¥1,500–¥3,000, plus call charges.

  2. For Businesses:

    • Businesses often use landlines for reliability. NTT West offers business-specific plans with additional features like fax and voicemail.

Costs for Landline Calling

  • Local calls: ¥8–¥10 per 3 minutes.
  • Long-distance calls: ¥15–¥30 per minute, depending on the distance.
  • International calls: Rates vary widely; consider using VoIP services for cheaper options.

Practical Tips for Landline Use

  • Public Phones: Public payphones are still available in Fukuoka, especially in train stations and airports. They accept coins or prepaid phone cards (available at convenience stores).
  • Emergency Numbers:
    • Police: 110
    • Fire/Ambulance: 119
    • These numbers are free to call from any phone.

3. Internet and Calling Integration

Internet Options

  • Fiber-Optic Internet: Providers like NTT Flets, SoftBank Hikari, and au Hikari offer high-speed internet, which can be bundled with mobile or landline services.
  • Pocket Wi-Fi: A portable option for visitors or those without a fixed address.
  • Free Wi-Fi: Available in many public areas, including Fukuoka Airport, Hakata Station, and major shopping centers.

VoIP Services

  • Many people in Fukuoka use VoIP apps like LINE, Skype, or Zoom for both domestic and international calls. LINE is particularly popular in Japan and is widely used for both personal and business communication.

4. Cultural Nuances and Etiquette for Calling in Fukuoka

General Phone Etiquette

  • Answering Calls: It’s common to answer with “Moshi moshi” (hello) for personal calls or “Hai, [your name] desu” (Yes, this is [your name]) for business calls.
  • Quiet Zones: Avoid making or answering calls on public transportation, as it’s considered rude. Use the “manner mode” (silent mode) on your phone.
  • Business Calls: Be formal and polite. Use honorific language (keigo) if speaking in Japanese.

Emergency and Assistance

  • If you need help in English, call the Japan Helpline at 0570-000-911 or the Fukuoka International Exchange Foundation for assistance.

Language Considerations

  • Most locals in Fukuoka speak Japanese, and English proficiency is limited. If you don’t speak Japanese, consider using a translation app or learning basic phrases for phone conversations.

5. Recommended Service Providers and Stores in Fukuoka

  • Bic Camera (Hakata Station): Offers SIM cards, phones, and accessories.
  • Yodobashi Camera (Hakata): Another electronics store with mobile and internet options.
  • NTT West Fukuoka Office: For landline and fiber-optic internet services.
  • SoftBank and au Stores: Located throughout Fukuoka for mobile contracts and support.

6. Final Tips for Visitors and Immigrants

  • Carry a Backup: Keep a prepaid SIM or pocket Wi-Fi as a backup for emergencies.
  • Learn Basic Japanese: Phrases like “Denwa bangou wa nan desu ka?” (What is your phone number?) can be helpful.
  • Stay Connected: Use free Wi-Fi hotspots in Fukuoka to save on data costs.

By following this guide, you’ll be well-prepared to set up and use local calling services in Fukuoka, ensuring you stay connected while navigating this beautiful city!