Global Major Cities Guide

Sections

1. Types of Emergency Services in Kobe

Kobe offers three main types of emergency services, all of which are highly efficient and reliable:

a. Medical Emergencies

Ambulance Services: Ambulances are operated by the Kobe Fire Department and are free of charge for transportation to hospitals in emergencies.
Hospitals and Clinics: Kobe has several hospitals and clinics, including those with English-speaking staff, catering to both minor and major medical emergencies.

b. Fire Emergencies

The Kobe Fire Department handles fire-related emergencies, including building fires, natural disasters, and rescue operations.

c. Police Services

The Kobe Police Department is responsible for maintaining public safety, handling crimes, traffic accidents, and lost property.

2. How to Contact Emergency Services

Japan has a centralized emergency contact system. In Kobe, you can reach emergency services through the following numbers:

Police: Dial 110
- Use this number for crimes, accidents, or any situation requiring police assistance.
Fire and Ambulance: Dial 119
- Use this number for fire emergencies, medical emergencies, or rescue situations.

Important Notes:

Calls to 110 and 119 are free of charge and can be made from any phone, including public payphones and mobile phones.
When calling, try to remain calm and provide clear information about your location and the nature of the emergency.

3. Language Support for Foreigners

While emergency operators primarily speak Japanese, Kobe is a city with a significant international community, and efforts are made to assist non-Japanese speakers:

English Support: Many emergency operators have basic English proficiency. However, communication may be limited, so speaking slowly and clearly is recommended.
Interpreter Services: Some hospitals and police stations in Kobe have access to interpreter services for English, Chinese, Korean, and other languages.
Apps and Tools: Consider using translation apps like Google Translate or the "Japan Official Travel App," which includes emergency phrases in multiple languages.

4. Costs of Emergency Services

Ambulance Services: Ambulance transportation is free in Japan. However, you will be charged for medical treatment and hospitalization at the hospital.
Medical Costs: Medical expenses can be high without insurance. Foreign visitors are advised to have travel insurance that covers medical emergencies. Residents should ensure they are enrolled in Japan’s National Health Insurance (NHI) or a private health insurance plan.
Fire and Police Services: Firefighting and police assistance are free of charge.

5. Procedures to Follow During an Emergency

a. Medical Emergency

Dial 119 and request an ambulance. Say "救急車 (kyuukyuu-sha)" for an ambulance.
Provide your location. If you’re unsure, describe nearby landmarks or ask someone nearby for help.
If you’re conscious and able, bring your ID, insurance card, and any relevant medical documents to the hospital.

b. Fire Emergency

Dial 119 and report the fire. Say "火事 (kaji)" for fire.
Evacuate the area immediately and follow instructions from emergency personnel.
Avoid using elevators during a fire.

c. Crime or Accident

Dial 110 and report the incident. Say "事件 (jiken)" for a crime or "事故 (jiko)" for an accident.
Provide details about the situation and your location.
If you’re involved in a traffic accident, do not move your vehicle until the police arrive unless it’s unsafe to stay in place.

6. Local Cultural Considerations

Stay Calm and Polite: Japanese culture values calmness and politeness, even in emergencies. Avoid panicking or raising your voice.
Follow Instructions: Emergency personnel are highly trained. Follow their instructions carefully and cooperate fully.
Community Support: Kobe residents are generally helpful and may assist you in an emergency. Don’t hesitate to ask for help if needed.
Earthquake Preparedness: Kobe experienced the devastating Great Hanshin Earthquake in 1995, so the city is well-prepared for seismic events. Familiarize yourself with earthquake safety procedures, such as taking cover under sturdy furniture and knowing evacuation routes.

7. Additional Resources

a. Kobe City Emergency Multilingual Guide

Kobe City provides multilingual resources for emergencies, including guides in English, Chinese, and Korean. Check the official Kobe City website for downloadable materials.

b. Japan Helpline

A 24/7 helpline for foreigners in Japan: +81-570-000-911
They provide assistance in English for various emergencies.

c. Embassy or Consulate

Contact your country’s embassy or consulate in Japan for additional support during emergencies.

d. Disaster Preparedness Apps

NHK World App: Provides emergency alerts and news in English.
Safety Tips App: Offers real-time disaster information and emergency procedures in multiple languages.

8. Tips for Handling Emergencies in Kobe

Learn Basic Japanese Phrases: Knowing a few emergency-related phrases can be helpful. For example:
- "Help!" = "助けて！(Tasukete!)"
- "I need an ambulance." = "救急車をお願いします。(Kyuukyuu-sha o onegaishimasu.)"
- "There’s a fire." = "火事です。(Kaji desu.)"
Carry Identification: Always have your passport or residence card, as well as your insurance card, with you.
Know Your Location: Familiarize yourself with your surroundings, including the nearest police station, hospital, and evacuation sites.
Emergency Kits: If you’re a resident, keep an emergency kit with essentials like water, food, a flashlight, and a first-aid kit.

By understanding and preparing for emergencies in Kobe, you can ensure your safety and well-being while enjoying this beautiful city. If you have further questions or need clarification, feel free to ask!