Hiroshima

1. Emergency Phone Numbers in Hiroshima, Japan

Japan has a well-organized and efficient emergency services system. The key emergency numbers are:

• Police (for crimes, accidents, or lost property): Dial 110

  • Available 24/7.
  • Calls are free of charge.
  • Operators may not always speak English, but many police stations have interpreters or access to translation services.

• Fire Department (for fires, medical emergencies, or rescue services): Dial 119

  • Available 24/7.
  • Calls are free of charge.
  • This number is used for both fire-related emergencies and ambulance services.

• Coast Guard (for emergencies at sea): Dial 118

  • Relevant for coastal areas or if you are near the Seto Inland Sea.

Important Note: If you are not fluent in Japanese, you can say "English, please" when calling, and the operator will try to connect you to someone who can assist in English. However, response times for English-speaking operators may vary.

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2. How to Contact Emergency Services

When calling emergency services, follow these steps:

For Police (110):

1. Dial 110 from any phone (landline, mobile, or public payphone).
2. Provide the following information:
   • Your location (as specific as possible, e.g., landmarks, street names, or nearby buildings).
   • The nature of the emergency (e.g., theft, accident, or lost item).
   • Your name and contact information.
3. Stay on the line until the operator confirms they have all the necessary details.

For Fire or Ambulance Services (119):

1. Dial 119 from any phone.
2. Specify whether you need a fire truck ("kaji desu" for fire) or an ambulance ("kyūkyūsha desu" for ambulance).
3. Provide the following information:
   • Your location (specific address or landmark).
   • The nature of the emergency (e.g., fire, injury, or illness).
   • The condition of the person in need (e.g., unconscious, bleeding, or breathing difficulties).
4. Stay on the line until the operator confirms they have all the necessary details.

For Non-Emergency Assistance:

• If you need non-urgent help, you can visit the nearest Kōban (police box). These are small police stations located throughout Hiroshima and are staffed 24/7. Officers can assist with directions, lost items, or minor incidents.

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3. Costs Associated with Emergency Services

• Police Services: Free of charge.
• Fire Services: Free of charge.
• Ambulance Services: Free of charge for transportation to the hospital. However, you will be responsible for any medical costs incurred at the hospital.

Healthcare Costs:

• Japan has a universal healthcare system, but visitors and immigrants without Japanese health insurance will need to pay the full cost of medical treatment.
• Typical Costs Without Insurance:
  • Doctor’s consultation: ¥5,000–¥10,000.
  • Emergency room visit: ¥10,000–¥20,000 or more, depending on the severity of the condition.
  • Hospitalization: ¥20,000–¥50,000 per day.
• Travel Insurance: It is highly recommended for visitors to have travel insurance that covers medical emergencies. Immigrants should enroll in Japan’s National Health Insurance (NHI) system to reduce costs.

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4. Local and Cultural Considerations

Understanding cultural norms and expectations can help you navigate emergency situations more effectively in Hiroshima:

Language Barriers:

• Most emergency operators and responders primarily speak Japanese. While some may have basic English skills, it is helpful to learn a few key phrases in Japanese or carry a translation app.
  • Example phrases:
    • "Tasukete kudasai" (助けてください) – "Please help me."
    • "Kaji desu" (火事です) – "There is a fire."
    • "Kyūkyūsha o yonde kudasai" (救急車を呼んでください) – "Please call an ambulance."

Public Behavior:

• Japanese culture values calmness and order, even in emergencies. Try to remain composed and follow instructions from emergency personnel.
• Bystanders may not intervene directly but will likely call for help on your behalf.

Payphones:

• Public payphones in Japan can be used to call emergency numbers for free. These phones are often green or gray and can be found in train stations, near convenience stores, or on busy streets.

Hospitals in Hiroshima:

• Hiroshima has several hospitals equipped to handle emergencies. Some hospitals with English-speaking staff include:
  • Hiroshima University Hospital
  • Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital
  • Hiroshima City Asa Citizens Hospital
• It is a good idea to research the nearest hospital to your accommodation in advance.

Natural Disasters:

• Hiroshima, like other parts of Japan, is prone to natural disasters such as earthquakes, typhoons, and floods. In such cases:
  • Follow local news and alerts (NHK broadcasts emergency information in English during major disasters).
  • Download the Japan Official Travel App or the Safety Tips App for real-time emergency updates in English.
  • Familiarize yourself with evacuation routes and shelters near your location.

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5. Additional Resources

• Tourist Information Centers: Staff at Hiroshima’s tourist centers can assist with emergency-related questions and provide guidance in English.
  • Example: Hiroshima Station Tourist Information Center.
• Embassy or Consulate: If you are a foreign national, your country’s embassy or consulate can provide assistance in emergencies. The nearest consulates are in Osaka or Fukuoka, but they can often assist remotely.

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Summary Checklist for Visitors and Immigrants

1. Save emergency numbers (110, 119) in your phone.
2. Learn basic Japanese emergency phrases or use a translation app.
3. Identify the nearest hospital and police box to your accommodation.
4. Carry your ID, insurance card, and contact information at all times.
5. Download emergency apps like Safety Tips for real-time alerts.

By understanding Hiroshima’s emergency services system and preparing in advance, you can ensure a safer and more confident experience in the city.