Kobe

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Utilities Setup

Basic overview of how to set up essential utilities such as electricity, water, and gas in Kobe.

Sections

1. Electricity (Denki - 電気)

Main Providers in Kobe

  • Kansai Electric Power Company (KEPCO): The primary electricity provider in Kobe and the Kansai region.
  • Alternative Providers: Since the deregulation of the electricity market in Japan, you can also choose from alternative providers like Looop, ENEOS, or Tokyo Gas (electricity plans).

Setup Procedure

  1. Contact the Provider:
    • You can apply online, by phone, or in person at a KEPCO office.
    • If you’re renting, your landlord or real estate agent may assist you with the process.
  2. Provide Necessary Information:
    • Address of your residence.
    • Move-in date (when you need the electricity to start).
    • Your name and contact information.
    • Bank account details for automatic payments (optional but recommended).
  3. Meter Activation:
    • In most cases, electricity is already connected, and you only need to register your account.
    • If the electricity is off, KEPCO will send a technician to activate the meter. This is usually done within 1-2 business days.

Costs

  • Basic Monthly Fee: Around ¥1,000–¥2,000, depending on the size of your home and the plan.
  • Usage Charges: Approximately ¥20–¥30 per kWh.
  • Payment Options:
    • Automatic bank transfer.
    • Convenience store payment.
    • Credit card (depending on the provider).

Cultural Considerations

  • Energy conservation is highly valued in Japan. Be mindful of turning off lights and appliances when not in use.
  • Many homes use energy-efficient appliances, so consider upgrading if your residence has older models.

2. Gas (Gasu - ガス)

Types of Gas

  • City Gas (Toshi Gas - 都市ガス): Supplied via pipelines and is common in urban areas like Kobe.
  • Propane Gas (Propan Gas - プロパンガス): Used in more rural or older buildings.

Main Providers in Kobe

  • Osaka Gas: The primary city gas provider in Kobe.

Setup Procedure

  1. Contact the Provider:
    • Call Osaka Gas or apply online to set up your account.
    • If you’re unsure of your provider, check with your landlord or real estate agent.
  2. Schedule a Technician Visit:
    • A technician will visit your home to turn on the gas and check for safety.
    • You must be present during this visit.
  3. Provide Necessary Information:
    • Address and move-in date.
    • Your name and contact details.
    • Bank account information for payments (optional).

Costs

  • Basic Monthly Fee: Around ¥1,000–¥2,000.
  • Usage Charges: Approximately ¥150–¥200 per cubic meter.
  • Payment Options:
    • Automatic bank transfer.
    • Convenience store payment.
    • Credit card (depending on the provider).

Cultural Considerations

  • Gas is often used for cooking and heating water. Be aware that some older homes may not have city gas and instead rely on propane tanks.
  • Safety is a priority. Technicians will check for leaks and ensure your appliances are functioning properly.

3. Water (Mizu - 水)

Provider in Kobe

  • Kobe City Waterworks Bureau (神戸市水道局): The sole provider of water services in Kobe.

Setup Procedure

  1. Contact the Waterworks Bureau:
    • You can apply online, by phone, or in person at their office.
    • If you’re renting, your landlord or real estate agent may assist you.
  2. Provide Necessary Information:
    • Address and move-in date.
    • Your name and contact details.
    • Bank account information for payments (optional).
  3. Meter Activation:
    • Water is usually already connected. You only need to register your account.

Costs

  • Basic Monthly Fee: Around ¥1,000–¥2,000.
  • Usage Charges: Approximately ¥200–¥300 per cubic meter.
  • Payment Options:
    • Automatic bank transfer.
    • Convenience store payment.
    • Credit card (depending on the provider).

Cultural Considerations

  • Tap water in Kobe is safe to drink and of high quality.
  • Water conservation is encouraged, so avoid wasting water unnecessarily.

General Tips for Setting Up Utilities

  1. Language Barrier:
    • Most utility companies have English-speaking staff or online forms in English. However, if you’re not fluent in Japanese, consider asking your landlord, real estate agent, or a Japanese-speaking friend for assistance.
  2. Required Documents:
    • Residence address.
    • Identification (passport, residence card, or My Number card).
    • Bank account details (if setting up automatic payments).
  3. Payment Methods:
    • Automatic bank transfer is the most convenient and ensures you don’t miss payments.
    • Bills can also be paid at convenience stores (konbini), which is a common practice in Japan.
  4. Moving Out:
    • When moving out, contact each utility provider at least a week in advance to terminate services and settle your final bill.

Cultural and Local Considerations

  • Punctuality: If a technician is scheduled to visit your home, ensure you are present and on time. Punctuality is highly valued in Japan.
  • Customer Service: Japanese utility companies are known for their excellent customer service. Don’t hesitate to ask questions or request assistance.
  • Energy and Water Conservation: Kobe residents are environmentally conscious. Be mindful of your usage and consider adopting energy-saving habits.

By following this guide, you should be able to set up your utilities in Kobe smoothly and efficiently. If you encounter any issues, don’t hesitate to reach out to the utility companies or seek help from your landlord or local community resources. Welcome to Kobe, and enjoy your stay!