Global Major Cities Guide

Options and services for obtaining a mobile phone plan or SIM card in Kobe for communication and internet access.

Sections

1. Overview of Mobile Networks in Japan

Japan has a robust mobile network system with excellent 4G LTE and growing 5G coverage. Kobe, being a metropolitan city, enjoys reliable and fast connectivity. The three major mobile network operators (MNOs) dominate the market, but there are also numerous Mobile Virtual Network Operators (MVNOs) offering more affordable plans.

2. Major Mobile Service Providers

Here are the main mobile service providers in Japan:

A. Major Network Operators (MNOs)

NTT Docomo
- Japan’s largest and most reliable network provider.
- Offers extensive coverage, including rural areas.
- Plans are slightly more expensive but include premium services.
SoftBank
- Known for competitive pricing and good coverage.
- Offers bundled services, including home internet and mobile plans.
au by KDDI
- Strong network coverage and competitive pricing.
- Popular for its family plans and discounts.

B. Mobile Virtual Network Operators (MVNOs)

MVNOs lease network infrastructure from the major operators and offer cheaper plans. Popular MVNOs include:

Rakuten Mobile: Offers unlimited data plans at competitive prices, though coverage may rely on partner networks in some areas.
IIJmio: Known for affordable data plans and flexibility.
Y!Mobile: A subsidiary of SoftBank, offering budget-friendly plans with good coverage.
UQ Mobile: A subsidiary of au, offering affordable plans with reliable service.

3. Costs of Mobile Plans

Mobile plan costs in Japan vary depending on the provider, data allowance, and contract type. Here’s a general breakdown:

A. Major Providers (MNOs)

Monthly Costs: ¥3,000–¥8,000 (USD 20–55)
Data Allowance: 5GB to unlimited.
Contracts: Typically 1- or 2-year contracts, though non-contract options are increasingly available.

B. MVNOs

Monthly Costs: ¥1,000–¥3,000 (USD 7–20)
Data Allowance: 1GB to 20GB.
Contracts: Often no long-term contracts, offering flexibility.

C. Prepaid SIM Cards

Costs: ¥2,000–¥5,000 (USD 14–35) for 7–30 days.
Data Allowance: 1GB to 10GB.
Prepaid SIMs are ideal for short-term visitors.

4. How to Get a SIM Card

The process of obtaining a SIM card in Kobe depends on whether you are a short-term visitor or a long-term resident.

A. For Short-Term Visitors

Prepaid SIM Cards:
- Available at Kansai International Airport (near Kobe), electronics stores (e.g., Bic Camera, Yodobashi Camera), and convenience stores.
- No registration or ID required for prepaid SIMs.
- Options include data-only SIMs or SIMs with voice capabilities.
Pocket Wi-Fi:
- An alternative to SIM cards, especially for groups or heavy data users.
- Can be rented at the airport or online before arrival.

B. For Long-Term Residents

Postpaid SIM Cards:
- Visit a mobile carrier store (e.g., Docomo, SoftBank, au) or an MVNO retailer.
- Choose a plan based on your data and calling needs.
Required Documents:
- Residence Card (在留カード, Zairyū Kādo): Proof of legal residency in Japan.
- Passport: For identity verification.
- Japanese Bank Account or Credit Card: Required for monthly payments.
- Some providers may accept cash payments for MVNO plans.
Procedure:
- Visit the store and consult with staff (English-speaking staff may be available at major locations).
- Choose a plan and provide the required documents.
- The SIM card is usually activated on the same day.

5. Requirements and Restrictions

Residency Requirement: Postpaid plans require a valid residence card. Tourists can only purchase prepaid SIMs or rent pocket Wi-Fi.
Phone Compatibility: Ensure your phone is unlocked and supports Japanese network frequencies (4G LTE bands 1, 3, 19, 28, and 41).
Age Restriction: You must be at least 20 years old to sign a contract. Minors need a parent or guardian to co-sign.

6. Cultural and Local Considerations

Language Barrier:
- Most mobile carrier staff in Kobe speak Japanese. However, major stores in urban areas may have English-speaking staff or translation services.
- MVNOs often have online sign-up processes in English.
Punctuality:
- Appointments for setting up mobile services are taken seriously. Arrive on time if you schedule a visit.
Data Usage:
- Public Wi-Fi is not as widespread in Japan as in some other countries. Having a reliable mobile data plan is essential for navigation and communication.
SIM Card Recycling:
- When switching providers or leaving Japan, return your SIM card to the provider or dispose of it responsibly.
Emergency Numbers:
- Save emergency numbers (e.g., 110 for police, 119 for fire/ambulance) in your phone. Calls to these numbers are free.

7. Tips for Choosing the Right Plan

Short-Term Visitors:
- Opt for prepaid SIMs or pocket Wi-Fi for convenience.
- Compare data allowances and prices at the airport or online before arrival.
Long-Term Residents:
- Consider MVNOs for cost savings if you don’t need unlimited data.
- If you plan to bundle home internet and mobile services, check out SoftBank or au for discounts.
Heavy Data Users:
- Choose unlimited data plans from major providers like Docomo or SoftBank.
Budget-Conscious Users:
- MVNOs like Rakuten Mobile or IIJmio offer affordable plans with sufficient data for everyday use.

8. Where to Get Help

Carrier Stores: Visit Docomo, SoftBank, or au stores in Kobe for in-person assistance.
Electronics Stores: Bic Camera and Yodobashi Camera have staff who can guide you through prepaid SIM options.
Online Resources: Many MVNOs have English websites for plan comparisons and sign-ups.

By following this guide, you’ll be well-prepared to choose the best mobile network option for your needs in Kobe. Whether you’re staying short-term or settling in for the long haul, staying connected in Japan is straightforward with the right preparation.